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K
Newcomer
koltov
Newcomer
July 24, 2023
Question

Zoom needs update but tells me to contact my admin

  • July 24, 2023
  • 1 reply
  • 1 view

I've got a basic/free account and when I'm trying to join a meeting I get a message telling me I need to update before I can join and I have to contact my admin.  This is my personal computer, and I'm the admin/only/ user....I don't understand how to get past this to update my client version.

 

Any ideas?

1 reply

R
Community Manager
rn-zm
Community Manager
July 31, 2023

Hi @koltov welcome to the community! First, may I ask, did you install the MSI version of the Zoom client from https://zoom.us/download? 

 

For example:

 

 

If you did, suggest uninstalling and reinstalling the Zoom desktop client not from 'download for IT Admin'.

 

If you didn't, let me know and we can further troubleshoot! 🙂

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