Community Resources

How to register my non profit to help off set fees?

Hi!my annual Zoom One Pro subscription is ending in a few days and I would like to renew. I received an email saying that if i don't actively renew my subscription it would be put under a monthly plan.However, when going on the website, I could not find where to indicate that I want to renew. Can anyone help?

I paid for zoom pro 3 days back. My credit card shows debit of $149 but my zoom account still shows that i have basic plan and was allowed 40 minutes for the meeting. Can anyone please share zoom support email ID for correspondence as i raised ticket on website but that was closed stating that my email ID is not verified.

i have been charged for a subsciption i didn't sign up to! I don't know how to get hold of Zoom customer service to report this. Can anyone help? Thanks.  

I paid for a Zoom Pro account today, but the connection to my Google account suddenly stopped, so I can't use Zoom. My Google link address is ***********.I want to change this address to a new email address and use my Zoom paid account right away. The new email address I want to change is ***********Please take action quickly.

In my account profile I noticed that my email has a capital letter in it. I apparently made a typing mistake when I signed up. When I went online to correct it, because it’s not a new email address, just a correction, the system wouldn’t allow the change. Do the cases matter? Maybe they don’t but I want to make sure everything is set up correctly to avoid further problems.I’m asking because when I tried to set up a meeting yesterday the invitees did not get the notification. Is there a connection? I struggle with technology so any help would be appreciated.PS I tried calling customer support but the system asked for information that I don’t know where to find and was not able to connect with a rep. 

🌟✨ Drumroll, please! 🥁✨🌟   Zoomers, gather 'round because we've got some AMAZING news to share! 🎉🏆✨   I am absolutely THRILLED to announce that the Zoom Community has emerged VICTORIOUS at the 2024 CMX Community Industry Awards, taking home the coveted title of Best Customer Support Community! 🏆🎊🚀   👏 A round of applause for each and every one of you who cast your votes and helped make this achievement possible! This victory is a testament to the incredible support and camaraderie that defines our Zoom Community. Whether you're a seasoned Zoom expert or a brand-new member, your contributions and enthusiasm have truly set our community apart 🌟👥💻   Thank you, Zoomers, for being the stars that make our community shine! 🌟🌟🌟    To celebrate, drop your favorite gif or emoji in the replies below! 👇 &

Dear team, We closed the company on which we opened the account and payed previous years. We updated the account details and we need the the current invoice to be cancelled and Zoom invoice us on the updated billing details.

I want to use my current Zoom account on another device. I tried logging in from another device and was asked for an email verification code. However, because the email address connected to Zoom is unavailable, the authentication code cannot be received and logging in from another device is not possible. Therefore, I would like to receive a verification code via another email. If this method is not possible, I can create a new account, but please check if I can continue the paid payment information. If there is a possible way, please suggest.

I have a Basic account and want to add a viral backgroud, but I am not able to adjust the video.  I believe it may be that I am not an administrator on my account, but I am the only person on my account.  Please advise. 

I have another account that I use for work. When setting it up, I accidentally chose to have it be an educator's account. I am locked out of the account and cannot do anything until it is verified, but there is no way to verify it. I need to find a way to log into the account so that I can delete it. I'm stuck in a loop. 

Belgium has new VAT numbers starting with BE1... but zoom says this number is not valit. 

Hello, I'm trying to enter my new VAT number. But Belgium has just changed the structure from BE 0 xxx xxx xxx to BE 1 xxx xxx xxx. Many systems have not adapted (probably with automatic structure verification systems). As a result, my "new structure" Belgian VAT number is not accepted. It's indicated as "invalid", even though it's correct and intra-community (I use it elsewhere without any problems, but several companies are also blocked by this change). Can you help? I can't reach Zoom for this problem. The automated chat doesn't understand anything. How can I get a real person to explain the problem (which doesn't just concern me!)? Thanks for your help!

 Hello,  I would like to know:  Can I use "Zoom Basic" (free version) commercial for my business?  Thank you!  🙂

WE HAVE 4 LICENSE, ONLY 1 WAS ENABLED YET ZOOM KEEP ON SENDING ERROR NOTIFICATION "EXCEEDED THE LIMIT OF USERS" . WE CAN'T ASSIGN THE OTHER 3 LICENSES. WE NEED HELP ASAP!!

Greetings!When inserting a new user to access ZOOM with our company's address, the platform says that the address has already been used, but we do not use this specific address. It does not appear in the "pending" list. How should I proceed to show the application that that address does not exist?

My history of paid invoices only shows payments up to November 2023.The history for December 202 and January 2024 does not appear.These invoices have not been charged to my credit card.The support service is terrible!I don't know what to do!Any ideas?Thank you.

Hola, quisiera saber como pedir el reembolso de una EXCESIVA CANTIDAD de dinero que me cobraron.Al momento de realizar la renovación anual accidentalmente entre las mismas fallas de su página se puso en el pedido 10 veces la misma suscripción a la misma cuenta, estamos hablando de más de 2000 dólares!!!Intentamos cancelarlo y por el contrario no sólo lo sobraron si no que además cancelaron la suscripción, como puede ser posible que tengan tan mal servicio.Esto es por demás y necesito una respuesta. Estamos hablando una enorme cantidad de dinero y luego niegan el servicio.

Every time I delete the profile picture, Zoom only temporary hides it. At the next login (I enter with Gmail ) it is there again. I would like Zoom to display only my initials without any profile picture, but that doesn't work.How can I prevent that? 

Hi Team,I am trying to cancel zoom webinar add-on Subscription and the Zoom is not allowing me to do so.I have also raised a request - BIL0342352 & It seems no one is listening. Whenever I try to cancel, I get this error - "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." I have also screen recorded to help better understand the scenario. https://www.loom.com/share/fa67a334f0d04d44a1754c21a0d6a180?sid=74879826-17a1-4008-a51e-29d6bbc99baa Please help, I don't want to keep paying for this add-on bill as I am not using it. Thanks,Ranvijay

How do I access my organization's Zoom account when the verification code goes to the cell phone of the secretary who has since resigned from the position and refuses to assist?

I'm a Zoom Pro User.  The meeting gets cut off every 40 minutes, What's the problem?Should I use a higher license?Or is my account connection recognized as a free user? Plz help me....

Need to drop from 4 or 5 users to just one in my subscription and am not able to do that on my own. How can I accomplish this?

I made a one-time payment of $15.99 to Zoom on December 31, 2023, and was surprised to see that another payment was processed today. The details are as follows: Account Number: ********** Payment Method: PayPal Payment Date: 01/31/2024 Amount: 15.99 US Dollar   I was very clear I made a one-time payment and didn't check the automatic payment. I used it twice after payment because I needed to use the app without interruption. I was surprised that a payment of $15.99 was processed. I have gone ahead to canceled the subscription on Zoom but want my payment refunded.

Hi, I'm getting rid of Google Workspace and so I'd like to change my login method from using the Google sign-in to a regular email and password. I've seen the help article that says to log out, then sign up using the regular method but the verification email that I receive is not a code but rather a message saying that I've already created an account under that email. Any help is appreciated. Thanks,Chris