Community Resources

Hi, I am reaching out to clarify a functionality aspect of Zoom accounts. Currently, our team operates three separate Zoom accounts, all subscribed to the Pro plan. This decision was initially made under the assumption that it was not possible to host multiple meetings simultaneously from a single account.However, I have recently come across information suggesting that it is indeed feasible to conduct different meetings at the same time using just one account. I would greatly appreciate it if you could confirm the accuracy of this information. Specifically, I am interested in knowing whether a single Pro account can be used to host multiple concurrent meetings.Thank you for your time and assistance in this matter.

Hi, I cannot succeed with transferring ownership for the account. When sending code for verification it doesn't come to email. 

Hi I’m looking for advice as I have contacted Zoom numerous times and just gets the same response which does not address the issue. I paid to renew my Pro subscription at the end of January, before my contract expired. Despite this Zoom downgraded my account. The payment shows on my account as a credit less £9 or so. Each time I contact Zoom they just say renew my account. They ignore the £146 credit on my account. I have tried to renew my account but when I do so it does not credit me the £146 so I do not want to renew until the £146 is credited or refunded, but Zoom are ignoring correspondence sent via their help line. Advice as how to resolve this is much appreciated.

Our company currently has MONTHLY Zoom Webinars PRO subscription that we get invoiced for and pay on a monthly basis but are being told that we are locked into an illegible situation with three invoicings Charge Name: Webinar 1000Monthly PROMOQuantity: 1Unit Price: $140.00 Feb 5, 2024 - Mar 4, 2024 Charge Name: Zoom One ProAnnualQuantity: 1 Unit Price: $159.90Feb 5, 2024 - Feb 4, 2025Charge Name: Webinar 500AnnualQuantity: 1Unit Price: $690.00 Nobody cahge teh contract from webinar 500 to 1000 and in the our account the contract is refered to webinar 500.   We don't understand the reasons of this bills and it's impossible to have direct support by chatbot or by phone !!!l.  Please assist us !!!! Thank you, kind regards. Luca Belelli / Giuseppe Scaturro  

I've been with Zoom through workinglive since 2020, and have always had the enterprise account which allowed for unlimited time and up to 500 attendees. Last week, unexpectedly, zoom downgraded my plan to Basic with no explanation and I can't get any response from Zoom. Has anyone else had this issue?

안녕하세요?저는 이 계정의 유료계정 환불을 요청하지않았습니다.그러나 3월 21일 환불이 접수되었습니다.이유를 알고싶습니다.

Hello, I have invoice from 24 March, 2024. But there is involve Taxes 20%. But my company isn't VAT number. Can you send me new invoice? With VAT number of ZOOM and with my company number for registration. My number is 206356852. Thank you.

Im trying to set up my account so that anyone without a zoom account can join my zooms, is this something that can only do on a pro account or am i able to set this up using the free zoom account, cheers

Buenas tardes, espero que me puedan ayudar con el siguiente inconveniente. En marzo contratamos el servicio de zoom, y siempre se imputaba el pago a la tarjeta de crédito, pero después de julio me rechaza la tarjeta. Probé con otras tarjetas y tampoco me deja, me dice Error desconocido de la tarjeta. ¿Cuál seria la solución a este problema?. ¡Muchas gracias!

Subject: Request to Update Account Status and Clarification on Annual Subscription PaymentDear Sir,I am writing to bring to your attention an issue regarding the recent payment made for the annual subscription to Zoom Meeting service.On 26-03-2024, an amount of 15576 INR was deducted from my credit card for the annual subscription renewal and e-mandate also registered but not updated account. However, despite the payment being processed successfully, I have noticed that my account has not been updated to reflect the renewed subscription status.I kindly request your assistance in resolving this matter promptly. Could you please check the status of my account and ensure that the annual subscription payment has been applied correctly? If there are any issues or discrepancies with the payment, I would appreciate clarification on the matter.For your reference, the transaction details are as follows:- Payment Date: 26-03-2024- Transaction Amount: 15576/-- Credit Card Details: 3956I understan

I added a new Zoom One Pro user to my account and it prompted me to set up the new account by sending an email to the new user. I put in the wrong address and I dont see where i can redo my error.  The only place to my knowledge where you can add users is in the "Setup Guide" section on the left side menu. Does anybody know how to fix this? Thank you!

Can multiple people from the same non profit group use one zoom account 

What is the best way to activate her account? Delete her info from the account and add her again?  

To user the Google calendar link in Zoom apps, Zoom now REQUIRES "Zoom wants additional access to your Google Account" BUT DOES NOT DEFINE WHAT OTHER ACCESS/DATA IT WANTS TO SUCK IN!   WHAT IS THIS NEW SECRET DATA REQUIREMENT?

I want to reduce the number of licenses on my Business account from 20 to 1. How do I do this?    A happy customer is defined as someone who gets their questions answered quickly!  

i deleted my Zoom account but are still being charged for payments. now payments still in my holds. how can i solve it please i need  emergency support.

Having issues cancelling my Zoom subscription. Billed annually. Under Plan Management, there's no cancel plan, it just says contact us. I've submitted a ticket, no response. I'm on the phone with them, but I've been on hold for like 30 minutes. Anyone have any success with this? Seems very sketch..

Hello, everyone! I have recently upgraded my membership, in January. But yesterday I got a notification during the lesson that I have a 40 minute limitation, why is that? And now I see that I have a basic membership. Where should I write to solve this problem?

Looking to secure our Zoom environment with SSO, i've read the short Zoom guides but wondered if there's any more detailed guides?

How do i get an address off the bounce list so i can receive and OTP Code.

We have recently noticed that passcodes for meetings cannot be longer than nine characters. The documentation says system supports up to 99, we are not seeing that. Any passcode longer than 10 is invalid. Is anyone else experiencing the same behavior? Relevant information:using web interface (zoom.us) as admin/owner.Happens in Chrome as well as Edge.same behavior in Zoom ver 5.14.6.No error code, it stops receiving/displaying input after tenth character.

Trying to take one employee's individual account to our company's Zoom business account. When go into account and walk through steps to link to an external account and enter admin email address for business account, I see an error, "Organization doesn't exist." I can't find anything online about this or why this is happening when I confirmed the email address. 

URGENT Please can somebody tell me how to contact a real person who will respond to an email? Zoom is sending me bills  for services which I do not have, to an email address which I no longer use. I cannot spend days and days of my time wading through FAQs, especially when there is nothing there which corresponds to my case. it must be possible to contact these people in some sort of sensible way. SOS. Thank you, Claireb3

Can anybody help? I have scheduled a meeting via my basic Zoom account, not realizing that it would cut out after 40mins. My company has a licensed account that I can use but I do not know how to switch the already shared meeting link from my basic account to the licensed account? Is this possible?

Hi. I had several paid zoom accounts for my organization, i was asked by one of my team mates to consolidate all those accounts under one main admin. now i did that, but i since those accounts were fully paid for, i was told by zoom support that my credit would be transferred to my main account. Now its been several days and i want to use that credit to purchase new licenses but I've not received any notification about where the credit went and how i can use it.I need help with this urgently, please.