Community Resources

I would like to cancel a payment that was charged this month.I want a one-month payment to use it for only one month but it was automatically paid.So I am requesting to cancel the charged payment. 

On January 6, 2024, our credit card ended – 5812 was charged USD 172.85 for a Zoom license. We can't find the person who placed this order and ask you to help us in our search, i.e. the user's name or email address.  Thank you in advance for your help.

I have had a basic Zoom account for years.  Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account.  I thought I had followed all the steps.  When I log into Zoom I see that the One Pro plan is there with correct billing information.  However, when I go to schedule a meeting it is only using the basic 40 minute session. Help please

I have not using zoom for a while, I have the free account. Is there a way I can make sure I have the updated version? I already clicked on my profile picture as it says... but I don't have the options *updating my account.I just have -plans and billing -add account -sign out... that's all I also read that it upgrades on it's own, but is there a way I could check that it has been done? thank you!

Our account owner has recently left the company and did not transfer ownership before they left.  How to I transfer ownership as an admin?

Bonjour je suis Clovis martial koffi-apkolleh je suis zoom il y a 6 mois et j'aimerais vous souhaiter une excellente journée 

I have renewed My Zoom Version last week and I cannot enter my meetings any more. I don`t find any contact to answer my problem. Please help.

My subscription was charge twices on 26th January, 2024, I can't contact Zoom team. What should I do.   and effective date on my bank account was 29th January, 2024,

Dear all,  I'm desperately trying to get a real contact person at Zoom to help me with my request. Can anyone help me, thank you in advance.

how are you

I am showing that I have 2 accounts linked.. my Apple account which is my sign in and also a work account. I have never signed up with an additional email. Also when I log into a meeting a participant constantly shows up using the Participant App. I need to figure out how to report or find the person accessing my account.

I am the Admin on an account and we have two available Zoom One licenses. I do not have an Add user button on the USer screen.  I have the Export option on the right, but no Import nor Add User.  

salve, ho acquistato il pacchetto della traduzione simultanea. Primo problema riscontrato: non traduce correttamente secondo problema si blocca spesso avete suggerimenti o feedback?  

Please update my profile 

ich versuch es mal deutsch, da ich noch nicht ganz durchdrungen habe, wie Zoom in der deutschen Verson einzelne Bestandteile des Accounts benennt. Was wir uns wünschen:wir sind zwei Unternehmen, die eine Fusion beschlossen haben, derzeit bestehen aber noch unterschiedliche Abrechungen.beide Unternehmen haben mehrere Zoomlizenzen gebucht, die Abrechnung für diese Zoomlizenzen sollen auch getrennt bleiben. In der täglichen Arbeit gehen wir aber schon vor wie ein Unternehmen, es soll also die Möglichkeit geben, Meetings für Alle (also auch für die Lizenzen des anderen Unternehmens) zu planen, zu verwalten und in die jeweiligen Aufzeichnungen einzusehen.Für Infos wäre ich dankbar - Grüße JuSt 

My heading says the issue. Please advise on how I can cancel whiteboard and receive refunds for the incorrect charges. Thanks.

Hi, im planning to upgrade my account to host a webinar up to 500 people, if i create the webinar and then later decide that i want up to 1000 people can i simply pay the difference by upgrading to 1000 or would i have to pay both the cost for the upgrade to 500 AND the second upgrade to 1000?  thank you 

My account has an unauthorised 2FA setup on 8th Jan. I am currently not able to log into the account 😞Please assist! Thank you 🙂

Hello all. I have a question about having certain features "locked disabled" at the account level versus the group level.All of our users are not in a group right now. But we have a feature that we would like to test run with about 20 users, and leave it locked for the rest. My thought is that I could unlock this at the account level, then bulk add my users to Group A, where the setting would stay locked disabled. Then my 20 users I could move them to Group B, and have the feature allowed to be turn on.My only questions are, since Group A would be about 2400 users, and I wouldn't want to mess with any individual settings other than this one when moving them into the group:When a group is made, does it mirror account settings?and does this seem like the most straightforward way to achieve the result I am looking for?Thank you for your time 

Hello, my account is zoom one basic plus, which supposedly entitles me to 4 meetings a month that can go beyond the 40 min time limit. However I had only 1 meeting which is 60min long and just finishing the meeting, I got the email it said you had only  2 meetings left.Is it a system error? Thank you. 

Ich bin von Deutschland in die USA umgezogen und habe im Zoom die Daten sowie den Plan zwangsläufig aktualisiert. Inkl. Bank Verbindung und Adresse. Seit denn (Januar 24) kann ich die alten Zoom Rechnungen von 2023 nicht mehr abrufen.  Es zeigt nur eine neue Rechnung. so als ich Komplet neues Konto hätte.  Wo kann ich sie finden, downloaden oder nachträglich beantragen? Mein Plan ist Zoom one Pro, davor hatte ich auch ein kostenpflichtiges Abonnement. Danke für Hilfe

I am with a small non-profit, and as Program Director share all programming via Zoom weekly.  We just realized I am showing up as the "owner" when really the non-profit is the owner and I am the user or admin.The non-profit has paid for a license for my use since it's beginnings. It seems we didn't understand the correct way to reflect our roles in the organization when the account was first opened. I have spoken to support and received two different answers. One to purchase an additional license and another to make me a member and the organization the owner but haven't been able to figure out how to do that. Thanks for whatever you can share!

I originally logged in with Google, but I don't want to log in like that, I want to log in by writing my email and a password. But zoom won't let me assign a password. What I do? When I ask to "recover my password" it sends me an email saying that I must log in with my Google account.

Hi, I am trying to add a disclaimer statement at the beginning of meetings, but the toggle button is deactivated.  The message is: Only IT admin can make changes for this setting I am the Admin and signed on as Admin.  Not sure how to activate this 

I have been trying to cancel my subscription for over 6 months. I have tried everything under the sun, everything the (lack of) customer service has suggested and still no resolution. I just want to cancel my entire Zoom account at this point. I dont want the plan or anything, just cancel and stop charging me for a service I haven't used in a year!!!