Community Resources

I remember during Zoomtopia seeing slides cycle through for a Zoom Learning Center (I think??) coming later in 2021.  Is there anymore information on that anyplace?  How do we sign up, what courses/tracks/programs are offered, etc.  I did the 5 Zoom Learning Academy tracks already, this sounded like something different. Thank You.

Hi,I have a paid subscription with a Gmail account I no longer have access too and I keep getting charged. I need to cancel the subscription cause I am not even using it. Any help will be great.Thank You

Hi!I do have the Pro plan at 15.99/mo but I see now that I am charged 19.99/mo?! I also see that it "doesn't include taxes and fees". I'm in Sweden - and it struck me now - are they adding the Swedish 25% VAT to that?! I am an accountant and thus it looks to me like this could be the case then. Can I avoid that somehow? Anyone knows?Best regardsMarianne

Hi,Today i accidentally checked Educator box while trying to log on my zoom account using google. Now im unable to access it completly. I would apreciate any help! Thanks in advance

When I try to sign in on my PC, it says "Your app version needs to be 5.14.5 or higher to sign in" I have downloaded a new version several times but it stays on the older version. I cannot find any customer service and I don't know what to do. Any advice will help. Thank you.  

Good morning Zoom Support,What is the best way to send out bulk zoom meeting invites?  Currently, when I send out large amounts of emails (re: 80+ invites) I am being blocked by Microsoft 365 and have to call IT support to get unblocked.  Is there a way to have Zoom send these email invites rather than have them come from me?  What are the best practices?Thanks, and have a good day!

I raised a ticket (BIL0209945) that I have yet to receive a reply for. Basically, my credit card has been charged with PHP37,814 on top of my usual subscription. Obviously this is in error as you do not even have a product of that amount. I am incurring penalty charges from my bank because i refuse to pay this. This was way back in October 2023 so you can only imagine the penalty stacking up. Hope you can fix soon. Thanks.

毎月日本円で2,300円の請求があり口座から引き落とされているのですが、zoomの「プランと請求」＞「請求」を確認しても履歴がありませんと表示されます。 同じgmailでログインしているため、同じアカウントであると思っているのですが、 一つのgmailアドレスで二つのアカウントを作ることができる、ということはありませんでしょうか。。。

I've had a Zoom Enterprise account with no issues. Last week my meetings were getting cut off at 40 minutes. When I looked at my account, it now shows Basic instead of Pro. Did Zoom downgrade the Enterprise Platform? 

I pay $17 per month for the basic level of with absolutely zero service. Zoom continues to tell me that my account has an outstanding balance and if I do not pay, I'll lose access to all paid features and cloud recordings. They have cut off my account in the middle of calls. But of course, there is no way to contact them. What do I do? 

May be I am not able to recharge my account nor am I able to upgrade it.please rectify my problem and oblised me as soon as possible. thanking youparesh trivedi  

I Paid The Amount Using My Credit Card And Its Shows Debited But My Plan Is Still Basic   

I Paid The Amount Using My Credit Card And Its Shows Debited But My Plan Is Still BasicActions Show more 

I recently (actually 3 days ago) made an order and purchased to upgrade my account from basic to pro. I received an email says it would update me with further information within 1-2 business days. But I did not received any feedback so far. Anybody knows it is normal and how long I should wait for? Thanks.

i have done payment but my account not yet activated Account Number: 5082072122Invoice Number: INV241226750Invoice Due Date: 2024-02-16Invoice Total Amount: 1534.0 INR

Hello! My employer is canceling our Zoom for Business subscription tomorrow, and our account has over 200 recordings that are shared all over. Will those be lost? Thanks.

Buenos días, realicé la compra de una suscripción a Zoom Pro pero no se me activa sigue en Basic. Que puedo hacer?

I use paid Zoom so that it is HIPAA compliant. However, despite repeated e-mails for the last month, I cannot get in touch with the Sales team to sign a BAA (which I was told is who I need to contact after first trying a Support ticket).  Has anyone ever just not heard back from Zoom about something so important?  Do I need to cancel my account and start a new one to get the attention of the sales team? Any ideas or help here?

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I bought zoom pro with 167.90 USD yearly payment  , then i surprised that zoom deduct today 22nd Feb 2024 two charges ( 8.75 AED + 16 AED ) Why these charges applied ?    Thanks

Hello. Does anybody know how you change the owner of an account (not a meeting) when there isn't a 'change owner' option in the account management section please?  Thanks. 

When clicking on monthly business pricing it's mention here 21.9$ but after proceeding bill change into 219 $ what to do ???

my account not working show msg on display account inactive contact with admin

I would like to cancel a payment that was charged this month.I want a one-month payment to use it for only one month but it was automatically paid.So I am requesting to cancel the charged payment. 

On January 6, 2024, our credit card ended – 5812 was charged USD 172.85 for a Zoom license. We can't find the person who placed this order and ask you to help us in our search, i.e. the user's name or email address.  Thank you in advance for your help.