Webinars

Hi. I recorded a webinar two weeks ago and everything was recorded perfectly. The video of the person speaking was over the slides they presented. Last week I recorded another webinar. I did not change any settings at all. But the webinar was recorded on a wider screen with black columns on the sides and the video shows in the black column not over the slide as the previous recording. Please help what happened? How can I get the video over the slide and the screen of the recording the same width? Also how do I upgrade my package to have access to someone in Zoom support I find it absolutely horrific not having access to anyone at Zoom for any support questions at all. 

There is no option to add registrants via csv. see screenshot  

When I an recording a zoom call in meetings and webinars there and sharing my screen there is always a black screen that appears/ Why is that?What does it take to not have the back screen interfere with my sharing presentation?

I'm using the Vaddio AV Bridge MatrixMix to stream different camera's in my auditorium in combination with Zoom Webinars. The video and Powerpoints all are presented perfectly on the screens and ledwall (16:9). In the Zoom meeting or Webinar, we see that the picture gets cut from the top/buttom and left and right, more like 4:3 format. What can be the cause? Any help please.

We have an event coming up and used the webinar feature last year. I am confused about the language, it says that licences are priced by view only attendee sizes 500-10,000 but we will only have 60-100 people attend. I only need the month-long, non-reoccurring feature. Can I still get this feature if we are below 500? Thanks.

     Hi, I am trying to locate my VTT  file for webinar transcription; However, when I go into my account and look at the recordings, I only see the speaker/shared speaker view and audio-only files. Additionally, I clicked on them to play and I did not see a right side-bar with the transcription as the Zoom support entry says. Can anyone help identify where these files may be or, if transcription only applies to Zoom meetings? I am currently on the paid, 500 attendee webinar plan. Images are attached to help visualize my issue.Thanks.   

Hi,I wanted to know if on Zoom Webinar it was possible to enable active video and audio for Attendees?If that's not possible, how can I make webinar users "members" instead of "Attendees" by default? Thank you for kind attention, thank you in advance! Best Regards  Francesco

I was able to download the registration report for an event this week, but when I try to download the list of registrants for a different event we are hosting next week, no data is found. The only thing that shows up is the registration report I already have from the first event. Does anyone know how to fix this? It is urgent. Many thanks

i already subscribe in 3,000 zoom webinar and would like to add more 1,000 to make it 4,000 is it possible?  

Is there a way to automatically send people who signed up to attend the webinar an email with the recording link in it? I receive a link, but I want that link to be sent to everyone who signed up (whether they attended or not).  This doesn't seem to be an option in the follow-up email functionality, which is shocking.  We have Zoom integrated with Hubspot and that native connector doesn't pull the recording link over either. Am I missing something?

HelloI created a Webinar and designated multiple alternative hosts.For example:John DoeJane DowDutch SchaefferDouglas QuaidBen Richards  If John Doe, one of the alternative hosts, starts the Webinar, what happens when Jane, Dutch, Douglas, and Ben join the Webinar? Are they put in the Attendee group, do they join as a Panelist, or do they join as a co-host? Thanks

I am producing a Paid Webinar, so each individual gets a unique login.An attendee just emailed me saying that they entered the wrong email address and do not have the Webinar Link.Is there a way to change their email address in Zoom? I looked in the Webinar under Manage Attendees and Edit and can access her record, but can not update her email address.Thanks for any help you can provide!

We are holding a webinar with a group discussion amongst our panelists. One panelist belongs to a company that prohibits the use of Zoom on computers, so he will only be able to dial in on phone. I would like to display a profile picture for him in the gallery view with the other panelists. But since he cannot login, he cannot create a profile picture for his account. I tried a test where I created a named user in my account and gave it a profile picture. I then invited that user to a webinar and dialed in with that ID. Zoom did not display the profile picture in the meeting view. Can you think of a way to show a picture for a phone-only panelist?

Hi! I've been doing Meetings and Webinars with registration for over a year at this point, and a user just pointed this out to me. When registering through a mobile browser, you are taken to a confirmation page. This page contains the event title, date/time, Webinar ID, event description, and link to cancel. As far as I know, this is not customizable. While it's a mild inconvenience to copy and paste the webinar ID, you are unable to enter to a webinar with a passcode. Additionally, we also use a third-party registration site, so we disable Zoom's confirmation emails (we do enable Zoom registration to collect email addresses). So is there any way to fix this? If anyone registers through a mobile browser as I have it set up, they will be unable to join the webinar. Thanks!

We're doing some online training via webinar.  Afterwards, looking at the Attendee reports, there are several attendees whose "Approval Status" says Denied, even though they were in attendance for the full session.  Can a denied registrant still attend a webinnar?  To what does this field refer?  Were they in the "foyer" waiting for admittance for the full 2 hours?

Hello,  we are often experiencing the problem that some of our paying webinar registants don't receive their personalized invitation mails because of Zoom servers being blacklisted on Spamcop, etc.   Unfortunately, there is no way to identify bounced or blocked mails so that we can invite the problematic registrants separately.  This is a big issue for us and it would be nice to have some way to get a status report of the sent mails like in some newsletter services.  How are dealing others with this issue? Thank you!

Hi, can the host add or import questions to Q&A before and during the webinar on behalf of the attendees? If so, how to do it and if we can indicate the attendee/registrant who raised the question? Thanks

For the weekly Zoom webinar that we have, some attendees using iPads see no video of the webinar but have the audio. They enter the webinar by using the attendee link that we send them. Once they enter, they see a black screen, the Zoom menu, and hear the audio. The problem didn't occur earlier in the year but has appeared in the last two months. Any ideas of the cause and how to resolve?

I am hosting the webinar and when I pin two panelists to be viewed on the attendee view there is still only one view and there is nothing happened. When I pin 3 panelists same, only one is on the screen when I check what attendees view. I tried to set up view follow host view I tried gallery view but it's the same. Does someone know why this happened and how to fix it to have more people at the same time on the spot?  Thanks.

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Hi Folks.   What is everyone's thoughts on OnZoom purely as a ticketing platform, vs. using Zoom Events for essentially the same thing?   Rupert

when I run a Keynote slide sequence on Webinar, sharing screen, in the last three weeks my name has started to appear in a separate panel to the right of the slide. This was not happening before, but in addition to this all kinds of size issues and such are also happening … it seems a little randomly.Also, has anyone EVER been able to get Zoom to help with anything?

I could do it before under reports but now zoom do not find the webinair I had. Do you know why?

Hi , I am having a training program for 600 people, the zoom meeting can hold only 500 participants. If I create this training as a webinar option, does the webinar also have an option for breakout rooms, participants, to see each other, unmute talk etc

Hello Zoom Community,I've been testing a webinar that is synched between Marketo/SFDC.In QA'ing I, as Host, got a registration error when I updated my lead record's campaign membership satus to "Registered" on the SFDC side of the campaign. This resulted in a registration error in Marketo and SFDC.The same thing happened to the Alternative Host.I am assuming that Zoom does not "like" when the Host (and associated email address) tries to register as an attendee to the webinar that they created, but wanted to confirm this. Can anyone from Zoom or any users confirm this is the case? It would make sense that you can't be both a Host and a registered attendee to your own webinar, but again, wanting to validate this is to be expected, and not some error that I am running into.Thank you!