Webinars

Hello! As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway.  I have tested this by attempting to join as an attendee using my personal account. When doing so, I get asked to log in to my Zoom account and then I am taken to the webinar sign up page and have to sign up again. When I do this, I get an email saying that my registration has been updated. I have received several complaints from customers who have encountered this issue and refused to sign up for a Zoom account so weren't able to attend, and some have said that even after logging in they couldn't join anyway. Note that the webinar in question is a repeating webinar, with 4 instances taking place on a specific day of the week over the course of 4 weeks—although I don

On the Zoom Sessions event page in preview mode, when I click on the register button it takes me to the "review order" page. I have two questions: Is it possible to have the registration form already on the event page, saving the attendees a click?The webinar title, the Registrant information & Registration questions all have this boring grey colour. Is it possible to re-adjust the colour to be black? 

HiOur webinar setting is set up to create an campaign and Add registrants as Campaign Members and create a lead, but this is not working as expected and we cant find the issue. Campaign is createdZoom webinar is createdzoom webinar registrants is created Do any of you have experience the same issue?

Hello,I have created a survey to get feedback from participants. A good overview is provided and I can download a CSV file.I would like to print in PDF the result overview with the graph and answers. I cannot find the way to do so. 🤔 🤔If I print the web page, not all responses chow, neither does the bar chart.Help please!Thanks.

We have scheduled a Zoom webinar and would like to make a minor change to the name of it, but when trying to do so it warns us that participants are already registered. Will changing the name of a webinar affect existing registrations?

When my attendees try to register for my webinar they keep receiving this message "This webinar is for authorized registrants only. Please enter another email address."  

Hi, recently some of our events that were set up to April changed the status of the registrants to no show but the events did not start yet. In some of the cases there was a practice by some of our reps but they did not start the event.  How can we make sure it's not changing the status before the event starts? 

Is there not a way to set up a webinar with custom recurrence?  Example, 1st Thursdays and 3rd Fridays?  

When I use the backstage in my Zoom Webinar, is the number of attendees available given by my Zoom Webinar license or my Zoom Sessions license?

Has anyone tried the new "Shared Content Only" view mode in Zoom Webinar? I was really looking forward to using this new feature and I congratulate Zoom for adding it.  It sounds like a very useful way to enable webinar hosts to force a shared screen on attendees while hiding all panelist video tiles, even for videos that are currently on.  However, I have discovered that this feature only works if attendees have upgraded to the most recent version of the Zoom client.  Which, in my opinion, makes this new feature completely useless! Why would a webinar host want to impose a specific view on only SOME of the attendees?  The whole point of the feature is to force the shared screen on ALL attendees. Until all attendees are required to upgrade to the latest version (which I think is currently 6.2.11), this feature is pointless. I can think of many uses for this feature, but now I'm just disappointed that it seems to have no practical use at all 😞

Hello All,  I'm hosting a Zoom webinar shortly, but running into difficulties. I have taken off the "practice session" and clicked on "start this webinar" button. The meeting runs with only me present, but it still appears as upcoming, even though the time has passed. Basically, I have no way to start the webinar. I cannot find the broadcast button at the top. After I click start or start this webinar button, the application boots up and it is automatically recorded. I end the session and it makes no difference. I have updated OS and Zoom to the latest.  TIA

In the calendar download is there a way to change who it says hosted by or change any of the text?

I'm posting from the POV of a webinar attendee, not as a host/planner. I am using Zoom Workplace version 6.4.0 on Mac Ventura. I swear there used to be a way for me, as an attendee, to adjust the size of the presenter's camera view while they are sharing their screen.  For example, you could have the presenter and their PowerPoint side-by-side, and drag to adjust the size of the presenter  relative to the size of their PowerPoint slide. Now all I see is the option to switch between the slide and a camera view up top that is so tiny you can barely make out the presenter's face. If you switch, then the shared PowerPoint is way too small. I realize that if you go full screen, you gain some control, but this is awkward compared to the side-by-side view, requiring multiple clicks rather than just dragging to adjust. I swear I looked through all of the view settings and can't see a way to switch to a view that makes the presentation engaging -- in oth

When the webinar host spotlights a panelist, this now reflects on all of the panelists' screens too. It didn't used to work like this. This is not a good change. Panlists do not like this. Many panelists want to see their self-view at all times so that they can remain in camera frame. If the webinar host spotlights a panelist, then all of the other panelists lose their self view. Spotlighting should only affect attendees in a webinar, not the panelists. Zoom, please tell your product team to change this behavior back to how it used to work so that spotlighting doesn't change the panelist screen.

We are moving from a different webinar provider to Zoom.  Is it possible for me to take the recordings from our earlier webinars, upload them to Zoom, and then set them up as an on-demand webinar?  

"TAXES: Enter billing address"- why is this field appearing on Zoom Webinar registration form?We've been doing paid Webinars using the PayPal integration for years. All of a sudden, Zoom inserted this field into the registration form. It's also forcing registrants to enter a Billing Address.Is there a way to remove this?As far as Taxes goes, we only operate inside the United States. So, this field just causes confusion.

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card. Suddenly, operation of the registration page has changed, and not in a good way. When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers. Has anyone else encountered this? Does anyone understand it?

The Zoom webinar reports do not seem to pull any dismissed questions. How can I find them after the webinar has ended?

How Can I Obtain Zoom Training Video Files?

We would like to skip the "session is full" popup by having any attendee who joins once the session is full to be automatically redirected to our YouTube event. Is this possible?

We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars? 

OK, wanting to export the unique access links for all webinar registrants into my CRM, so I can sms reminders about the meetings (with the sms containing the access link). Anyone done this? ANy integrations that can suck out the unique URLs?

When setting up registration for a webinar, I see where the last name field can be made optional. However, is there a way to remove the last name field entirely so that it does not even show up on the registration page?I appreciate any help you can provide.

It would be great if webinar chat was structured the same way as Meeting chat with the ability to react to a message and hyperlink text in the chat versus having to post the actual link. 

On my work computer (PC) I can login to Webinar using 2FA.  On my home computer (Mac), when I try to log into Webinar 2fA, click on the try another way, my phone number is blanked out saying not accessible on this device?