Webinars

I have a unique situation. We are a funeral home and sometimes record the services for families who can not join in person. We have one recording, where there is no sound, and we dont know what happend that day. We have no issues any other time. Is there a way to get the sound back from the video or audio file. We feel so bad and want to do right by the family. 

We hosted a webinar yesterday, and the VTT file is available in our recording files; however, the VTT file starts at minute 36 of the video. The webinar was not paused or stopped at all during the recording. How can I access my full VTT recording file? 

I have a hybrid event coming up next week. I'm bringing my Macbook Pro.  I can't find instructions on how to:Present a PowerPoint slide show on the in-room screen while also...Presenting the PowerPoint slide show in the Zoom webinarControl the Q&As and other webinar configurations without that showing on the in-room projected imageMaybe I should have the slides projected from a different computer and just run the same deck from my laptop with a webcam pointed at the speakers? Any advice would be helpful. Thanks!

Hello, We changed a meeting to a webinar and did not want people to have to re-register themselves. So we imported names and emails to the webinar and zoom was to send the email with the updated webinar link to each registrant. However, we are receiving so many emails from people stating that they did not receive the webinar link. Can anyone please advise if there is a solution for this or something we can tell people to check? Apparently nothing shows up in spam/junk folders for them either.Thanks

I try to add my webinar to my calendar and I get this "System error 403" message.  I have the calendar integration for mail set to read and write so I don;t know wy this is happening, can anyone help?

Hello Everyone, I need to speak to someone who can verify that I was on a zoom call back on April 6th. The zoom chat box is telling me that I don't have the right account to speak to someone about my issue. I upgraded my account and I still do not have access to technical support. Please let me know how I can get in contact with them. It is imperative that I speak to someone. Thank you

Is the scheduled Work Transformation Summit APAC free for all to attend?

Hi!I have 3 published webinars. During publishing they all were in BST time zones. I need to change all of them to UTC time (for website integration purposes) but do not seem to find a way to do that. Can anyone suggest?

Hello, I've added all my speakers on my webinar registration page, but not in the order that I wanted to show, is it possible to change the order without deleting the speakers that I want to move? 

Today during a webinar zoom crashed twice while sharing my screen and showing some videos. This has never happened before o nthe same machine since I upgraded. Any idea on how to prevent this from happening?Thank you.

I am organising a ZOOM Webinar next week and I need to add a custom language for the interpretation, which is missing from the default listed languages.I went to "Account Management" > "Account Settings" > "In Meeting (Advanced)" and turned on "Language Interpretation". I then added a custom language, but when I went back to the Webinar, the custom language does not appear. I tried preparing a ZOOM meeting just to check if the change was reflected there, but the custom language is still not appearing.Can someone please help me with information on how to do this?

I am trying to broadcast a webinar or meeting to a facebook group Live session - so we can have both screen share and my picture..  They have disabled third party app integrations but still take RTMP connection which I set up.  I tried through the livestreaming app and also set up the RTMP on a scheduled webinar.   I am getting this error both ways, any advice?  I have already restarted and reset the connections several times - error failed to connect to zoom services.  Please refresh the app. Logging out of all streaming platforms and adding these again may solve the problem. If the error persists, contact support.

I have tried to add an alternative host to the upcoming webinar, but I couldn't able to add it shows error like "Unable to assign this user as an alternative host at this time"

Good Day,  I hope this message finds you enjoying your week.  Although, I am using a basic zoom account, a friend has either a zoom pro or business account. They are hosting a gathering in person and on-line. I need to understand the features of what a zoom pro or business account can do as well as what technology they will need, so I can assist with the set up. I tried speaking with someone in sales support and they essentially said because I have a basic account they could not provide me with any assistance or transfer me to technical support. Could someone kindly advise what I would need to do to set up a gathering for both in-person and online (max 150-200 people) ? I am only using an phone camera with a tripod and will only be showing the speakers at the event. For privacy purposes, I would like to be able to block the attendees ability to record the event, and have the attendees online have their speaker volume

I recently did a webinar and recorded it through zoom. I then downloaded the MP4 file and uploaded it to my website. When the file was uploaded it is showing a thumbnail in the middle of the presentation. I cannot figure out how to get the thumbnail to represent the first slide in the presentation. In chatting with zoom support, they told me that it is not possible and that zoom selects a random slide from your presentation to display as the thumbnail. I have a hard time believing this is true. Thanks for any advice anyone can provide.

I am trying to add someone to a Zoom Webinar as a co-host. The webinar has already been set up and participants are signed up so I am editing the event. I cannot figure out why it won't allow me to add another co-host. Do they need to be added onto my account in some way? I would appreciate any sort of insights!

Why did they disable live stream to a FB group?    Super frustrating, since we have been using this feature, paying for it for over 3 years!!

I am unable to get my zoom webinar to stream to my Facebook business page. I am only offered my personal page as an option. I was able to do it without a problem last year but it no longer works. To forestall already tried suggestions:1) I am an administrator on the page so have level permission.2) I have followed all of the steps in this guide: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars3) I have cleared the cache and cookies for both zoom and FB.4) I have a Pro account5) It has worked previously. I am attempting the custom streaming workaround suggested here: https://support.zoom.u

Almost everytime I try to edit a Zoom Event email, I get an error. Either a "Scheduling Error" or some other error. To fix this I have to "Reset" the email, but sometimes that doesnt even work.. I have a lot of email experience, but I've never seen an editor more buggy/finicky. Pulling my hair out. I can't be alone.

A webinar shows 21 registrants. I upload a 22nd from a CSV, but receive an "existing registrant ignored" message. Yet when I check all 3 pages of registrants, they do not appear anywhere on the list and the count remains 21. Has anyone else experienced this? Are they actually registered even though they do not appear on the list? When I upload a CSV of all 22 registrants to a new webinar, all 22 appear. So it is not that this user is banned by Zoom or the like.

Hello, We use the Webinar 1000 people package, with the webinars regularly attracting approx 600-700 live viewers. What would happen if more than 1000 people tried to register for a Webinar? Would Zoom allow them to even register? And, if so, would people then be allowed to log onto the webinar on a first-come-first-served basis with the rest unallowed to watch?Essentially, we are trying to gauge when we should increase our webinar package but are unsure how many people are registering for the webinars, versus actually attending.Many thanks!

As of 4/15, the release notes said that"Hosts can access detailed analytics reports for Video On Demand (VOD) channels. For authenticated viewers where an email address is collected, the report will show unique viewers by month and attach associated content views and engagement. For anonymous sessions where no email address is collected, the report will show viewer sessions by day along with associated content and engagement. These analytics provide increased visibility into both identifiable and anonymous Video On Demand viewers to help hosts understand overall platform usage and engagement." The analytics tab of my Video Channel does not show the custom registration questions or anything related to Month/time period. Is this happening for anyone else? 

Hello I am hoping that someone can help me.  I need to change the registration questions for webinars - I have chosen the additional questions I want and then  saved all.  I then tested it but the new questions were not there.  When I went back to the admin section the new questions I had ticked were no longer ticked.  It's as if I cant get them to save. Has anyone else experienced this and if so did you manage to fix? Many thanksKirsty   

I was wondering if anyone has had to create email reminders that are unique for each session of a multi-day event?  the email reminders are setup for the whole event, but I want to customize the email reminders for specific sessions so that the email reminder is relevant to that specific event.

I (thought) I had set up  the follow up email after the webinar but it appears nothing has been sent.1) How do I confirm whether or not the email was sentThank you