Billing & Account Management

Hi even after paying pending invoice, account showing basic. Any further action needed ? 

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I am in logged in my zoom account with google. I am logged in my zoom desktop app and when I open it, click on my icon and click on "My Profile" Chrome is opened on zoom website log in page, so I have to log in again. It happens even if I was previously logged in website. Also, when I am logged into website and Chrome is open and I click "My Profile", it opens new tab with my account profile. I think cookie files are getting cleared every time, but maybe someone know what this problem can be related to? Zoom Version: 5.12.9 (10650)Windows 11 21H2(22000.1219)

Hello, I want to subscribe to a pro-plan, but when entering my Dutch VAT number, it says invalid. It is a valid EU VAT number. How can I get a pro plan?

I have an zoom account and am trying to log onto it with a different device. Zoom is sending an authentication code. The account is under a google group email but it keeps getting bounced. IP address is fine and other emails will still go to that email. Just wondering if there is something built into zoom that is stopping a verification code is never sent to a group email or something like that. If anyone knows how to fix this or if I am just out of luck. 

I was billed for a zoom subscription on my credit card but i didn't apply for it. and the confirmation email was sent to my old email which i never use for my Zoom account.  

Hello,   We currently have 60 licenses under an educational account but would like to reduce this to 17. May I know if we will lose our cloud recordings? We were told that we will lose the cloud recordings of the 43 accounts but since the licenses and the accounts are independent of each other, I'm just a bit confused how those recordings will be tagged for deletion. 

How do I stop HST (Tax in Canada) from being charged on tickets for a Zoom Event?  

Hey guys, good morning. i want ask, how to fix account disabled. My account got disabled without reason. I was sign in my account and let it open, and i open my zoom settings on google. When i sign in on google my account on zoom aplication sign out and it said that My account got disabled. I hope anyone can help me, Thanks

During the Corona pandemic we used Zoom very regularly and with pleasure. That's why I had upgraded my account to Pro, so I wouldn't have the 40 minute limit anymore. Since the situation has calmed down, months have passed in which we have no longer used Zoom. I have kept the payments for the Pro account running. After we wanted to use Zoom again, I noticed that my account is marked with a Basic license and the 40 minute limit is active. What do I have to do to get the additional services I pay for?  

I don't use Zoom for all 12 months. I am a month to month subscriber who has an account that stores the recordings. Is there a way to PAUSE the membership vs cancel still keeping the recordings for when I return?

Hi, please help. I have two Pro active accounts, but I cannot share or assign the other account to another user, it says I don't have available license even though I am using only 1 account. Before, I can freely add and remove users to my accounts until today.             

Hello, I participate in a regular Zoom meeting hosted by a friend.  My friend pays for the account, but she wishes to discontinue the meeting.  I would like to continue the meeting and assume payment for the account.  Is there a way for my friend to transfer "ownership" of the account and payment for it to me, so that we don't have to disconnect the meeting and start over with a new link?  A number of other people are dependent on this meeting and I would like to find the least disruptive way possible toward this transition.

Hello, I would like to ask if the email alerts regarding cloud recording capacity can be delivered also to Admin Roles. If not, can you please advise if I can add more users as Account Owners, so they can monitor also the email alerts?

NOT ABLE TO PAY THROUGH CREDIT CARD AND SAYS SOME ISSUE OF MANDATE

Why is my meeting ending after 40 minutes and there’s only me (host) and 1 participant? I thought it would end if there’s more than 2 participants.

I have the Pro Plan that is billed yearly. It shows the amount due as $149 but my invoice says $172 and i cant seem to find out why or how to change it. Why is the price different?

I paid for the upgrade to pro and the deduct the amount 3 times!!!! why? i need any one to contact t me urgent

Dear Manager, I applied for a Zoom Premium account this year. The school where I am currently working has paid for it. I am writing this message to avoid auto-renewal. I won’t be able to pay with the same credit card next year because I'm working at a different school. In addition, permission from the school principal is required to use the Zoom Premium account. Therefore, please take measures to prevent automatic card payment. My ID is ***********. After handling the issue, please message me. Thank you.

Frustrating -- trying to reactivate my Pro account using a link - it brings a coupon code for 40% off Zoom Pro.  At checkout, it says coupon code isn't compatible with billing cycle but I cannot fix it.  Cannot access support because I have the free plan now, but trying to upgrade!!   Coupon Code. MISSYOUBF22ANN

Hello When I try to connect on zoom with an other computer, it is said that I need a code but I don't receive any mail on my email?  I have checked the spams. An idea? Thanks Karine

So last year I paid $1,400 for a webinar 500 attendee package.   During the year I received a 'free upgrade' to 1000 attendees.  I don't need it, but fine.   When I auto-renewed I noticed it renewed for $1,400 for 1000 attendees.  Then I looked at the current price list, and I see that zoom has dropped the price of the 500 attendee webinar package from $1,400 to $690.   So now, I'm one day into a new contract period (but haven't actually paid yet, because the auto-renewal credit card changed).  Typically I find Zoom to be a great product, but it seems they have little interest in talking with customers.  Should I try to email support/sales and ask them to downgrade me to 500 attendee plan and save me $710?  Or will they just say "sorry, you're already renewed, we can't downgrade you until next year."  It would be hassle to actually cancel my account and create a new one, since we have webinar temp

As the Chairman, I took the subscription out on behalf of the charity LARS (Loud Applause Rising Stars), a voluntary organisation which supports young up and coming singers.  It came as a shock to us when an  automatic renewal of £143.88 was taken out on the 20th November 2022.  Basically, the charity does not have funds to pay this amount.  We were waiting for a reminder but on reading he small print it would not be sent out and it solely relied on us to remember the date.  Could you please consider reimbursing the subscription we have just paid .  If this is not possible it leaves us with a big dilemma of who to pay.  Also can you please confirm how long we out the subscription for initially.  Regards  Cerith Owens    

Hello, I would like to buy Zoom Pro, but I need to update my payment method. I want to update my Paypal account, but it only lets me change to a credit card, which I don't have. How can I change the Paypal account? Thank you very much!  

Does anybody know how much the taxes increases the annual signature? Brazil price. thanks w.