Community Resources

Yesterday was the day of my payment. And zoom debited money from my account twice with 5 hours difference. The same account. In Zoom I see only one  bill but on my bank account two payments. What happened? And how can I return one payment?

Hi! I'm trying to reset my password. When I click "forgot password," I am redirected to the sign in page and told to sign in using my google account, giving me no option to actually reset my zoom password. Somehow I got logged out of my zoom account on my app and am now only able to access my account via the zoom website which obviously isn't conducive to continuing with my scheduled meetings. Please help! Thanks in advance.

What payment method is available to someone in Nigeria other than credit card?

I paused my account, but received no notification prior to the resumption of credit card billing. Immediately on notfication of a payment being charged I cancelled my plan and it was immediately changed to Free plan, but no credit was issued to my credit card.

Dear Sir/Ma,I cant sub for one month using my debit card from Nigeria. This is the message that is displaying "We are unable to process this payment due to an unknown issue with the card. Please try a different card or a different payment method. If the issue persists, please contact your bank." I have tried two card and i need to host an important meeting tomorrow.   will be glad if you respond to me as soon as possible.   Best regards

HOW TO DISABLE SUBSCRIBTION USING MY CREDIT CARD, I DONT KNOW WHO'S ACCOUNT

El día 18 de Julio compré sala zoom de 100 personas por $14,99 y me programaron la persona que me configuro un sesión para las 6:30PM de Ecuador no pude conectarme porque me sale como básico no sé si hubo error al ingresar la información 

Hello there,My account which I bought one year plan for in January was downgraded to basic without my consent. I have tried several options but despite charging me $161 for a one year plan in January, I was downgraded to Basic on June 15 with no communication whatsoever. Under invoicing, I see a credit balance of $98 but this is nowhere to be found. Not refunded to the card where funds came from and if i try the subscribe option again, it asks me to make payment afresh. How do I resolve this urgently please?

The image below is our invoice. We used to have 11 separate Zoom IDs, but we recently consolidated them into one ID based on the specific date. However, we noticed that there is an additional invoice payment. We are curious about the reason for this charge.Please note that the translation may not be a literal representation of the original Korean text, but it conveys the general meaning and context of the message. If you need further assistance or clarification, please let me know!  

On 23rd June I signed up for zoom pro and on 26th June the money came out of my account. On 23rd June, I set up two meetings for tomorrow and sent the links out, but when I came to log in today it said the account hadn't been used before. I need to log in to the account with my Pro linked to it that I set up the meetings in urgently for work.  I had an old zoom pro account linked to a different email, but that one is on Basic with no meetings upcoming either so it's not a case of wrong email address. 

I am downgrading my licenses. Moving from 5 to 2 licenses. I only have 2 assigned now. Keep getting email that I have too many license assigned. the other other licensed item is a room - but going into to manage this there is no option to remove the license on this. Any help is appreciated 

Last I week logged on as usual to my zoom account to a meeting I had arranged and after 40 minutes I was being asked to upgrade.  Then I noticed that my Zoom Pro had dropped to basic and all my billing history had disappeared.  I paid my annual account fee for Standard Pro Annual on 31st July 2022 and so the subscription is in date.  Can someone from Zoom contact me please. 

Hello, how can i host 300 people without upgrading to business ,  

 “Unassociate and create your own account.”How can I cancel the operation?

Hi.I have canselled my pro account but zoom has charged my credit card. let me know how can i get refunded.

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hello , you just billed my C card 170 $ for no reason, my plan is free plan . what to do now 

Hey Zoom Community,I hope someone out there can hear my plea for help! I've been dealing with a major Zoom headache for the past four weeks, and it's seriously impacting my productivity. I can't seem to get in touch with anyone from Zoom support, and I'm at my wits' end.I have a paid Zoom plan, but I'm unable to use it due to some technical issues. I submitted a help ticket four days ago, but it feels like my message has vanished into the abyss. I've even tried reaching out to Zoom billing, but I've been stuck on hold for what feels like an eternity without talking to a real person.I've got important work and meetings to attend, but this Zoom trouble is throwing a wrench into everything. I'm growing more frustrated by the minute and could honestly scream!If anyone in the Zoom community has any magic tricks or helpful tips, please, pretty please, share them with me. I'm desperate for a solution and would be eternally grateful for your assistance.Thanks in advance for any help you can of

I want to pay the package of Zoom One Pro, but there is a problem, every time the Zoom site does not accept payment, and I have tried more than one Visa Card and MasterCad.. There is something wrong that I do not know.

Hola, no puedo acceder al correo que uso para iniciar sesion, y no puedo cambiar ese correo, porque envian un codigo de confirmación al que no puedo abrir.Se puede hacer algo?Gracias

Necesito saber cómo solicitar una devolución de dinero. Pagué un plan por 1 año y solo lo ocupé un mes, por ende me gustaría saber cómo contactar a call center o en qué parte de la página web solicitar ayuda.

1. I have nearly 10k contacts that are synched to my Zoom app on MacOS. 2. They are not synched to Personal Contact on the Zoom portal 3. They do not appear on my iPhone Zoom app   I want to download these contacts but there does not seem to be any means of doing so. I would like to know where the data is stored or have a utility to retrieve them.   This problem originated when I had a different email provider and synched my contacts. I discontinued that email service and did not realize that all my iPhone contacts were stored on Microsoft Outlook via that email provider. When I cancelled the service, I lost all 10k contacts. It is a miracle to find them in Zoom. I want to be able to load them into my phone and current email address book and back them up somewhere.

The OTP is being sent to an unofficial email addressHow can I change the email address for receiving OTP?

HiI have to accounts1) free account on my personal address2) paid subscription on a corporate address which I had for a contractor assignmentThe assignment is finished, so the email address will be terminated.How do I get the paid subscription transferred to my personal email address? Changing the address in the paid subscription to my personal address doesn't work: I get a message that there's already an account on that address (which is correct)Adding the private email to the paid account ain't the solution, as I wont have access to the email address associated with the paid account.looking forward to your responsergdsCharlie 

Can I use zoombasic free license for commercial purpose? What is the directionaround it?