Webinars

For the weekly Zoom webinar that we have, some attendees using iPads see no video of the webinar but have the audio. They enter the webinar by using the attendee link that we send them. Once they enter, they see a black screen, the Zoom menu, and hear the audio. The problem didn't occur earlier in the year but has appeared in the last two months. Any ideas of the cause and how to resolve?

I am hosting the webinar and when I pin two panelists to be viewed on the attendee view there is still only one view and there is nothing happened. When I pin 3 panelists same, only one is on the screen when I check what attendees view. I tried to set up view follow host view I tried gallery view but it's the same. Does someone know why this happened and how to fix it to have more people at the same time on the spot?  Thanks.

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Hi Folks.   What is everyone's thoughts on OnZoom purely as a ticketing platform, vs. using Zoom Events for essentially the same thing?   Rupert

when I run a Keynote slide sequence on Webinar, sharing screen, in the last three weeks my name has started to appear in a separate panel to the right of the slide. This was not happening before, but in addition to this all kinds of size issues and such are also happening … it seems a little randomly.Also, has anyone EVER been able to get Zoom to help with anything?

I could do it before under reports but now zoom do not find the webinair I had. Do you know why?

Hi , I am having a training program for 600 people, the zoom meeting can hold only 500 participants. If I create this training as a webinar option, does the webinar also have an option for breakout rooms, participants, to see each other, unmute talk etc

Hello Zoom Community,I've been testing a webinar that is synched between Marketo/SFDC.In QA'ing I, as Host, got a registration error when I updated my lead record's campaign membership satus to "Registered" on the SFDC side of the campaign. This resulted in a registration error in Marketo and SFDC.The same thing happened to the Alternative Host.I am assuming that Zoom does not "like" when the Host (and associated email address) tries to register as an attendee to the webinar that they created, but wanted to confirm this. Can anyone from Zoom or any users confirm this is the case? It would make sense that you can't be both a Host and a registered attendee to your own webinar, but again, wanting to validate this is to be expected, and not some error that I am running into.Thank you!

Hey Folks! I'm planning a paid webinar, but many of the attendees probably won't have access to a credit card or Paypal. For example a company sending 5 employees may want to just write one cheque and send the details for people attending. If someone pays outside zoom (cash, cheque, direct bank transfer etc) is there a way for the host  to register them directly on the back end? Thanks for any help!  

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Hello:I was wondering if you know how to host a meeting with a translator for the hearing impaired to a virtual zoom meeting. It will be live. What things to consider to allow things to flow smoothly?I also need to do another simultaneous translation with a Spanish speaker.  How to even start?   

Hi everyone, I am planning to host an event, for around 20-100 people,  and would like them to join just as a participant, such that no one sees the number of participants, and can only chat publicly in the chat section. Do I have to use Zoom webinar for this purpose, or can I do this using Zoom Meeting? Or is there any other mode I am not aware of? Thank you for your help,Maria 

I'm the host of a webinar but I only want the panelists to be seen and recorded.  How do I ensure my photo and name is not on the recording?Thanks

I always attach a survey to my live webinars and have had some attendees say that the survey did not display when the webinar ended.  Last night, 80 of my 100 attendees completed the survey immediately following the webinar.  I have heard from at least 5 people who said it did not display. Any ideas what could cause it not to work?  Pop-up blocker settings?  Firewall settings?   Thanks.

Hello everyone, For the webinar reminder emails that are sent to attendees, we would like to have the email address be personalized. Currently, when reminders are sent to attendees, they come from Zoom at no-reply@zoom.us.  We want them to come from our general email address info@ibpa-online.org. Under "Email Settings," we already changed the "Email Contact" to our general email address, but Zoom only uses that in the initial "thank you for registering" email, not the reminder emails. Does anyone know how to change the email that the reminder emails come from? Thank you! Christopher

I am planning to host a webinar where it will be important for attendees to see their own name. (Attendees will be renamed by staff according to which group they belong in.) Is there any way to accomplish this in Zoom Webinar? We just ran a test and our attendees could not see their name or the names of other attendees.

I'm wondering if it's possible to host a Zoom webinar or meeting and then have the group watch another Zoom webinar together while they are on Zoom?    I would like to invite people to join me on Zoom and watch another Zoom webinar together. How do I do that?  

Hello, I would like to know it it is possible to organize 2 webinars at same day/hour having just 1 webinar licence. If so, after setting panelists for both of them,  can I start a webinar naming a panelist as co-host, and also start second webinar naming an other panelist as co-host, so they can start webinar by themselves? Or, can panelists start a webinar by themselves, even without organizator?

Hi, We have two Webinar links and some people may get 1st link while others get the 2nd link. We want to combine or forward the 2nd link to 1st link. Is it possible? Thanks,

I am hosting an OnZoom webinar in a few days and will do so on an iPad but having trouble figuring out how to activate the recording function. Any tips?

I have a 500 attendees webinar plan, and I'm going to set a webinar. If, in the meanwhile, I will decide to upgrade to 1000, will my webinar link remain the same, and I just need to set the new attendees number? 

Getting started with webinars, and I need help! We will be using our 3rd party scheduler for people to join our webinars, so registration will not be required. But we'd like to allow those who purchased access to the webinar the chance to rewatch the recording for about a week afterwards (preferably not longer).  A couple questions: How do I set up limited access to a webinar recording when attendees did not have to register for the webinar?  If I record a webinar to the cloud, will I also be able to download that recording into an MP3 format to use on other platforms, such as iMovie? Thanks for your help! 

I had an event that I was streaming to a Webinar, unfortunately I toggled ON the "Enable HD video for attendees" and "Always send 1080p video to attendees" when I created the webinar and for the first time ever hell broke loose.Employees watching the webinar mostly from the office, the feed was stuttering like crazy, every few minutes Zoom App would display that "Mic isn't Working" and my audio would stop. I have to mute the mic and unmute it for it to resume.Unfortunately I didnt read the feature help when i toggled it ON but why would anyone create a feature that is not adaptive? meaning if the attendee cannot handle HD1080p then just dont send him 1080P, instead Zoom was enforcing the resolution and thus chocking everyones bandwidth.Anybody face such scenario with these features?

We will have a webinar tomorrow Oct.2., when we had the rehearsal we could not turn on the video for the panelists.  Please help!

We have a webinar set up with multiple occurrences on three days one week and then three days the next week. Each day has multiple sessions, although not consecutive. It's set up with registration and attendees registering once  can attend any of the occurrences. Upon registration, an email is sent with the Zoom webinar link info so that the person should just be able to click the link and get to the webinar. We have experienced the following issues and wonder if anyone else has also and might have a solution:Some people have been successful at logging in and getting into the first session of the first day of the webinar, but after that are unable to get in. It can be the next session on that same day or the next day. Or sometimes it worked the first day, not the second, but then worked again on a day during the second week. It seems haphazard as to why they can get in sometimes and not others. And then there are some people who have no problems and can get into all of the session