Community Resources

Hello I need help please, when I login to my zoom account to figure out what is my host key it’s enabled and the edit button is grayed out. Can you help me please? 

I previously asked if I could log in from different locations before purchasing Zoom, and I was told it was okay by the sales agents. However, after I bought Zoom Phone, my account was suspended when i login from different locations, they said we cant specify exactly why we suspended but its due to violation of their policy. I appealed multiple times and received responses very late. The support agents kept redirecting me from one ticket to another. I was also informed that since I hadn’t used the services, no charges would be deducted. Yet, I was charged again on the 20th of this march. My account is suspended, preventing me from logging in or manually removing my payment details. There is still an active ticket (BIL1838702) with an agent named Ella Rendora, who said it would take 48 hours to cancel my subscription. However, it has been more than 48 hours, and she is not responding to the ticket. I don’t know what to do at this point—my billing information is stuck with

Hello, I have allowed Face Analyzing when I wanted to try a bunny filter on my face. It was fun. Now I would like to undo that permission as It's a privacy concern for me. I have put A LOT of time trying to find out how to do that- searching the settings and online. This is unbelievably complicated/ simply impossible. I was not able to find anything related. Any help appreciated, Thanks.

ID; *********** I want to change my rate plan from won to dollars starting in March. I will pay with the same card. Please change it so that I can pay in dollars.

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i want same plan with 300 user

I have had the basic plan for a few years and now need to upgrade to the pro plan. I am in the UK and it tells me the plan is £12.99 per month, but when I go to the payment area it is charging me £15.59 as £2.60 tax has been added. I am not VAT registered and have clicked that area to say so. What is this tax for? Is this right? A friend tells me I shouldn't be paying this tax through Zoom UK.  thanks. 

Пожалуйста помогите мне проблема с оплатой тарифа почему то деньги не списываются со счета и в историй платежей тариф стоит в состояний кредитный остаток что мне с этим делать я уже пробовал менять способ оплаты и на счету есть нужная сумма

Hi there!I'd like to ask if the package 2 (professional) is free for people who are currently in Ukraine?Thanks in advance.

i need the certificate of tax residence for zoom 2024 to be issued to govt of romania.   

Good afternoon,  we are a law firm from Poland and we would like to receive a tax residence certificate for 2024 as soon as possible.  Yours faithfully,MTL Law Firm

Пожалуйста, предоставьте сертификат налогового резидентства вашей компании.

If my credit card information is already filled in zoom website  for last year account payment. And if the service effective day already expired, Does it  automatically  renews for the annual fee  by using my credit card info or it asks my permission first for renewal?

Tarif plan was reduced  and acces to recordings was closed after delay of the paynment. But after paynment it did not restored. What is it? What to do? It is very bad. Heavy losses. 

I am deeply frustrated and disappointed with the way my payment issue has been handled. I opened a ticket and provided all the necessary details right away. Then, I waited patiently for a whole day, hoping for a resolution. But because this issue affects not just me but a group of 120 people who have been practicing Yoga online for the past 5 years using two Zoom accounts, I decided to follow up by calling your support line at 800. When I finally got through, instead of resolving my issue, the support professional opened another ticket unnecessarily, even though I had already provided all the details in my existing ticket. Then, I was asked to close my original ticket, which I did, trusting that this would help speed up the process. I was then asked to provide screenshots of my Google Pay transaction and bank details, which I promptly shared. I have been extremely cooperative throughout this process, yet yesterday, I was told that since my account is on a free plan and Zoom claims they

How can I get Zoom's SoC2 report?

Bom dia. Fiz pagamento de minha conta dia 23/08/2024 via WISE, mas minha conta foi cancelada e continuo recebendo cobrança.

How to get Zoom's latest SoC2 certification

Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic. How do I make my Zoom go to Pro now?

Hace dos meses adquirí el programa anual de zoom. Ahora veo que me están cobrando esa cantidad mensualmente porque me están facturando el producto por 10, como si hubiera adquirido 10 suscripciones para la misma cuenta (algo sin sentido). No hay manera de reclamar, nadie responde. Encima al tener que cancelar ni puedo usarla. Es desesperante que algo así empieza y que nadie te atiende, como si hablaras con las paredes. Desde luego, si no se resuelve ya estoy buscando otra opción, o conocer o lo que sea, pero con este servicio de atención al cliente estamos vendidos. Toca reclamar a las autoridades de consumo.

ME RENOVARON UN AÑO Y ME COBRARON SIN CONSULTARME. NECESITO DEVOLUCION DEL DINERO  PARA CANCELAR LA CUENTA. RECLAMO ADEMAS QUE TODO ESTA EN INGLES Y NO ENTIENDO. NO HE USADO EL ZOMM DESDE HACE TIEMPO

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked. I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing. The answer is always "automated". First all our accounts has received an email: Hello,We've detected an issue with ****@******l.com, associated with your Zoom account, that violates the Acceptable Use Guidelines or section 3(d) of Zoom's Terms of Service . For this reason, this user has been suspended.Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal . The fun thing, there's no such section. After I noticed that they have answered:We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and res

Paid for PRO and need it today to do a live webinar.  Followed all the steps suggested in support form and still I am stuck in Basic.  The chat bot is worthless.How can I get this fixed?  I tried assigning user per the form here and it keeps saying I need to buy a license and don't have one available.  I already upgraded.

Hola, me están haciendo un cargo a mi tarjeta AMEX terminación 3002  por ZOOM-US 888-799-9666 San Jose. por 173.88 US.  El cual no reconocemos, por favor necesitamos que nos informen  que paso al respecto.

Bonjourj'ai acheté un jeton de validation pour bénéficier de la réduction Zoom mais quand je le copie dans la zone réduction ça ne marche pas le message :le code de réduction saisi est incorrect ou erroné alors que je fais une copié-collé. Véronique AUTIXIER