Newcomer

Zoom Formal Complaints Procedure

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Has anyone ever been able to have a complaint about Zoom customer service properly managed by Zoom?

I keep getting put through to a third party outsourced company in the Philippines, and it's just a car crash of customer service even from a manager who is supposed to be looking at my complaint.

Does anyone know how to break free from this, preferably a proper Complaints Manager in the UK?

Bri

Community Manager

Hi @meerkat1234 , thank you for using the Zoom Community to share your experience. I took the time to further investigate your use case, and it appears that you were able to successfully open a ticket with our support team and receive a response from our support agents.

Please let me know if you were able to receive the support you were looking for, or if you are still pending help. Thanks!

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Chris04

Newcomer

Hello, how do we raise a complaint about Zoom sales? We have been customers for circa 10 years and the service recently has been appalling! Thank you in advance.

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SBC4

Explorer

I agree. The customer service has gone downhill since they outsourced to the Phillipines.

How do I make a complaint? I have called twice to get an answer and they send to the home page without any details of where to make the complaint. They refuse to give details.

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