Billing & Account Management

Hi.I have canselled my pro account but zoom has charged my credit card. let me know how can i get refunded.

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hello , you just billed my C card 170 $ for no reason, my plan is free plan . what to do now 

Hey Zoom Community,I hope someone out there can hear my plea for help! I've been dealing with a major Zoom headache for the past four weeks, and it's seriously impacting my productivity. I can't seem to get in touch with anyone from Zoom support, and I'm at my wits' end.I have a paid Zoom plan, but I'm unable to use it due to some technical issues. I submitted a help ticket four days ago, but it feels like my message has vanished into the abyss. I've even tried reaching out to Zoom billing, but I've been stuck on hold for what feels like an eternity without talking to a real person.I've got important work and meetings to attend, but this Zoom trouble is throwing a wrench into everything. I'm growing more frustrated by the minute and could honestly scream!If anyone in the Zoom community has any magic tricks or helpful tips, please, pretty please, share them with me. I'm desperate for a solution and would be eternally grateful for your assistanc

I want to pay the package of Zoom One Pro, but there is a problem, every time the Zoom site does not accept payment, and I have tried more than one Visa Card and MasterCad.. There is something wrong that I do not know.

Hola, no puedo acceder al correo que uso para iniciar sesion, y no puedo cambiar ese correo, porque envian un codigo de confirmación al que no puedo abrir.Se puede hacer algo?Gracias

Necesito saber cómo solicitar una devolución de dinero. Pagué un plan por 1 año y solo lo ocupé un mes, por ende me gustaría saber cómo contactar a call center o en qué parte de la página web solicitar ayuda.

1. I have nearly 10k contacts that are synched to my Zoom app on MacOS. 2. They are not synched to Personal Contact on the Zoom portal 3. They do not appear on my iPhone Zoom app   I want to download these contacts but there does not seem to be any means of doing so. I would like to know where the data is stored or have a utility to retrieve them.   This problem originated when I had a different email provider and synched my contacts. I discontinued that email service and did not realize that all my iPhone contacts were stored on Microsoft Outlook via that email provider. When I cancelled the service, I lost all 10k contacts. It is a miracle to find them in Zoom. I want to be able to load them into my phone and current email address book and back them up somewhere.

The OTP is being sent to an unofficial email addressHow can I change the email address for receiving OTP?

HiI have to accounts1) free account on my personal address2) paid subscription on a corporate address which I had for a contractor assignmentThe assignment is finished, so the email address will be terminated.How do I get the paid subscription transferred to my personal email address? Changing the address in the paid subscription to my personal address doesn't work: I get a message that there's already an account on that address (which is correct)Adding the private email to the paid account ain't the solution, as I wont have access to the email address associated with the paid account.looking forward to your responsergdsCharlie 

Can I use zoombasic free license for commercial purpose? What is the directionaround it?

Hi, I have an annual sub until 24 June 2024, but today I would like to cancel the sub since the company will only need to use it until this Dec.The problem is, I got some kind of message that kinda confuses me.It says: "By canceling your paid subscription, you will lose access to your cloud recordings." Is it means that I will lose access today as I canceled or it only will happen after 24 June 2024?

hace 3 días me llego un correo con el detalle del pago de un servicio que no he contratado. El año pasado tuve un plan full pero lo cancelé y no volví a contratar ningún servicio de Zoom. Por lo que, EXIJO LA DEVOLUCION DEL DINERO DESCONTADO DESDE MI TARJETA DE CRÉDITO Y LA CANCELACIÓN DE ESTA NUEVA SUSCRIPCIÓN. 

現在、月払い、アメリカドル払いです。年払い、日本円払いに変更希望。まず年払いの変更はできました。日本円払いに変更ができませんでした。（当日処理不可の案内あり）どのように変更手続きをすればよろしいでしょうか？

I need to change the Account Name and Owner Name. Does that affect my already scheduled zoom links?

Trying to change email login, but I cannot access my old email account to verify the process. It says to contact Zoom Support. But I cannot find help through these options. I would like to speak to a live representative. 

Hello community, Was wondering if anyone can point me to a specific department or person in Zoom that can help me with unused account terms negotiations.  I have been told twice they aren't able to adjust terms but I am hoping there could be someone that helps settle and close issues.  Any leads, ideas would be appreciated.  Thank you.

Hi all, tomorrow is the last day of validity for my fare and discount coupon. I would like to pay for next year, but there is no invoice in my personal account. How can I pay for next year? 

I have my id and password but it is in google and when I type it in the zoom app to login it shows wrong now how should I login?

hello'i paid 149$ for pro. and it steel cut me meetings/what should i do?

Hi all, I tried to export the details report and found that it only shows the participants who only attended Zoom. Is there any way or option to add a report that automatically shows all registered participants even if they didn't attend Zoom? Thank you in advance for your kind support!

I have a Zoom pro account that allows me 100 people to join.  I need to be able to let an employee take over a client meeting, so that I can leave and start a new meeting, without kicking them off when I start the new meeting. What type of account will allow me to do this?

How to change accountadress on receipt?On my receipt is the adress i lived 2 years ago. In my account i can nowhere find a place to change it.Who can help me out?thx, inge

Hello! can't get why I can't add another user while I have annual licensed profile. It keeps saying me, that the second user will have basic opportunities. Could you give a hand?

Hello dear Zoom Community, I have received mails from Zoom asking me to renew my Pro account, which is strange because I assumed that the account would be renewed automatically. Also, the mail claims that if I don't renew my current subscription, my annual subscription will be converted to a monthly subscription. Do I actually have to actively renew my account? I find this quite ridiculous. Thanks in advance!