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Newcomer
Feb 14, 2025 9:34 PM UTC
Question

Error code 13218

We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars? 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    Mar 17, 2025 5:43 AM UTC

    Welcome to the Zoom Community, @damejia415.

     

    I checked a few sources, and nothing specific comes up. I did chat with a support agent briefly, and he asked what type of authentication or registration was enabled on the webinar. I’ll also try to send you a DM tomorrow to get some other details, once I get your DMs enabled. 

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    New Member
    Sep 24, 2026 7:11 PM UTC

    This happened to us for the first time with a zoom event, we had thousands signed up and SO many had this issue it completely ruined a sale night. What the hell even is it. It shouldn’t be so difficulty.

    The work around was to make sure you’re not signed in to zoom app, open the link via browser and register there and sign in through browser but it broke through the app.

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