Webinars

We have a podcast with 4 people in different locations that we have been recording on zoom but when we tried our fist "live to Youtube" the video and audio do not sinc. Any ideas how we can remedy this? Thanks in advance! 

I know the normal way to invite a Zoom Room to a webinar is to have the host use the Zoom Room's special email address. I would like to know if a host who is in our Zoom account can use the Invite Meeting Room option to invite the room to the webinar, and then the host can promote it to be a panelist.  Is this possible? 

Hi,We have recently upped our attendance for webinars from 1000 to 3000, and now the 3000 capacity apears as another hub. I can see the option to transfer an event to another hub (to 3000)- however what I need to confirm is that the registrants will transfer and still be able to access with the same invitation? We have over 1500 registered already.Thank youM

We had a Zoom Event originally scheduled for today, that we changed two days ago. We have just been advised that many of those who are registered to the event, tried to join it today, and it would seem that they were not sent a notification of the date change from Zoom, nor a new meeting request. We had over 400 people registered so this is not ideal. Any ideas why?

When spotlighting two webinar panelists the iOS app crops the view into two square views, this works well for portrait mode but the content doesn't resize when rotating into horizontal mode, you're left with two square boxes in the middle of the screen with dead space all around.  

We use English > Spanish interpretation during our weekly webinars. Occasionally, we have English speaking hearing impaired listeners that would like to use the webinar so they can hear the audio better, but in the original audio which is English. Unfortunately, the feature "listen to original audio (language interpretation off)" doesn't mute the Spanish interpreter. I know that you can mute original audio and only listen in Spanish, but is there a way to mute the translator and only hear the original audio?  Thank you. 

I sent a panelist access (as a panelist) to a practice webinar so he could start the practice session on his own. He is getting message that the webinar hasn't been started yet. I need him to be able to go in and out of the webinar to practice on his own. Is this not an option? 

Hi all, Hopefully, someone can help. I am logged in to Zoom Webinar on a Windows computer as the Co-Host. When I share my screen and use PowerPoint, the shared screen disappears, and all I see is the gallery view. It has happened randomly, but it also happens when I click into the attendee pane while I am sharing slides.  I have a very hard time getting back to seeing my slides. The attendees and panelists see my slides even though I can't. I try resharing, and sometimes it works to get back to being able to see the slides. Help.

Can multiple users on Workplace Pro access the same webinar to edit and view attendees?

I recorded a webinar, downloaded it, and then tried sharing it in a new webinar. I go to "Share Screen" >> "Advanced" >> "Video" and then select the previously downloaded video. The box "Optimize for video clip" is checked. When I select the video to share, I get the error "<<FileName>> exceeds the maximum allowed resolution of 1920x1080 px. Please try a different file". What do I do?

Currently, after someone registers for a webinar, they have to check their email for a confirmation to "add to calendar". It would be better if it was on the page right after they submit their info... instead of having to go to their email. Am I missing something? If not, how do I submit a feature request? Thanks!

We have one user (K) with the "Webinar" license in our organization. They were recently on leave, during which time we moved the "Webinar" license to a different staffer (S), who set up a couple of recurring webinars. The usual webinar host returned, and we returned the license to them.  Because we hadn't set them up as a co-host while our interim host was holding the license, the usual host could not start the webinar. And because they no longer held the webinar license, the interim host could not start the webinar. This part all makes sense.   The part that we're stuck on is this:Many had RSVPd for a Webinar on Monday that had been set up by the interim host -- we weren't able to start it because of the issue described above. We'd like to contact those people to apologize, but we don't can't access the RSVP list anywhere. With the Webinar license restored to the interim host, we can see upcoming webinars, but we cannot see previous webinars -- the "Previ

How can the webinar registration confirmation email contain a calendar invite so that it automatically goes into the registrants calendar without clicking having to click the link.  When I get meetings or Teams invites it shows up in calendars but the webinar confirm email after registering does not trigger this.  How can I fix?  Thanks!!!!!

