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license issue

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Hello,

Two licenses bought, one user with license, can't assign second license to anyone.

Does anyone else have this problem today?

Regards

Admin

rn-zmAnswer

Community Manager

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.

bayerAuthor

Explorer

and the best thing is, that i can't even contact zoom support, because only licensed user can do this...

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rn-zmAnswer

Community Manager

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.

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bayerAuthor

Explorer

thank you

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Newcomer

We are having the same problem. Do you think it is a glitch with the system.

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Newcomer

same problem here.

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Explorer

yeah me too

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Newcomer

Hi, has anyone resolved this issue yet? Please share.

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Explorer

Yes, after 30 days my licenses were reinstated - Zoom ticketing support was beyond useless and wouldn't even tell me that much, I found it in one of the threads in this community forum

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Newcomer

What did you do to reinstate?

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Newcomer

Zoom Support has restored my license to my owner account. BUt I am not sure whether I can assign license to another user like before. Has anyone tried?

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Newcomer

BEN İKİ DEFA ÖDEME YAPMAMA RAĞMEN HALA HESABIM YÜKSELTİLMEDİ. AYRICA ABONELİK İÇİN İKİ DEFA ÖDEME ALMALARIDA KANUN DIŞI DEĞİLMİ

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Newcomer

I am with the same problem, I have two licenses, one license is addressed correctly to the user and the other one I cannot not address to the second user. I simply cannot use it. I don´t know what to do to solve it

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Explorer

The only solution is to wait an entire month from when you tried to assign the license. Zoom is incredibly inflexible for this issue they created.

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