Community Resources

I need to register an account through my job. Galencollege. How can i do that?

Hello, I upgraded to the pro plan, already paid but my acccount is still on the basic... ¿Do you know how to solve it or how to contact the zoom support team? Thanks

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic. under current plans it says:You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********. I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

I need Zoom Pro for a one-off course I am running and therefore, will only need Zoom for a month or two. If I choose to pay monthly can I cancel Zoom Pro once I no longer need it or am I tied into a year contract paying monthly? 

Подскажите пожалуйста, есть ли смысл ждать ответ от поддержки и могут мне еще раз дать промокод со скидкой? вот текст моего обращения:Добрый день, мы год пользовались подпиской Zoom. Сегодня должна была произойти оплата и сумма скидки составляла 40 процентов(55.96 EURO). Карту которую мы привязали для оплаты ZOOM была пополнена на 130EURO. Сумма списания должна была составить 83.94+taxes. Промокод был задействован, но оплата не прошла. Могли бы вы пожалуйста вернуть промокод, мы готовы пополнить карту если необходимо больше, но мы хотим нашу полеженную скидку, тк. мы год пользуемся вашей платформой. Спасибо!

I cancel my subscription over a week ago and here it is Saturday morning when billing support is closed I received a message stating that they have successfully charged $311 to my account… That’s twice as much as should have been charged if I had not canceled my subscription because last year I also cut it down to a single subscription not a double pro plan… This is unscrupulous dishonest business practices on the part of zoom and I am seeking restitution Justice and my  money back immediately!

I've registered for a paid account, but can't see how to pay.  How does it work?

i paid my last billing: about 387 Dolarbut i was warned to pay extra 200 dolar..please check my profile..this is your last warning letter:i have put enough money to pay all my billings cost..    Senai Demirci,As a courtesy, we would like to inform you that your recent invoice INV196005932 has an outstanding balance of 188.68 USD and is now 30 days past its due date of 04/03/2023, leaving a total account balance of 200.48 USD as of 05/03/2023. Please click the below button to update your payment method as we are unable to collect payment from your current one. To avoid an interruption to your service, please update your billing information including your current billing address please inform me soon..

I currently have a Zoom One Pro subscription. There are other licensed users who are not currently under the same plan within the organization. Would it be possible to add them under my account? How would the subscription charges work for their account? 

Hey there can someone please make it so usernames don’t have to have dashes and stuff. Because my username had at least 2 characters. Can someone please change this I don’t like having to use a dash. 

Hey there can someone please make all the features on Zoom ( the bunch of hours unlimited meetings etc.) completely free even if there’s ads before the meeting. Those are important features and a lot of people can’t afford to pay and it would make a lot of people happy if zoom was free even if there was ads before the meeting so please consider this. 

I paid for zoom pro and my account says that I am not a member and therefore cannot access support services to help.     What do I do - I have tried to call the support team, email them and even chat to the tedious bot. 

when I tried to record on my computer, I only see the option as the picture below, and cannot record, who can help me to resolve the issue, please? 

We have been holding ZOOM meeting for our payroll chapter for three years.  I had to reset my password and when I got into our account all of our meeting history, as well as our current meeting are gone.  I was going to quickly set up the meeting for today again, but ZOOM shows we only have a 40 minute restriction, which is not correct.I need to talk to a person immediately for assistance and can't seem to find that option anywhere.Any suggestions?

I've not used my free zoom account for several months and was wondering today, if the free version has gone away for all intents and purposes? (This is for private use, not a business. ) My log in still works and I'm capable of "scheduling" meetings but it won't send an email invitation to my one invitee.  For my 4th attempt I put the meeting on a shared calendar with the invitee.  The invitee clicked on the link but I was given no option to launch or start for that meeting, it only offered the option to  "Join" (which obviously wasn't possible because the meeting had not been launched).  Thanks for any info!

Hi  everybody, I will organize a Zoom meeting with Australian people: How can I set the translation from English to Italian? In the settings I can’t find this option, nor on my phone or iPad. Maybe on a PC? I have an IMac and a MacBook. Thank you

How to retrieve back my paid account? after I send forgot password my paid account become basic free account 

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account.  When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no longer access.  How do I work around this?  Very frustrating as I am paying a monthly subscription fee I cannot utilize. I have gotten stonewalled at every attempt to contact support in every way.  Please help!!

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager?  What on earth should I do? I have contacted billing and account management and who ever for dozen of times. Get no answer. Still the invoices keep on coming...

I have paid whole amount 21,590.46 rupees on 4th august 2023 but till date today 9th august 2023 I can't access my zoom account. Help me on my account and amount. Kindly revert on my mail *********** and I have also attached my payment screenshot.

Hey all new here, I just added an Admin (role) and she can't see the recordings I went in and checked and its marked that she should be able to but when she goes to recordings its empty 

I have been contacting support for 2 weeks, over 6 people and dozens of emails. I have been trying to cancel the LARGE MEETING for WEEKS. No, on billing it´s not possible to cancel i get a message saying  "you need to contact support"So I contact support and they tell you to "Go to billing" or an answer such as "why you want to cancel" and never come back to you. Then i got ONE persona saying "I cancelled your account"And the next day I got charged by ZOOM... AGAIN!!! And then a message saying my whole account (paid for a year in advance would be blocked) if I don´t pay...  This strategies of tyring your clients are not ok. Anyone else has gone through this?

Hello, I upgraded my Zoom account. I got an E-Mail that my payment is in progress. 20 minutes later I got another E-Mail, that the payment is rejected from Zoom.In my bank account I saw that the amount was charged but my Zoom account does not upgraded.I thought, that the payment will be paid back from Zoom so I payed again with Paypal to get the upgrade.How can I solve the double payment?Is a possibility to contact someone from Zoom? Best regards from BerlinThank you!Dennis 

Yeah this will be pulled immediately by Zoom...   I don't use Zoom.. (I don't even know who they are!)But they got a hold of my credit card and are charging me $354...  ??   For what!?   I called my credit card company and they say...   Yeah... Zoom!    You are getting royally screwed!    Nope can't stop the transaction!   I tried calling Zoom, and I get the vaguest dumbest customer support represtantive..   I ask "What am I being billed $354 for?"  She can't answer.. I have no invoice no purchase order of that size?!?    "Sir!  I can't help you..."    I mean what is my involuntary $354 going for??  There's no order or nothing!  Just identity theft by Zoom..  (I can't explain it as plain as day!)    Don't buy from Zoom.  You'll be sorry!  I'm down to my last credit card that hasn't been compromised. (Oops.. it's been compromised!  Se

I have sent to your responder email about cancellation because the amount your charge not equal like the plan renewal after that I did cancellation before invoice coming to us. My question is why you still processed the payments? the person name is Rom thanksBest RegardsTeuku