Account Billing Issue

Forum|Forum|3 years ago
December 29, 2022
1 reply
0 views

Hello Zoom support,

i have been facing issues with my account {121105382} as it gets frequently disconnected every 40 minutes even after having a subscription.

So i request you check with the billing history because i have paid extra money.

for your reference i have attached the required file.

Please fix this issue asap. As this is critical to us.

Looking Forward for your reply.

Thank you. Regards

Billing & Invoices

E

Eliot

Community Super Champion | Partner

hi saji123,

your user type is probably still Basic. since you purchased a paid license, you will have one paid license available to assign to a user. you need to edit the user's type from Basic to Licensed. please see the support article below:

Managing users – Zoom Support

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