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Newcomer
August 24, 2023
Question

basic package

  • August 24, 2023
  • 1 reply
  • 1 view

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

1 reply

CarlaA
Community Manager
Community Manager
August 24, 2023

Hi @LisaUnger thank you for posting for the first time and welcome to the Zoom Community!

 

I totally get how frustrating it can be when you're seeing something unexpected with your Zoom account. To get this sorted, please follow the steps in this article: 

Troubleshooting paid account still showing as basic

 

I hope this helps!

Carla,
Zoom Community Team