Community Resources

salve, ho acquistato il pacchetto della traduzione simultanea. Primo problema riscontrato: non traduce correttamente secondo problema si blocca spesso avete suggerimenti o feedback?  

Please update my profile 

ich versuch es mal deutsch, da ich noch nicht ganz durchdrungen habe, wie Zoom in der deutschen Verson einzelne Bestandteile des Accounts benennt. Was wir uns wünschen:wir sind zwei Unternehmen, die eine Fusion beschlossen haben, derzeit bestehen aber noch unterschiedliche Abrechungen.beide Unternehmen haben mehrere Zoomlizenzen gebucht, die Abrechnung für diese Zoomlizenzen sollen auch getrennt bleiben. In der täglichen Arbeit gehen wir aber schon vor wie ein Unternehmen, es soll also die Möglichkeit geben, Meetings für Alle (also auch für die Lizenzen des anderen Unternehmens) zu planen, zu verwalten und in die jeweiligen Aufzeichnungen einzusehen.Für Infos wäre ich dankbar - Grüße JuSt 

My heading says the issue. Please advise on how I can cancel whiteboard and receive refunds for the incorrect charges. Thanks.

Hi, im planning to upgrade my account to host a webinar up to 500 people, if i create the webinar and then later decide that i want up to 1000 people can i simply pay the difference by upgrading to 1000 or would i have to pay both the cost for the upgrade to 500 AND the second upgrade to 1000?  thank you 

My account has an unauthorised 2FA setup on 8th Jan. I am currently not able to log into the account 😞Please assist! Thank you 🙂

Hello all. I have a question about having certain features "locked disabled" at the account level versus the group level.All of our users are not in a group right now. But we have a feature that we would like to test run with about 20 users, and leave it locked for the rest. My thought is that I could unlock this at the account level, then bulk add my users to Group A, where the setting would stay locked disabled. Then my 20 users I could move them to Group B, and have the feature allowed to be turn on.My only questions are, since Group A would be about 2400 users, and I wouldn't want to mess with any individual settings other than this one when moving them into the group:When a group is made, does it mirror account settings?and does this seem like the most straightforward way to achieve the result I am looking for?Thank you for your time 

Hello, my account is zoom one basic plus, which supposedly entitles me to 4 meetings a month that can go beyond the 40 min time limit. However I had only 1 meeting which is 60min long and just finishing the meeting, I got the email it said you had only  2 meetings left.Is it a system error? Thank you. 

Ich bin von Deutschland in die USA umgezogen und habe im Zoom die Daten sowie den Plan zwangsläufig aktualisiert. Inkl. Bank Verbindung und Adresse. Seit denn (Januar 24) kann ich die alten Zoom Rechnungen von 2023 nicht mehr abrufen.  Es zeigt nur eine neue Rechnung. so als ich Komplet neues Konto hätte.  Wo kann ich sie finden, downloaden oder nachträglich beantragen? Mein Plan ist Zoom one Pro, davor hatte ich auch ein kostenpflichtiges Abonnement. Danke für Hilfe

I am with a small non-profit, and as Program Director share all programming via Zoom weekly.  We just realized I am showing up as the "owner" when really the non-profit is the owner and I am the user or admin.The non-profit has paid for a license for my use since it's beginnings. It seems we didn't understand the correct way to reflect our roles in the organization when the account was first opened. I have spoken to support and received two different answers. One to purchase an additional license and another to make me a member and the organization the owner but haven't been able to figure out how to do that. Thanks for whatever you can share!

I originally logged in with Google, but I don't want to log in like that, I want to log in by writing my email and a password. But zoom won't let me assign a password. What I do? When I ask to "recover my password" it sends me an email saying that I must log in with my Google account.

Hi, I am trying to add a disclaimer statement at the beginning of meetings, but the toggle button is deactivated.  The message is: Only IT admin can make changes for this setting I am the Admin and signed on as Admin.  Not sure how to activate this 

I have been trying to cancel my subscription for over 6 months. I have tried everything under the sun, everything the (lack of) customer service has suggested and still no resolution. I just want to cancel my entire Zoom account at this point. I dont want the plan or anything, just cancel and stop charging me for a service I haven't used in a year!!!  

