Community Resources

I have just set up a Business Account for my team but slightly confused about which way to set it up. What’s the difference between me Consolidating Users to the parent account compared to me just Adding Users manually and giving them a licensed account? As it says on the consolidation instructions that the owner must be the last account to consolidate otherwise, they won’t be able to migrate. Does this mean if we have inactive accounts or employees on leave that won’t be accepting the invitation for a while the account owner won’t be able to sign in? Please let me know what you recommend, Thanks. 

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as till then I have access to the previous subscription which I just cancelled. Can anyone help me. I want to take this offer but want it to commence after 23rd July. @Offer

I have a user that was signed into the zoom add-in for Outlook and they accidentally signed out. Now when attempting to sign back in they get the attached error. This error is given after authenticating through Okta and Duo.There are no internet issues or firewall restrictions on the users machine.  Any input would be appreciated!

Hello,I have a Zoom Pro account and I am paying 13.99 per month.this week I have a planned meeting that Will gather more or less 500 participants, and I want to extend ponctually the number of participants from 100 to 500.My sbscription, I pay it every 24th of the month, the last paiement date was the 24th of May, normally my next paiement date will be the 24th of June, what will happend if I activate a larger meeting session now?Will I paid now at the subscription 46.50 even if My normal date will be on the 24th of June?How will my billing be calculated for this month of June since I have already paid the month of June on May 24.Thank You.

How to delete a card from payment method without adding another card or another payment method?I want to stop working with Zoom. Please, forget my card!

In attempting to delegate my admin too often I seem to have made a mistake and exceeded the number of times a license can be transferred. I didn’t realise that testing how to set this up caused this issue over a half hour period. How can I regain access to my license given I am the owner?  

お世話になります。こちら、・「Zoom Oneプロ」のライセンスを3ライセンス保持・サブスクリプション期間 月ごと・サービス有効日 2023年4月12日・ステータス アクティブでzoomを利用しております。昨日から、zoomのライセンスをユーザーに付与しようとすると、「You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.」というメッセージが表示され、ユーザーへのライセンスの付与ができない状態です。保留中のプランはありません。解決方法をご教示いただけると助かります。

Hello, We would like to confirm that the following email is legitimate and is not an elaborate attempt at phishing. If this email is legitimate, kudos to the employee/team for their foresight and customer service. We are just being cautious.  Thank you in advance. --Hi Everyone, Ben here with Zoom! I've noticed there are several separately purchased Zoom accounts with the [removed] domain. I'd like to propose consolidating these separate accounts into one parent account to optimize functionality and allow for administrative ease of use. There are many benefits of consolidating to one account. I've listed a few below:Admin Management - Manage all users and settings in one accountFull Visibility - Keep track of who in your org has a Zoom license and understand how your users are using ZoomCloud Recording - Account wide access to cloud storage and admin access to recordingsBilling - Ma

I am currently Basic and need to upgrade from now to September ending.I highlighted the Monthly subscriptions . However, it keeps asking me for Business VAT.  I am not a business organisation. Therefore I did not click on Business but it does not allow me to make a payment. what shall I do? thank you DF51

tive 2 cobranças na fatura do meu cartão, uma no valor normal e outra 10X o valor do meu plano. como solicitar o estorno?

On the 26th of July I have upgraded my account to be able to host a zoom call with more than 300 pax, on the 27th I had my masterclass where not more than 100 pax were able to join and many more sent us an email stating that Zoom isn't letting them in because of the call link was closed / full.  This error actually made me lose customers. Please I need an explanation and a solution.  Thank you!

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩 To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address. ----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support. YES --> I've checked my SPAM/Junk MailNO --> the OTP (One Time Passcode) is not being sent by Zoom.us.YES --> VPN service is NOT runningYES --> Browser cache clearYES --> Browser cookies reset Please Help!!!  

I have moved house and zoom now needs verification by sending me a passcode which is not reaching my email address.Tried emailing  them, and chat which is enough to drive you distraction.Any solutions please 

I need to get the list of attendees (name and email) downloaded via CSV for each meeting over the last several months.  I need to get the meeting name and each person that attended the meeting without going into each meeting individually.  How can this be done?? Thanks in AdvanceDan

Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."Searching for licensed user gives me 0 results.Because I can't assign license to myself, I can't contact support. Vicious circle

I tried to upgrade my account to pro and the amount of 29.89$ has been deducted from my card, unfortunately, I received MSG the transaction was declined  What should I do now?

ライセンス購入済みでユーザー追加まで行ったのですが、ライセンス済みの選択ができず付与ができません。最終的には、同じIDで同時に別の会議を行いたいです。どのような解決方法があるか教えください。

I received this email today from ZOOM requesting I change my password. Looks legit though I'm not sure based on the underlying sender name.. Screenshot with my PII removed. Can you advise? thx  

We are as small family business and last year my father. president passed away. I have managed our Zoom account with my own log in credentials and everything but now that the payment has lapsed. It wasn't until I tried upgrading that I realized it was all in his name and now I'm told I don't have those permissions.  I know I can start a new account, but is there any reason to want to keep the old account going, but switch the primary account holder? Records of meetings, notes etc. Can anyone provide clarity or direction here? I don't have live chat because we are moved to Free Basic, and I cannot update because I don't have permission. Many thanks! 

Good morning everyone 🌞 This is my 1st time here. I'd like to introduce myself as Jenn. So glad to be here. Any tips or advice would be greatly appreciated 🙏

I was using Pro account however in January the subscription ended and my account was downgraded to Basic. When I realized it, and went to Billing section , I  renewed the pro subscription pack yesterday. Still account is showing as Basic. I have received the invoice and payment confirmation in my mailbox, however the same is not reflecting in the 'Invoice history' section of zoom.Chat option with live agent is also disabled as account status is Basic. How do i get it sorted?

unsure as to why its asking for a pin code on 'Sky Live Zoom app' as I have not issued it with one.

Does anyone know how I can contact Zoom? I’ve been billed twice and can’t seem to get through. The Chatbot doesn’t help and I can’t ‘send a ticket’. What should I do? I’m in UK. Thanks. 

In my profile I get message "Your account has an outstanding balance of €17.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings.",but in "Billing" page "Invoice History" I have "Your account has no outstanding invoices at this time."Can you help me?

I received a text message asking me for my Zoom email.  I did not have any Zoom account, but I quickly downloaded Zoom, giving me a Zoom Personal Meeing ID and a Zoom Host Key.  I then received an email from the person with a meeting link.  When I clicked I get this message:  Sorry, your friend invitation confirmation link is used. (124) I am wondering if I got fooled into giving away my Zoom account?