Contacting Sales | Community
Skip to main content
R
Newcomer
ReBirth
Newcomer
April 12, 2023
Question

Contacting Sales

  • April 12, 2023
  • 3 replies
  • 2 views

What is the best method to talk to and/or receive a response from Zoom.  Over the past week, I have called the sales number several times and submitted the online contact form in an effort to discuss an upgrade and/or add on service to our account.  When calling the number, 888-799-9666, I follow the prompts and am place on hold for 30 minutes or more.  I have not received a response and/or acknowledgement of the contact form submitted online.  DOES ZOOM HAVE LIVE HELP?  Someone to speak to??

3 replies

O
Newcomer
Otourist
Newcomer
February 25, 2024

I also would like an answer to this question. I have made several attempts to contact sales and no-one has responded after two weeks.

S
Newcomer
SPRK23
Newcomer
November 20, 2024

I have the same issue. I have requested to be contacted by Zoom sales in order to upgrade my account and I haven't received anything from Zoom. They have sent me their "Thanks for contacting the sales team at Zoom" email three times (October 29, November 14, and November 19) and still have not received anything from anyone.

MGSR
Community Manager
MGSR
Community Manager
November 25, 2024

Welcome to the Zoom Community, @SPRK23! We're sorry for the inconvenience. I wanted to follow up and check if your concern has been addressed or if you still need assistance in coordinating with the sales team. Please let me know if there's anything else I can help with.

S
Newcomer
SalBeyer
Newcomer
December 28, 2024

Hi Mark. I have been trying to get hold of the sales team for a number of weeks myself and had no response. Please can you let me know an email address so I can send a message rather than having to telephone call? Many thanks in advance, Sally 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.