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Newcomer
Apr 8, 2025 10:14 AM UTC
Question

subscription

If the subscription ends, will I still have access to the video recordings? If I renew the subscription, will the video recordings disappear?

1 reply

CarlaA
Community Champion | Employee
Community Champion | Employee
Apr 9, 2025 8:46 PM UTC

Hi @Kseniaks, thank you for posting to the Zoom Community!

 

Canceling your paid base plan means you'll lose access to your cloud recordings. These recordings are scheduled for permanent deletion 30 days after cancellation. If you need to keep them, be sure to subscribe to a plan with cloud recording within that 30-day window or download your recordings before the plan ends.

 

I hope this helps! 

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