Newcomer
July 30, 2023
Question
Imposible to cancel suscripcion + no support on zoom
- July 30, 2023
- 1 reply
- 0 views
I have been contacting support for 2 weeks, over 6 people and dozens of emails.
I have been trying to cancel the LARGE MEETING for WEEKS.
No, on billing it´s not possible to cancel i get a message saying "you need to contact support"
So I contact support and they tell you to "Go to billing" or an answer such as "why you want to cancel" and never come back to you.
Then i got ONE persona saying "I cancelled your account"
And the next day I got charged by ZOOM... AGAIN!!!
And then a message saying my whole account (paid for a year in advance would be blocked) if I don´t pay...
This strategies of tyring your clients are not ok.
Anyone else has gone through this?