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Newcomer
hgardman1
Newcomer
December 27, 2021
Solved

Change my email address

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

      rn-zmAnswer
      Community Manager
      May 26, 2023

      YEs my email address is no longer working.  It is ***********  I need to change it to ***********  Please

       


      Hi @lrendleman @hgardman1 @hudaktibor @Kickstart for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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      29 replies

      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      December 27, 2021

      Hello,
      My name is Brandon. Thanks for joining the Zoom Community! The best way to solve this issue since you cannot access your old email address is to choose another sign-in method to access your account and then use the support article below to access your Zoom profile and change the email address associated with your account. 

       

      https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account

       

      B!

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      Newcomer
      Victor_Oliveira
      Newcomer
      December 30, 2021

      Hello Brandon,

      I believe you didn't got the post question right. I'm having the same issue and if you have a solution I'll be really happy to hear.
      I created my account in December 2020 and I used the email of my previous company to do it. By march 2021 I switched my company and email address but I never changed my account email during this time. Now I want to update my email but to confirm this switch, zoom sent an email to my previous email which I don't have access anymore (the email was deleted once I left the company). So I don't have any means to access the old email to finalize the process. Do you know another way to confirm the switch?

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        YaBoiB
        Community Champion | Employee
        YaBoiB
        Community Champion | Employee
        December 30, 2021

        Hello @Victor_Oliveira ,

         

         It is possible/plausible that you may have two accounts associated to Zoom in order to determine this I would need a support ticket submitted to our team. Could you kindly submit a ticket and you can connect with me through the community? I will send you a request to connect and we can determine this issue that way. Would this be okay with you?

         

        B!

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          Community Manager
          rn-zm
          Community Manager
          January 3, 2022

          Hey @hgardman1, for this unique discussion, you can contact our Zoom technical support and they can further look to assist you with your issue! If you have any issues opening a ticket, please let me know and I can further help! Thanks

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          Explorer
          RVC
          Explorer
          April 19, 2022

          Hello

           I'm having the same issue and if you have a solution I'll be really happy to hear.
          I created my account in  2020 and I used the email of my previous company to do it. This email is no longer working , I never changed my account email during this time a I can't access my zoom account now to change it. Now I want to update my email but to confirm this switch, zoom sent an email to my previous email which I don't have access anymore (the email was deleted). So I don't have any means to access the old email to finalize the process. Do you know another way to confirm the switch?

           

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            Explorer
            RVC
            Explorer
            April 19, 2022

            The account name is Konferencia RVC - PRO. I have got personal accout too, Basic.

             

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            Newcomer
            Cats4sale
            Newcomer
            April 20, 2022

            My old email address was: ***********   This is no longer usable.

            My new email address is: ***********

             

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            Explorer
            RVC
            Explorer
            April 20, 2022

            Account name: Konferencia RVC

            old address: ***********

            new address: ***********

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            Explorer
            RVC
            Explorer
            April 20, 2022

            I use this new email: *********** for my personal Zoom - Basic. Can I use it for both? If not, please change it to ***********

             

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            Newcomer
            mooz07162022
            Newcomer
            July 16, 2022

            As of 2022-07-16, this issue remains.  I am suspicious it cannot be fixed in a simple way for all account configurations.  Suggestion:  just create another account.

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              Newcomer
              Kickstart
              Newcomer
              October 17, 2022

              I too have been unable to resolve the issue of an invalid old email account.  Support puts me in a loop and routes me back here.  Should I just remove all the personal info I can and allow the Zoom account attached to the old email to go dormant whilst I create a new Zoom account with a valid email address?

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              YaBoiB
              Community Champion | Employee
              YaBoiB
              Community Champion | Employee
              October 19, 2022

              Hi All, 

               

               An inactive email address from an older account "could" have been removed from our system. If you would like to either give me the support ticket number that you used so that I can look up the ticket or you can DM me your email address and I can look it up for you in our system. 

               

              Thanks,

              Brandon

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              YaBoiB
              Community Champion | Employee
              YaBoiB
              Community Champion | Employee
              October 24, 2022

              @Kickstart, @

               

               If I have resolved your issue can please press the accept as Solution button?

               

              Thanks, 

              Brandon

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              Newcomer
              hudaktibor
              Newcomer
              January 12, 2023

              Same issue here. My old e-mail address has already been deleted and the confirmation code will arrive here. I made a new Zoom account, but here I don't get a support. I have pro account for my old email but I can't log in because the confirmation code doesen't arrive anywhere.

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