We were unable to process payment since your sold to country is ineligible for the currency selected | Community
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Newcomer
vg700019
Newcomer
February 4, 2024
Question

We were unable to process payment since your sold to country is ineligible for the currency selected

  • February 4, 2024
  • 2 replies
  • 1 view

Can someone help me with this error? I was able to pay all my previous bills with the same method and same details but now this won't let me make a payment. 

 

Cheers

    2 replies

    A
    Newcomer
    AP16
    Newcomer
    April 29, 2024

    I'm having the same issue despite re-typing all details. So weird.

    N
    Newcomer
    NextGenius
    Newcomer
    December 27, 2024

    I'm getting the same error. 

    We were unable to process payment since your sold to country is ineligible for the currency selected.

     

    Now the resolution is changing the currency in the Billing Management. While trying to do that, we're getting another error like:

    Please Note

    Your account is not eligible for a currency switch at this time.

    For more information, please see our  Change Currency Policy.

     

    Basically -we're totally stuck - there's no way we can make the payment.

     

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