Very difficult time understanding business phone billing/ subscriptions | Community
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Newcomer
MattJB
Newcomer
March 5, 2024
Question

Very difficult time understanding business phone billing/ subscriptions

  • March 5, 2024
  • 1 reply
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I had 4 users yesterday on my zoom company phone system. Tried to add one user---was billed for FIVE more lines. I can not tell what is for what and what licenses/ subscriptions are needed. They absolutely do this intentionally to cause billling errors and SURPRISE!! Theres no one to help you. What the heck.

Please help, I'm losing my mind.

 

-Matt

1 reply

S_K
Community Champion | Employee
S_K
Community Champion | Employee
March 6, 2024

@MattJB 

 

I understand it can be confusing. If you check your invoice, you should also see a credit. I wish there was a clearer way to display the changes. What the system does is remove the previous number of users for the remaining amount of time on the service period. This creates a proration credit on your invoice. It then charges for the new number of licenses at a prorated amount for the remainder of the current service period. Look closely at the dates, and you will see that the charges only for the shorter time period.

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