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I have a personal account that I can't login to, because it's "disabled." I am supposed to contact my admin, but I am my admin. Password reset didn't help. I was able to reset, but not login with the new password (still disabled). TIA for any help, Mark

Anyone got any ideas how I can access my PRO account?When I try to login it says a passcode has been sent to my email address. It never arrives, we host our own mail server, there's nothing in the logs showing zoom is even trying to email the passcode. Without being able to login I cannot use my account. I have reached out to Accounts/Billing at Zoom, heard nothing. And without account details I cannot contact support either.

If i purchase the 30 GB of recording storage for $10 per month, does it make it 35 GB with the 5 GB provided per license?

I contacted Zoom this morning saying I wished to cancel my subscription.  The steps suggested byZoomthat 

Dear team,Kindly send on my personal mail, tax invoices of financial year 2022-23thanks and regardsVikash Kumar

No one from Zoom is responding to my ticket number from Zoom Support to solve a technical problem.  The email address (user name) is the wrong username email address and it actually does not exist.  I have paid for a 1 year Zoom subscription with this email address but it does not exist.  A mistake was made some where along the line - I do not know but it needs to be fixed.  Via the Zoom support chat the issue was found and I was given a ticket number but no one has fixed the problem and It has been over a week.  A Zoom meeting with my paid subscription has not worked for me since I purchased the product and that was July 2022.  In August 2022 I contacted Zoom to let them know it was not working  and they said it was working but it was not.  It has been over a week since I was issued a ticket number from the support team  and the problem is still not fixed.  How do I contact Zoom?????  I log in but I Log in with my basic account I

Set up a meeting for last Wednesday.  Couldn't access it.  Following screen showed  I don't have an IT team...it's me.   I don't know what to do.

I want to cancel but the site says, though I paid automatically last month, I cannot get refunded - why not? I have not used it in the last month and I want to cancel. Solution?

When I sign in, Zoom greets me as a basic user. I purchased a license and expected to get more than a basic welcome. My payment was accepted. What more do I need to do?

 hello sir           my user id is - *********** I was paid the amount two time from my debit card . date 12-05-2023 and 13-05-2023 . but my zoom account not update. my zoom id show now basic plan.please solve the issue thanks

Hello,  I am unable to change my profile picture. I keep getting the following error  Your request is blocked by security policy.(SupportId: 2966069236160034483) Thanks. 

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Please forward this email to the correct department. I live in Belleair, FL. At last month’s meeting, the commissioner discussed eliminating Zoom for town meetings and has now decided to cease using it. Belleair commissioner stated technology glitches during a meeting could be construed as violating the state’s public participation statute. Which Florida statute would that be, and how does it violate public participation? Town attorney Daigneault remarked that the Florida Attorney General had issued legal opinions on the Zoom issue. I was unable to find a legal opinion concerning Zoom. Was there a legal opinion that would mandate not using Zoom? What was the legal opinion issued by the AG that directly affected Zoom access? Commissioner Nessler, an attorney, agreed about “the possible failure of technology,” stating he’s had “difficulty communicating with people on Zoom” recently. Nessler and Commissioner Shelly each said they were in favor of eliminating Zoom access. Would eliminating

I've been a user (not host) of zoom meetings for years. Suddenly today I missed 3 webinars b/c when I clicked on the button to join, I got the message I needed to upgrade to latest zoom. All instructions I find online assume I already have zoom client desk or something like that. I don't have that and can't find it to download. Seems I have to have an account of some sort to sign and get any help. I didn't know one needed to have an account or plan to use zoom. I did download a file called zoominstallerFull.exe and later zoominstaller.exe but neither one opens or installs when I L click or R click on the name. Don't know where to go from here. Can anybody help with this?  

Good day !It was a surprise for me when I was charged again for one year subscription ending in April 2024, as I no longer use so often Zoom and also having faced frequent sound connection problem.  So I do not want Zoom th charge me again against my will when April 2024 comes.  So it means that I want to desactivate this damned automatic renewal.  I cant find a way to do it.Can someone tell me what is the procedure for making sure it does not happen ? 

I have a problem paying my bill. I've written requests to customer support since last Thursday. No one is getting back to me. Calling the US number will be expensive from here. Is there anyway to get through tosomeone?

Hola, hoy realice unos pagos y el pedido del Mayo a junio lo cobraron doble. agradezco vuestra ayuda roger

Hey guys, did anyone knows why this happened?  i've just subscribed on monthly plan and it cost $14.99 before tax, but the price on my credit card and invoice is $166 and said it for annually plan, but in my account it said my next invoice is next month Jun 12 2023, can you help me guys?

Hello!   I have a question about the article: Frequently asked questions about Ukraine VAT (Last Updated: January 10, 2023).   “Zoom is registered for VAT in Ukraine as a non-resident supplier of electronically supplied services. Zoom’s VAT registration number will be shown on the invoice it issues to you.”   “<…> if you are a legal entity that is not registered for VAT, you may still be treated as a business customer and such, Zoom is not required to charge VAT on supplies made to you. If this applies to you, please contact Billing and provide your state registration number “EDRPOU” to update your tax-exempt status. As a business customer, you will still be required to self-assess the VAT due under the “reverse-charge” mechanism.”   ”If you have provided a valid VAT registration number to Zoom or where you have confirmed your legal entity status with Zoom’s Billing team, no VAT will be charged on the supplies made to you. However, you may be required to repor

I have resubscribed for one year... then the subscript date and the due date are the same and my account is still in basic... Could any one help?

Hi  I have a separate paid account (***********) which we are unable to access because we no longer have access to the email associated with it for the OTP. We would like to update the email address to a new email for that account but we are unable to login to the account to raise a support ticket due to the OTP being sent to the old account. Can you advise how i can rectify the issue as there is no way of raising a support ticket without logging in first. Any ideas?thanks

I have an annual contract, but I am unable to sign it and am being billed for the next year.I would like to know if there is a way to cancel and have it returned.

"Linked Accounts E-mail służbowy" (that means Business E-mail) - where/how:1. can I see details2. editmentioned business e-mail in settings?So far I can see my personal e-mail using for login, but business is not displayed in settings. Please, find attached screen.

Hi all When I log in to my account, I cannot click on anything : ie meetings - schedule a meeting ect. There is a large Magnifying glass and search box in the middle of the screen which I have never seen before. Please help if you can.

Greetings to all - I hope you can help me with my issue - I am enrolled in an online class - once a week for two hours. The course ends in January, and I will probably continue in the spring of next year - that said, what is the best plan for me to select? I have a refurbished PC and everything needs to be airbrushed. 🙂 - so I would like to do things properly - thank you in advance for what any advice, suggestions, or ideas you can dispense.  Warmest regards - Jonathan.