My Business plan got canceled, can I retrieve my recordings if I purchase a plan? | Community
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KateSun
Newcomer
May 1, 2025
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My Business plan got canceled, can I retrieve my recordings if I purchase a plan?

  • May 1, 2025
  • 2 replies
  • 1 view

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!

    Best answer by Mandel

    Hi @KateSun ,

     

    Welcome to the Zoom Community!

     

    I have reviewed your account and can see that you have already purchased a plan. You should therefore be able to access your recordings. Let us know if you need further assistance. 

     

    Cheers,
    Zoom Community Team

    2 replies

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    May 2, 2025

    @KateSun 

     

    Probably possible.

    Please refer to the post linked below.

    https://community.zoom.com/t5/Zoom-Meetings/How-to-retrieve-recording/td-p/230293

     

    M
    Community Champion | Employee
    MandelAnswer
    Community Champion | Employee
    May 2, 2025

    Hi @KateSun ,

     

    Welcome to the Zoom Community!

     

    I have reviewed your account and can see that you have already purchased a plan. You should therefore be able to access your recordings. Let us know if you need further assistance. 

     

    Cheers,
    Zoom Community Team

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