Community Resources

Hello, I have a staff member who tried setting up an education account for the whole district (by accident) and is now locked out because the document was never signed (as it shouldn't have been, this was a mistake). Who can I contact to have her account unlocked?TIA

As my old account has got hacked. hence need a new account. KINDLY HELP ME TO CHANGE MY EMAIL ID ATTACHED WITH MY gMAIL ACCOUNT.

Hi Zoomers,   The 2023 Community Industry Awards Ceremony was held today on January 23rd on Community Manager Appreciation Day.    The Zoom Community team is excited to announce that our very own Alexis Brown @alexisbrown, Senior Manager of Global Community at Zoom won the CMX Award for Executive Leader of a Community Team 🎊🎉🏆   Thank you for all you do to support the Zoom Community and its users! We are so proud of you 💙     To see the full list of CMX Award winners, please visit: https://cmxhub.com/meet-the-top-community-professionals-and-communities-of-2023/    

I keep getting reminders that my credit card is expiring but I've paid for a year so why would it matter if it has or is expiring if I'm paid for still at least 6-7  months?

Meu plano atual foi cancelado e minha contra transferida para o plano básico. Foi gerada uma cobrança indevida no valor de $ 637,80 cobrando todos os meses que já foram pagos anteriormente, desde o início da assinatura, em dezembron de 2020. O que devo fazer para resolver e ter minha assinatura de volta?   My current plan was canceled and my account transferred to the basic plan. An undue charge in the amount of $637.80 was generated, charging all the months that were previously paid, since the beginning of the subscription, in December 2020. What should I do to resolve this and get my subscription back?

I am uppdating my card information. I get the reply that my signature is invalid.

Olá, poderia me ajudar e informar se as licenças do Zoom abaixo possuem funcionalidade de tradução simultânea, ou se é necessária contratação adicional? - PAR1-WEB-500-FL1Y-BR BRASIL Vídeo Webinar - Vídeo Webinar 500 - Anualmente - PAR1-BIZ-BASE-NH1Y-BR BRASIL Zoom One - Business - Zoom One - Biz - Pré-pagamento de 1 ano

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Does anyone know how to allow access for a team member to gain access to a business account please

I'm trying to change my email, but I can't access my previous email, so I can't authenticate. The original account was ***********   help me

Hello:I'm want to change my log-in email address, as my previous address is no longer valid, and I therefore cannot view the request to confirm the change, as the confirmation request goes to my old email address.Can someone help?Thanks.Kerry

Good day, I would like to make some questions, I searched and it seems that there is no Korean customer center, so instead I am sending you this e-mail.   I work in a Korean university. Late fees are accruing from an account that a school teacher used to have but he unsubscribed from. When I try to log in with said account, it says that the verification code has been sent by email, but we cannot check that email address.<Questions>1. Can I pay the late fees paid in the before mentioned account  from another account?2. After paying the late fee, will there be no more charges generated from that account?3. Can I recover the unsubscribed account?

I received this message and it pops up each time I log in. Naturally I have gone into my recordings lists and deleted most of my recordings. Plus I have cloud recordings set to auto delete after 30 days. However, I am still getting the message. It seems even deleting the recordings is not solving the problem even though that is the solution that came with the message. Full message below: "Because your account has used up all available cloud recording storage, cloud recording will be disabled on Jan 18, 2023. Click the button below to purchase additional storage space or delete some of your current files"   I have deleted all 21. Still this message is at the top message bar on my account. What am I missing?

Old email unable to access, kindly help to update to new email  address *********** never receive any confirmation for the above change on new account. 

I signed up for the 'Pro' plan and paid, but it doesn't apply.   I paid by card on October 6, 2022.   Previous ID is  [ pceduon /  @  / naver. / com ]    After payment, I changed my email address and ID to [gusfjq86 / @ / naver. / com]   I had no choice but to change it by deleting my old email address.   After the change, it has not been reflected in the rate plan until now. Please check.  

If I buy a License - can it be used for my main computer + Cell Phone + Lap Top?

How to change profile name on zoom profile ?

I paid last  Oct 15, 2022, and I use zoom. They turn off for 40 mins. I thought it was unlimited time. I am confuse 

I have discontinued the email address in which my current paid zoom account is in. The problem is, the billing is still going off and I cannot get into the account because I no longer have the password or email address.   Can anybody help me?

i have a new email address and i cannot access my old email address which was registred with zoom  what do i do?  

Hallo, ich habe eine neue Emailadresse und keinen Zugriff mehr auf meine alte. Ich kann mich nicht mehr bei zoom einloggen, da der verifizierungscode an die alte Email geandt wird. Ich bin pro Kundin. Was kann ich tun? Wie kann ich einen echten Menschen erreichen? Der Chat Robter macht mich wahnsinnig und kann mir nicht weiterhelfen. Danke

Hello, everyone   Please help me know why the recording is no longer available in icloud but to my computer only? To increase the storage why does am I charged for 10 licenses (ten license $1999.00 annually) while I am the one controlling zoom meeting? It does not make any sense. 

Hello,   Our team recently came across an odd issue when trying to have new clients sign into their Zoom accounts. We use Single-Sign-On for everyone.  Our issue is that a few users are not able to continue after entering our domain "abcdefghi.zoom.us." When the user tries to click continue, nothing happens and there is no link coming up from their browser to let the sign in go through.   Any reasons for this?    - All clients use Win 10, 11th gen Intel i7. - Our users are all on version 5.12 or 5.13.  We tried new installs for both versions (no luck) - No Networking issues are present for any other application. - The users are able to sign in online to zoom.us and use zoom that way with no issue. (but it is not ideal).   

Hi all,  We have a zoom account on which we record classes and store them in the cloud. We got a message saying we needed to upgrade as we are out of recording space and zoom will delete what is there now. However it does not tell us to upgrade to what. Can we 'buy' more recording space? We have contacted the contact centre over a week ago and do not receive a response. Zoom says they will action this on the 11th (US time??) and we are starting to panic.  PS When having to choose a subject location or topic we have no idea what to choose!  Thanks so much for your quick responses and tips on how to prevent losing all our recordings of 3 years.  Kind regards, Peter

To Whom It May Concern: I would like to know how to sign up for a free zoom account to get a zoom chat started! Karen Brandwein