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blogterman
Newcomer
June 8, 2023
Question

Recovering Cloud Recordings

  • June 8, 2023
  • 1 reply
  • 1 view

Hi - so I unfortunately forgot to download a couple of videos I previously had stored on my cloud while I had a paid plan that expired while I was away on vacation. I forgot to download them to my computer before the licensed account expired. My account has now changed to a basic account and there is no support provided from Zoom. My question is:

 

If I buy a paid subscription again, is it possible to recover the previously saved videos?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
June 9, 2023

Welcome to the Zoom Community, @blogterman.

 

I don't know the actual answer to your question... but a lot would depend on how long you were gone and how long the account was inactive.  My personal advice would be to just sign up for just a month and see if it's there. 

 

For example, if your account was inactive for less than 7 days, even if Zoom considered your Cloud recordings "in the trash", they are probably not deleted yet, and acquiring a license and looking in the trash might get you to your recordings. 

 

If it was longer than 30 days, I'd say you have little chance of finding your recordings.  Between 7 and 30 days... a lot depends on whether Zoom considered your "abandoned" recordings as being in the trash immediately, or if it waited 30 days before putting them in that state.  I'm not a Zoom employee, so I don't know for sure... but your best bet is to pay for a 1-month License and see what's there.

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