Billing & Account Management

Como puedo comunicarme con servicio al cliente para tener información sobre los cobros 

Hi, Im currently logging in with my Google account. Now I need to change to email/password. How can I do this change ? Thanks !

I can’t log in in the zoomapp through my IPhone, I always get the attached image but, when I go to the Firefox browser I can log in without any problem.Can you take a look please thanks 

I went to cancel my account and got a price drop, which I accepted. However, while there's a "coupon" in my account, I still have not received my money back. This feels very scammy and I want to cancel my account. However, since now it's beyond the time allowed to cancel, I've still paid full price.  This is a fraudulent activity. Please someone, cancel my account now if you're not going to honor the discount.

A zoom invitation was sent to my members for an upcoming meeting at our regular time, but I did not create that meeting.  Then my members received an e-mail saying that meeting was canceled.   I would normally send my invitations out on a Saturday for an upcoming Monday meeting.  Have I been hacked?  What must I do to check to see if I was hacked, and how do I correct the situation and secure my account? 

I've got a basic/free account and when I'm trying to join a meeting I get a message telling me I need to update before I can join and I have to contact my admin.  This is my personal computer, and I'm the admin/only/ user....I don't understand how to get past this to update my client version. Any ideas?

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I took pro package on 28th july , i paid the amount through my debit card rs 1534 . My money is debited from my account, still i didnt get invoice mail and Pro package is not activated , could you please resolve this issue

I need to know with one business account how many users can be in?

I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you. I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

Tengo dos semanas con mi cuenta individual que pago mensualmente deshabilitada y Soporte de Zoom no me contesta mis apelaciones. ¿Alguien me puede orientar que debo hacer? no me puedo comunicar con nadie.   Muchas gracias a todos por su apoyo.   Saludos

how  using teses 2 rooms as the same time 

Why we need to have a complete 1 year money in our bank account for monthly subscription?

I have a Pro account and I bought two licenses so I and another employee could host meetings.  We have two problems:  1) we don't know how she can have a separate identity from me when she hosts or schedules classes, and 2) we cannot host two separate classes (she hosts one and I host another) simultaneously.  This was the whole reason for getting two licenses and is very important.  Do I need to "link" her personal account to my organization in settings?  I need to host two separate meetings on Monday, so I'm pretty desperate to get an answer.

I have a personal zoom account. I am seeking a log of all zoom meetings I had in April 2022 for billing purposes. I have searched online and found that I should log onto zoom online and follow these links: Admin - Reports - User Activity Reports - Operation Logs - enter desired dates and your email - hit search button.  I did that and it yielded nothing. What's up? It would be really helpful to see all the zoom meetings that I hosted OR was invited to over the last month.

I have a 40% discount coupon. I tried to apply it yesterday, but my annual payment was due today. I assumed it was applied automatically, but they charged me in full. Is there a way to still apply it?Or does someone need it?Thank you!

I have tried to resolve this with both Zoom account executives and the Zoom Billing department since late May, 2023 without progress.  First, the original Zoom subscriber/admin for my volunteer organization had volunteered  to be the subscriber and to pay for the annual subscription based on monthly payments since 2020. He recently became ill and was unable to administer the subscription, due to be up for renewal in May, 2023 and asked for relief.  The organization agreed to take over but in discussions with a Zoom accounts executive, there was confusion  about how  the volunteer organization should re-subscribe for 2023-2024.  The organization was advised that the organization's daily use with multiple hosts would be best served by a 7-license subscription (multiple hosts, two factor authentication issues, prevention of Zoom bombing, etc.), despite an already excellent product use and service with the existing one-license account, paying $192

I've signed into the website and navigated around my account. I've checked the plan I am on but can't find my renewal date. I've surfed around, and gone to my billing email. It shows a headphone icon and invites me to reach out and Zoom will help. Click that and go to a page of options to make contact. None provide a direct number to call. I find the phone number and call. After a few selections it springs on my to provide my account number. I end the call and find my account number and call back, and enter it. Then it springs on me it wants my zip code. Complete barrier to entry. CRM. Customer rejection management. How, in the UK, would I have a zip code? What am I meant to enter here? UK Post codes are usually 2 letters, number, gap number, letter letter. This is an IMPOSSIBLE demand. Total barrier. So I call through sales and by this point I am fuming. I am cancelling as I do NOT give money or support companies that are not accessible, inclusive and user-friendly

My organisation has active Zoom One Pro and Zoom Webinar accounts, which are active and paid up.   However, the account type has been downgraded to Basic, and an upcoming webinar with over 250 participants has disappeared.  I am getting no response to emails and I have been on hold to speak with the accounts department via the cited number for 1 hour and 27 minutes so far. How do I get someone to respond?

I don’t have a smart phone, only a basic mobile phone for use with SMS.When I went to logon I was unable to scan the code and when I indicated so I was given a code to enter on an app.Since I can’t download the app on my phone, how do I set up a 2FA using the SMS on my mobile phone.I have tried the”How to reset 2FA for a user”, but when I open “Users Management” then “Users” there is no “Email/Name ID”, “Sing In”, “ Two-Factor Authentication” or “Reset” to click on.Regards,TonyVision   

Доброго дня. Хотів звернутись на рахунок вашого логотипу компанії Zoom. В даному логотипі є російська пропаганда війни проти України. Прошу змінити даний логотип! Наприклад без скорочення повним словом. Дякую за розуміння.  

on Monday 24 I paid for the service for one more year, but this time it doesn't activate. I wanted to contact them directly to show the payment and everything but there is no infocan anyone help me?Thank you and best regardsHugo Salvador

My Billing Management shows I have Zoom One Pro but when I try to book a meeting the page says I have a 40 min. limit. How do I book a meeting for more than 40 mins? TIA!  Karin

So I'm trying to keep my account signed in so that I don't have to sign in every time, but when I tried to actually sign in without pressing the Sign in with Google button, I realized none of my potential passwords worked. I then went to my account settings to attempt to change my password, and there wasn't even an option. I am very confused and I don't know how to fix this. My account basically has no password. Does anyone know how to fix this?

We have a business account with 10 subs. Also is it possible to turn on 720p for only one sub account (ie, the one on which we have Webinar?) Thank  you!