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A
Newcomer
aliceheyward
Newcomer
April 17, 2023
Question

upgrading

  • April 17, 2023
  • 2 replies
  • 2 views

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

 

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

    2 replies

    A
    Newcomer
    aliceheywardAuthor
    Newcomer
    April 17, 2023

    How long does this take?

     

    You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

     

    I need my account to upgrade from basic NOW

     

    Thank you

    A
    Newcomer
    aliceheywardAuthor
    Newcomer
    April 17, 2023

    I still don't understand this

    D
    Newcomer
    doulaj
    Newcomer
    August 13, 2023

    did you ever have this resolved?
    ive upgraded today any my account still says basic. I need the option to record meetings from my phone. Chat support is apparently not available to me, and I submitted a ticket and it was automatically closed with no resolution. Ugh.

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