Community Resources

RESPOND TO MY DARN EMAILS...I WENT TO UPGRADE ...YOU TOOK MY DARN MONEY,,,AND I AM STILL ON BASIC PLAN...FIX THE DARN THING!

Compre el plan anual en abril de 2023 hasta abril de 2024 y me siguen cargando mensualmente unos importes que no sé a qué corresponden. Y no puedo contactar con nadie que me explique en español. Alguien me podría ayudar?

Quiero actualizar mi cuenta, me salió el monto para actualizarla, me hicieron un cargo que no entiendo y me sigue diciendo que debo realizar el pago

I have a paid pro acct. I could not log-in because my password didn't work. I changed the password, but when I did, it created a new basic account. Now I cannot access my pro account. The email and new password is associated with the new basic account and not my paid pro account. How can I get access back to my paid pro account with my original email address?

Dear Team, Greetings of the Day! I hope this email finds you well. I am writing to seek assistance regarding the implementation of Zoom via OAuth in our mobile app. Our current requirement is to obtain a meeting ID and meeting link for users to easily join Zoom meetings. While we have made progress in implementing Zoom, we have encountered a specific challenge that we would appreciate your help with. Currently, we have followed these steps to implement Zoom in our app:1. We successfully obtained the code using the following API:https://zoom.us/oauth/authorize2. With the generated code, we were able to acquire the access token using this API:https://zoom.us/oauth/token3. After successfully generating the access token, we create the meeting link using this API:https://api.zoom.us/v2/users/me.These steps have been functioning as expected, and we are pleased with the progress. However, in our unique scenario, we have a specific requirement where we do not wish to r

Hey can anybody help me know what its the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) incase of zoom outage. This is bit urgently required to perform some impact assessments, since zoom being our secondary meet options. Thanks! 

While I have paid Once $ 188 for Yealy Subscrotition why I am being charged monthly also ?

It cannot install.  ESET blocks your install.   

I received this very strange email from someone supposedly at zoom asking for a random 10 minute catchup. It seemed like an obvious phishing email, except it comes from a zoom.us account. Does anyone have any idea what this is about?   Hi [hidden],   Very nice to meet you - I have taken over as the Chan Ning Lee account manager here at Zoom.   I think it's really important that you know exactly who to reach out if you ever need to speak with someone here in Zoom, especially considering the usage under the Chan Ning Lee domain.   Do you think it'd be worthwhile to have a 10 minute chat so you can put a face to my name and we can begin developing a working relationship?   Cheers,   Marina

I can't access my zoom acount because i lost my email address et the account want me to change my password with an email. I can't do anything I have the password and yet i can't acces my account

I subscribe a 6months promo, I already paid the first month I want to pay in advance the remaining 5 months can somebody help me how to pay

I've been trying to contact the c.d for 2 months  ( from may 2023) for telling that I will not renew my paid subscription I have not been able to do it by myself I haven't found even 1 email working I don't want to pay  from july 2023 stop billing me an give us an mail address  for communication i'm so frustrated!!!

I have bought 30GB for the last month and think that will be charged for ONE month. But you plus from the first till now, OMG. That about 363GB, Approximately 409$ :D. Is that true ?

Hi everyoneThere is a question I would like to ask.I have received my invoice.As in the picture below.But I paid a total of 5,011 NTD , which amounts to 159.9 USD.Why would I pay 2.50 USD more?What is this 2.50 USD dollars? Thank you

日本で使用しており，住所も言語も日本で設定しているのですが，課税が「連邦」となっています。連邦を変更させることは可能でしょうか？あるいは，このまま契約しても，日本の税に修正されて請求されるでしょうか。ご教示いただければ幸いです。

Hello! I need some help. What does 'Quantity' in my current plans signify and can it be changed or affect my monthly payment? If so, how and where to fix it?

Hello,I'm Katja, Finland.I am writing here out of desperation and hopelessness.I have not used Zoom's paid features since April 2023, for which I pay monthly. However, there is no function or option in my account to cancel my subscription.Since then I have repeatedly contacted support, sales, all contacts and instructions on this issue provided by your help center.BUT FOR 4 MONTHS NO ONE HAS RESPONDED TO ME AND PAYMENTS CONTINUE TO BE DEDUCTED!I even sent a fraud report because the actions of your service are no different from fraudulent in this situation.Who is responsible for canceling the subscription and refunding the illegally debited funds from my account? Please share the exact contact (not contacts from the help center pages - I have written to everyone repeatedly).Do I need to take my case to court? - please advise me.

We had a duplicate billing this morning for our subscription and there does not seem to be any way to contact anyone to correct this.  How do I get the duplicate charge reversed?

since it is impossible to reach a Zoom helpdesk, I will try it this way. I have changed my subscription from yearly to monthly payment. I did get an confirmation by mail. And still my creditcard is charged for the full yearly amount. Where can I find someone who can help me undo this?

 I currently have a congregation Zoom account that was obtained through the organization and wants to avail/convert to a zoom discounted license. Where could I get password the be able to fill out the online request form?thank you

I currently have a Pro (Named Host) account. My Rotary District has offered one of ten accounts they have for the officers. Will I be able to use this and retain all the Zoom meetings I have already scheduled.

Hello! I was charged for an annual subscription, but the tariff remained basic. And I cannot contact the support with the basic tariff. What should I do?

i cannot change the user type of my team ever since this message pops up."You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." There was no problem so far. pls let me know the solution. 

My account renews every year in October. I want to increase the number of users from today. It looks like I'll be billed from today for the annual cost for all users. Can I get any rebate on the existing subscription?

I am the owner of a Zoom Pro License for our Rotary Club. I am trying to set up additional Admin roles to allow those people to schedule and host meetings on my behalf. Do we need to purchase additional licenses?   Any help would be appreciated.