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My two Zoom One Pro licenses expire tomorrow. Both are currently canceled. I would like to extend one of the two licenses, but I can't find a way to do this in the license overview. The only available option is "reactivate subscription", which would include both licenses. How can I reduce the number of licenses to 1 and then extend it?

mistakenly delete admin account from zoom portal and now we unable to login account. recently before 2 days we renewed our subscription. kindly help me to reactivate my account.      

My account name is correct but when in a Zoom meeting a wrong name is shown. Any suggestions on how to correct this? Thanks.

I got a invoice for my payment this month.It show me that i should pay KRW 23,370.But you took KRW 22,959 from my credit card .I just want to know why it different total paymentBecause i paid it with my business card, so i need to explain about money to finance team.

Hoq I can erase the data of my credit card in the account ? (don`t wanna it to be saved there) The path: Administrator - Management of payment

I have recently taken over as Chair for our Parent Advisory Council at our school.  We have one zoom license and it is held with our previous Chair.  She has made me the owner of the zoom account.  Is it possible to transfer our license from her to me?  It is awkward to have to go through her all the time to schedule meetings that are longer than 40 minutes.  

I have attempted to contact Zoom regarding changing the sign in email whith no success. The situation is I no longer have access to the initial sign in email, therefore when I attempt to change the sign in email address, Zoom sends me a confirmation to an email address I no longer have access to. It is so frustarting especially when no one gets back to me after several attempts at contacting them. Are there any solutions or work arounds for this dilemma?

Hi Team,My payment has been made, on 3rd February 2024, and I even received a confirmation email from you guys. However, now the account has been downgraded for non-payment. Kindly look into this ASAP, as my work is suffering due to this. Regards

I have received notification that monies have been debited from my company account, which I did not authorise. This has significantly impacted our cashflow and as such, a critical provider's authorised payment may not process. I can not find ANYWHERE, where I can contact Zoom to have this amount reimbursed IMMEDIATELY; therefore, I am left with no other option other than to post this issue in this forum. I expect a representative to contact me with advice of the IMMEDIATE reimbursement of funds, within the next 24 hours.

I have purchased a subscription through Google Play, and the transaction is visible in my google play account. Upon payment, I was granted 7 days of access to the PRO version. However, once this period finished, my account reverted to the basic version.I've reached out to both Zoom and Google multiple times over the past month to address this issue, but unfortunately, I haven't received any assistance or resolution. I'm seeking clarification from Zoom, as I've fulfilled all payment requirements and expect the service to reflect my paid subscription status. 

The superintendent of our school retired and the Pro account was associated with his log in.  I need to change this account to our new account, but I don't have access to the old superintendents account.  Who do I need to talk to make this happen.  

A year ago we got Education plan an now we want to continue it. But I don't understand how to get bill.

I had 4 users yesterday on my zoom company phone system. Tried to add one user---was billed for FIVE more lines. I can not tell what is for what and what licenses/ subscriptions are needed. They absolutely do this intentionally to cause billling errors and SURPRISE!! Theres no one to help you. What the heck.Please help, I'm losing my mind. -Matt

I am writing to address an issue regarding our Zoom package subscription and to seek your assistance in resolving it.In August, we initially purchased a Zoom package for 100 participants from your company. Subsequently, we upgraded our subscription to accommodate 500 participants between September and October.However, in October, we sent an email requesting the cancellation of the 500-participant package. Our intention was actually to cancel the second package and continue with the initial 100-participant package we purchased in August. We only wanted to remove the additional 400 participants and continue with the original 100 participants. Unfortunately, due to a technical glitch or misunderstanding of the situation, we were unable to establish effective communication with you. Consequently, the entire package was canceled. Knowing that refunds are not possible, we now request the reactivation of the second package, i.e., the provision of Zoom service for 500 participants. We plan to

Is "Zoom Pro" the same thing as "Zoom One Pro"?

Estimados,Tengo el correo anclado de *********** por lo cual no tengo acceso al correo ya que el método de recuperación no está activado y no hay posibilidad de recuperarlo, por ende he creado otro correo corporativo donde si se esta usando  *********** manera activa, por lo que necesito hacer el cambio de correo para tener los recibos para seguir pagando la licencia de ZoomQuedo atento a sus comentarios.muchas gracias

Hi folks, I am trying to change my Main Zoom Account Owner email to a Google eMail account.The problem is, used the calendar function to link Zoom to that account.So when I try to Edit my Zoom Account eMail address to this Google eMail account, I receive the following error" eMail address is already in use "I followed the Support Articles to try to find the linked account, however it does not appear anywhere in the Zoom profile.I went into the Google Account and removed the App Integration with Zoom so from a Google Perspective, the account is no longer associated with this Zoom Account.I went back to Zoom and tried to change the eMail address to this Google Account and same error. I even tested with other Gmail accounts and they worked ( I cancelled before comitting them ) This original integration with the first Gmail account seems to be held somewhere in the Zoom account. Where can I find the reference and delete it ? Thanks 

We are in india. So we need to change currency from USD to INR.

I have zoom one pro with 1 licence available but i can not licesnce this user from basic to licencedmsg "You have licenses still available to users.Assign license to users or manage your license count."but msg"You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

Does anyone know how to reach Zoom to ask them to stop sending me emails about 'Zoom Cloud recording has been disabled'?

Happy March 1st! Community Champs !!Happy March 1st! Spring is almost hear and I hope everyone is taking the opportunity to pop out into the sunshine once and awhile to recharge!Did you know on March 1st we celebrate 27 things: 1. International Wheelchair Day – honoring the vitality of those who rely on wheelchairs, acknowledging resilience and fostering inclusivity in communities2. Global Day of Unplugging --- that’s right step away from the cell phone people3. National Dadgum That’s good day4. Self-Injury Awareness Day5. National Peanut Butter Lovers Day6. National Barista Day7. National Welsh Corgi Day8. World Compliment Day9. National Horse protection Day10. National Pig Day11. National Fruit Compote Day12. National Dress in Blue Day13. Overseas NHS Workers Day14. Mountain Hare Day15. Plan a Solo Vacation Day16. National Salesperson Day17. National Wedding Planning Day18. Refired, Not Retired Day19. National Invest in Veterans Week20. Jewish Book Week21. Cheerleading Week

Hi, I pay for a pro subscription annually but account now seems to be set as Basic. How do I actually email the help centre to attempt to get help. can’t find email address anywhere 

Hi, I am hoping that someone can help.  I have a Zoom account and profile, and can sign in.  However when I have contacted Zoom Support they do not recognise my profile. This means that I cannot access support.  I am also trying to update my Zoom program on my desktop (which is the reason that I am trying to access Zoom Support), however when I sign in to my Zoom account and follow the steps to locate the link that looks for updates, the link title is not present.  I am going around in circles, and cannot get Zoom to recognise me to provide technical assistance.

I would like to inquire about the necessity of purchasing a premium account for Ukrainian users. Specifically, does Zoom require users in Ukraine to pay for a premium account if their conferences extend beyond the 40-minute limit?Secondly, my colleagues and I have encountered recurring technical issues while using Zoom, particularly during conferences where we serve as organizers. At random intervals, we experience sudden disconnections from Zoom. During these occurrences, the screen darkens, and the only resolution seems to be forcibly closing Zoom tasks in Windows or rebooting our PCs and then rejoining the conference. These interruptions significantly disrupt the flow of our meetings and hamper our productivity.Could you please provide guidance on both matters? Any insights regarding the payment requirements for Ukrainian users and solutions to address the technical issues would be greatly appreciated.Thank you for your attention to these concerns. I look forward to your response an