Credit Transfer Successful - where is this shown in my account?

Forum|Forum|3 years ago
December 20, 2022
1 reply
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Recently, I received this Zoom email - an (invitee) "recently requested to transfer the credit for the remaining time on their subscription to account XXX (invitor). This credit, $798.05, can be used towards future invoices on the invitor’s account, XXX. "

This was expected, but I don't see anywhere (e.g. under billing) in my owner account (online) that this is reflected, and I am concerned that I would need to have this show this email in a year's time ... and that the process wouldn't be seamless.

am I missing something?

Billing & Invoices

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @simon_at_pan. Sorry for the delay in answering your post.

Normally we don't handle billing questions here in the Zoom Community... but I'd suggest that you continue to monitor the account billing and invoicing for the next month or two to ensure that the credit is being applied properly.

If you have any further billing related questions, submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032