Webinars

The speaker logo is square JPG and 160 pixels x 160 pixels but does not show up on the registration page. Is there a way to rectify this? I have inserted it in the bio page under branding.

I have inserted a 160 x 160 pixels round logo against a webinar speaker's bio in branding, but it doesn't appear on the registration page. Does it absolutely need to be square? I am pretty sure I've featured round ones in the past.

Hola, tengo Zoom Pro y voy hacer un webinar ya se inscribieron más de 100 personas, quería saber si puedo contratar por un día como excepción que la sala sea más grande.Por el momento no me interesa pagar el siguiente nivel de la sala 500 personas porque ha sido algo puntual, pero me gustaría saber si por un periodo puedo hacer la sala más grande.Muchas gracias 

I have paid for my zoom account---I checked and the payment was processed---but I am unable to start a webinar. The purpose of the webinar is to practice using the controls so that I am familiar with them: https://support.zoom.us/hc/en-us/articles/206316975-Webinar-practice-session#h_f39ba5de-428f-4aed-a962-3741d6543ca6 However, when I start the process, I get the following error: Not enable webinar feature. (1,122)   I am trying to follow these steps: Sign in to the Zoom web portal.In the navigation menu, click Webinars.Click a webinar with a practice session.Click Start Practice Session. Please advise,&

We've been testing the webinar feature lately for a big event coming up. In one of our tests, we were able to invite all audience members to unmute so they could applaud for the main speaker. But during our second test run, this feature didn't work. The host clicked 'invite everyone to unmute' but no one got the pop up bubble asking them to unmute. Does anyone know what could be going on here?

Hi, I am hosting a webinar and cannot figure out how to disable the raise hand function. I thought I used to go into the participants, and I selected "Disable raised hand", but it is not there anymore.    

I have checked my settings. This feature works in meetings--But it wont allow me to check "Share sound" on videos within the webinar feature. Thanks in advance. 

One of our Zoom users has scheduled an important webinar. She added multiple alternate hosts to the webinar, but none of them received the invitation email. Resending the invitation also does not work, although Zoom gives a message indicating the invitation was sent. Invitations are not in people's individual junk mail, nor caught by our corporate spam. Checking the email system shows the messages never arrived. However, other scheduled webinars' alternate host invitations work correctly. It's just this one critical webinar having a problem.- Will an alternate host be able to start the meeting from the link that went to regular attendees, or does the alternate host invitation send a special link they need?-Any ideas what could be causing the invitations not to be sent/delivered correctly? It's  not an issue with our corporate email system.

Hi,Can anyone confirm how do I get Milliseconds in Results after conducting Polls/Quiz? The report generated only shows Seconds and it doesn't even shows results in the order of "Fastest answer First". Is there any setting by which i can have results with milliseconds in the Poll/Quiz report(s)?@Webinars "Polls" @Quiz 

Hello everyone, Our team has a re-occurring webinar set up for the rest of the week, and today, many of our registrants are stuck in registration login loops, where they are told that they are not registered when they try to enter a webinar session, and told to re-register. And the loop goes on and on. This loop is also occurring on both desktop and mobile. We've tried incognito or clearing the cache, and it still does not work. I have read that this issue was resolved in April 2023 following a bug with custom questions not being answered during registration, but we have no custom questions set up on our registration forms. Is anyone else having this issue recently or can assist an easy way to get out of this loop? We would like to have this resolved by tomorrow morning the earliest. Thank you.

Dear Zoom Support Team,I am experiencing a recurring issue with video playback during our webinars and would greatly appreciate your assistance in resolving this problem.Issue Description:In our last 5-6 webinars, we have encountered consistent video playback interruptions.The issue occurs approximately 1 hour and 20-25 minutes into a 2-hour video.The video freezes at this point, although the play button remains in the "playing" state.This problem has occurred consistently in multiple webinars.Additional Information:When reviewing the video after the webinar, it plays through the problematic section without any issues.I have investigated potential webinar settings that might cause this but have not found any relevant options.Request: Could you please provide guidance on how to resolve this issue? I would appreciate any tro

Bonjour,Ma cliente dispose de la version Zoom pro et peut donc recourir à la transcription traduite en direct de Zoom mais la qualité de traduction est insuffisante. Nous prévoyons un webinaire pour lequel peu d'anglophones sont attendus, investir dans l'intervention de traducteurs professionnels est donc exclu. Y a t-il des moyens d'améliorer la qualité de la traduction instantanée, par exemple en recourant à une IA jumelée à Zoom ou une fonctionnalité Zoom plus avancée ? Merci pour votre aide.

Hi, Is there a way how I can exclude the recurring webinar details in from my confirmation email, if so please suggest how I can remove and restrict it with only the webinar details mentioned.

Do delegates have to have a zoom account to sign in to a webinar that has the Registration function enabled?

As a host I would like to share the screen to show the presentation during a webinar. It has videos included but for some reason I cannot tick the box to share computer audio while sharing the screen. How can I do so?

How do you make attendees visible?

How do I set up a registration link for an upcoming webinar?

There are times when webinar content is confidential and we would like to prohibit AI note taking. In a meeting the AI notetaker is identified.  It does not seem to be listed as an attendee for a webinar. Is there a setting to deny access, or a way to do so manually?

Hello everyone,I’m Darshan Hiranandani, currently hosting a webinar on Zoom, and I’m looking to increase the attendee limit. I’m using Zoom Webinars for this event, but I’m unsure how to adjust the attendee capacity. Has anyone here successfully increased the attendee limit for a webinar?Any tips or advice on how to do this would be greatly appreciated!Looking forward to your insights!RegardsDarshan Hiranandani

Hello, I have a question. I currently have a plan with you that allows for 500 attendees in a webinar. If I create a registration link with that plan and then upgrade my plan to 1,000 attendees, will the registration link I created allow 1,000 attendees or only 500?

Hi, Is it possible for webinar attendees to remain anonymous? or will all participants be able to see the IDs of those present?  Thank you.

If I purchase a Zoom Webinar subscription and want to add my list (collected via HubSpot forms) to the Zoom Webinar registration, how do I do that? 

Hi Hubspot Zoomers! I am using Zoom Events with Hubspot and about to launch my first live webinar. I have used the attached user guide to integrate the two (in case you do it differently so your advice might not match how I use the system!) and I now use Hubspot forms to get everyone registered into my Zoom webinar. My question is what will happen next?! I switched off the Registration Required because I have already registered them on my form, yet when I follow the link on the automatic email it still asks for their First Name, Last Name and email address. So how does it tally up who has registered and who has attended if someone uses a different email address (we block gmail on our forms, but Zoom doesn't). Will they still have to download the Zoom app or can they just watch it in their browser? Again - if on app, what happens if their Zoom login is different to the one they have used to register?&n

Our company currently has a single Webinar license and the user assigned that license currently owns 2 upcoming webinars.The user with the license and webinar ownership is leaving the company. How can I transfer both the webinar ownerships and the license to another user? Can the departing user transfer ownership of the webinars to a non-webinar user, then I, as Owner, can transfer the webinar license to that new user? Is there a way to transfer the webinar ownership and the license, without losing the webinars and without having to purchase a second webinar license?

Zoom support is really poor. When we upgraded to a session licence, I wanted to cancel our webinar subscription because the webinar licence is already included. But the cancellation policy is absolutely user-unfriendly. You can subscribe to any upgrade online, but to cancel you have to contact support, who then doesn't respond.This sucks. Thumbs down.