Community Resources

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one.  I am about to lose access to the email my account has at present so I may need to just cancel the account.  Might move to Teams.  Zoom used to have chat customer service but seems to be gone these days...  Information is Support is more about how to operate the app rather than solve account issues.  

I run a school of languages and have several teachers on my zoom account, with thei Zoom paid by me. I have only just realized that all the teachers are given the option to connect with the other teachers. Is this not a massive breach of Data Protection? How can this even be allowed? What happens if I do not want them to be in touch with each other? Can anyone direct me towards the point in the contract where is says that this is suppossed to happen. Thanks

Under “Require users to update the client” > “Set the minimum client versions below:” For IOS the “Latest” listed there is version 5.17.10. Yet from the Apple App Store I got and have been using version 6.0.2 for over a week now! Why is the selection to this truly “Latest” 6.0.2 not showing up under the “Require users to update the client” feature?

I cannot sign in with my Apple ID. This is the only method I can access the account.So I cannot change my billing status.If I try to sign in with Apple ID, then return to the sign-in page again.How to solve it? Chatterbot is completely useless.

Please help me in reset or disable my 2FA. I've lost access to authentication app.

The Zoom Community team invites you to celebrate another incredible milestone – our Zoom Community is now 400,000 members strong! 🎉 Your support, collaboration, and creativity continue to make this space an amazing forum for connection, problem-solving, and growth. Within just a few years, our community has flourished into a dynamic environment where members support one another, exchange ideas, and deliver valuable solutions. Moreover, your valuable feedback continues to shape and enhance Zoom, fostering our collective growth. ✨💡 You are the heart and soul of this community, and we couldn’t have reached this milestone without each one of you. Let’s keep growing, innovating, and making an impact together! 🫶🏼💬 🎊 How has the Zoom Community helped you? Share your stories and insights in the comments below – we’d love to hear from you!  

Porqué tengo un botón morado arriba de mi pantalla, con un rectángulo y un hombrecito y cuando le hago click me dice que Zoom.us esta capturando tu pantalla?Aun si estoy con la app cerrada??Me da a espía, alguien le pasa lo mismo?Como puedo desactivarlo? Ya intente por todos lados!

Hello Zoom Community,Many zoom accounts were cracked and hacker bought many license with zoom owner's card.please check your login security or cookies.

i downloaded zoom on my windows 8.1 pc from the zoom download page. but i can't sign in from there with google. when i click on the sign in with google from the app it redirects me to chrome from where i authorize the sign in. on that page it says zoom should launch in a few seconds, if not click button below and there is a button "launch zoom". i tried waiting and clicking the button but nothing happens. i tried closing the app and tried again but still the same thing. i also tried uninstalling and reinstalling the app but i cant sign in. i have an interview tonight and it requires me to sign in from the desktop app. so what is the solution here? please help

Hello, I have clients who request to have Zoom licences assigned to general delivery boxes. We have done this without issue in the past but in the last year or so, when we go to assign these licenses, the client's receive a notification stating that we hve "requested to add you into their Zoom account" . If the client accepts the request, they have access to our Zoom admin portal (access to billing, etc.), which is clearly not what we want.  When we assign the license to a client directly, they receive a message that our team "has created a Zoom account for you." If they accept this, they have access to their own account which can be used to schedule meetings. This is what should happen when we issue the license to a general delivery box. Any ideas what we are doing wrong? Thanks!

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.But still i shows the email & SSO icon from the User’s account on Admin portal.Any suggestion will be helpful.Thanks,Vinay.

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.Any help, ideally setting up a new support ticket would be great. Thank you.

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

Anyone know if a licensed zoom pro user is able to get a live chat agent?  I don't seem to be able to find this feature anymore.  

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this. Thank you!

Hello everyone,After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.Thank you for your help!  

ズーム社に、リクエストの所から質問をしたいのですが、自分の電話番号も登録する事が出来ない状態です。自分の電話番号が登録されないと、リクエストから質問が出来ない状態なのですが、他にズーム社で、質問する事が出来る所はないのでしょうか。それと、電話番号を登録する際、送られてきたズームコードに入力するとこ迄、進んでもその先に進めません。お手数ですが、何が良い方法はいるないのでしょうか。

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion   comment faire pour les retrouver c'était le 06/01/2023 à 11h00   Julien Prallet

I was making a new account for Zoom for an interview next week but I accidentally pressed educator thinking it was something else, and now I can't go back to fix it. I have sent a support ticket but am unsure what to fill in in terms of "request type" (though I assume it's technical support), "product", and "about". Does anyone know what to do in this situation?

Is there any way to not have this warning appear in the Room Health Dashboard? Digital Signage is not enabled for this room so don't need this warning.

I have the same issue. Wish to change USD to INR.

Hi, I tried to add and package to my user (owner), but I received the message "Unable to assign packages to the selected Users".I have 1 lincense available to use.Thank you for your help. Ward

Hi ... I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codesI need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new  authentication app.Note: this account has made only to solve this problem.please help

hello, I have a pro account and I tried getting the large meeting 500 plan. Now, I don't want to renew the large plan anymore. Already cancelled the large plan today. How to request for another invoice reflecting just the pro at 15.99?  thanks

Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?