Hi! In my webinar we have usually some presentation and after I prepare for participants questions in Poll or quiz. The participants answered the questions and we can see the right answer. But my question is: How I can choose for example 1 or 3 participants with right answer to give or send them present.  Because now I see only how many participants answered correctly. I don't see the name.  How can I choose the only one - the winner.  It is possible in zoom webinar?  Thanks. 

Hi all, I'm brainstorming ways I can implement alertness check during events that have continuing education credits associated with them. I know Zoom did away with their attention tracking but due to the accreditation body's rules we still need a way to verify attendees were actively paying attention to the webinar throughout.  I think an obvious alternative is sending out poll questions, but our lead presenter doesn't like this idea. Does anyone have other ways they track attendee participation? 

Hey all, we often produce elearning courses that generate CEU's. We've been asked to see if we can do this in Zoom, but I can't find any simple solutions for verifying attendance attention and CEU generation.Most of our elearning is hosted on Teachable which does this automatically, but I was curious how people do this in Zoom. Thanks for any advice you can give!

Hi everyone I was wondering if there is a possibility to send a certificate of attendance to all attendees of a webinar via Zoom in the follow-up e-mail?  ThanksKind regardsTitia

When I am sharing my screen during a webinar I am unable to see the webinar controls at the bottom ie:  chat, questions, attendees, etc.   I need to be able to see questions coming in to answer them.   Thanks for your help

Good day everyone. I have an issue that I added some additional question fields to the webinar registration form, but after a few days, when the attendee wanted to register, the additional question fields were not showing up.I couldn't find any solutions online, so I'm looking for your kind advice here.Thank you.

Hello, I host regular online webinars with a series of speakers and panellists. I can't work out how to ensure that some of our webinar settings feed through to the recording of the event. For example, during our live webinars, we have the speaker image of equal size next to their presentation to provide a better audience experience but when we watch the recording the speaker image is not adjacent and of equal size to the presentation, instead, it is very small and in the right-hand corner of the recording. Is there a way to ensure that the recording reflects the live event? Many thanks,Catherine

Hi all We've been using the Pro license for a few years since Covid and only make use of it for normal client review meetings and office quick team meetings.  We would like to stream our client event on 3 October (have never done this before). Don't expect more than 500 people on the steam and about 400 in person on the day.  Can someone please provide some advise on this? Which plan etc.? Best way of doing this. Clients can provide feedback on the day and ask questions, although it won't be answered live. They shouldn't be able show their video and no audio from their side. We won't have any polls.  Your assistance will be greatly appreciated.

When I download the standard report, "Event attendance details" in Zoom Events, I am seeing where people who are marked as attended have "N/A" listed for the duration spent in session. There are various attendee reports where up to 45% of the attendees are marked this way, but I cannot find an answer as to why. Any insight on why some people are simply not having their time spent tracked in the session?

During a webinar, I launched a poll and ended it. After I ended it, I clicked "share" and it would not share the results. I then tried to launch another poll and the poll would not launch. I have never had this issue before. I have launched numerous polls and shared results. Any idea what went wrong?

Hello,Why does Zoom webinar only allow a one-month span for selecting webinars from which to report? Is there any way to get around this? If you plan webinars a year's worth of webinars, you need to select webinars in a greater time span, both pre and post-webinar. It's like the system was designed for companies that produce very few webinars. That's can't be the case. Here's an image that shows that Zoom only allows customers to select from webinars within one month. 

Hello @Ray_Harwood ,Thank you so much for your previous help. I have an event with 1,500 participants, I understood that my only choice for this number of participants is zoom webinar. Can I unmute all participants in one click in zoom webinar? Because I need interaction from the attendees.So if yes, appreciate helping me out on learning how to unmute all participants at once.If no, do you advise on another option in zoom to accommodate  for 1500 participants and being able to unmute them all with one click.thank you so much in advance.