I had to change the bank card information, so I got the 3 pro plan even more expensive. Although it is paid, it is still on the BASIC plan. The chatbot is unable to respond. What can I do in this case?        

Hi all,I have an annual subscription for Zoom One Business that gives our organisation 10 licenses to use.From time to time, we would require to the use of Zoom Rooms for larger events. We do not use them often throughout the year so a monthly subscription made sense. However,  when we requested to cancel the Zoom Room monthly subscription, we were told that as our Zoom One Business plan is an annual subscription, the same applies for Zoom Room's subscription and we are unable to cancel until our business plan expires.When we asked then what's the difference between a monthly and annual Zoom Room subscription, the Renewals Manager said the difference was either you paid the full amount up front, or monthly. I find this quite peculiar as other services that we purchase (Zoom Webinars) does not have the same terms.Can anyone confirm that this is true? Thanks! 

I have two accounts one for work - paid pro and a private one Free limitations. I am retiring and therefore want to change the email address from my WORK to my private - but it wont allow as I already have a FREE account under my private. I need to delete the FREE account  and changed the paid account to my private email. I seem to be running around in circles.  

Error showing at time of adding Large Meetings , please help

I let my Pro One licence lapse earlier this month as I no longer need it.  Since then I have received an invoice for £9.79 even though I paid the previous year's licence fee in total in January 2023.  I have tried for hours to contact Zoom to sort this out, without any success.  Cancelling the contract retrospectively online is not an option as my Pro One Licence does not show in my account any more. Has anyone else had this experience - I am concerned that this may only be stage one  and that I will receive further invoices for a service I do not use any more?  If so so can you advise me accordingly?

I have been invited as a member (admin) into an account, but I can't see the incoming zooms. How can I solve this?

Hello, I paid for a "pro" account on August 18 (have the credit card statement), and have been holding several hour long meetings over the past 3 weeks. Yesterday during a meeting my call got cut off after 40 minutes, I checked my Zoom account and it says the plan is basic, and has no history of invoice/payment.  I've tried contacting Zoom, but when asked for my meeting ID, the machine on the phone tells me my basic account is not supported. This is pretty urgent as I use Zoom almost daily and have hour long meetings or longer.  I attached a screenshot of my CC statement (erased my name for safety) and a meeting that shows I was connected for 50+ min recently.

How do I shut off ONE TIME PASSCODE??

Hello! Yesterday, February 9th, I subscribed to the "Web Seminar" service for a month for an auditorium of 500 people. When I go to the "Personal" menu and want to test the "Web Seminar," I don't see the necessary data to conduct it. What could be happening?

Hi, I recently relocated to the USA. I will like to move my subscription to USA, where I will be able to make payment in USA $ and not charged international fee. As a result of this, I am unable to renew my account.

I have been trying for over a month to make some changes to our Zoom account so we can renew for the year.  My account rep has tried to be helpful but has connected me with a renewals manager, but they ask the same questions over and over and will only connect with me over email (which takes days to get responses).  Is there a way to actually talk to someone who can help me on the phone?  I've  chatted, talked to several people over the phone, but apparently the only person who can help me is the renewals manager, and the only way they can help me is over email, and they won't actually help me.

We have had an account subscription with Zoom for a year now, but for some reason our phone service stopped on Monday and we discovered our account representative did not set it up for auto renewal.  We have called our rep as well as customer support and it has been a week now and we are unable to get our account reinstated. We are concerned we are going to lose our phone number which we have had for over 20 years. We are an IT company and we rely on our phones for our clients to call in when they require support.  We have been without phone service for almost a week now which is unacceptable.  I have been emailing out account rep and Zoom customer support everyday and leaving multiple phone messages for our account rep.  So far the only response I have received is a generic email: "Thank you for contacting Zoom Billing and my sincerest apology for the delayed reply as we are currently experiencing a heavier-than-expected workload.To best assist you, I wil