help on share screen | Community
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Explorer
October 19, 2021
Question

help on share screen

When I an recording a zoom call in meetings and webinars there and sharing my screen there is always a black screen that appears/ Why is that?

What does it take to not have the back screen interfere with my sharing presentation?

    3 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 19, 2021

    Hi @Tarita 

     

    Is the whole screen black - or are there just black boxes over some parts of the screen?

     

    If the latter, you may want to try un-checking "Show my Zoom Windows to other participants..." in your local Zoom settings, under Share Screen:

     

     

     

     

     

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    TaritaAuthor
    Explorer
    October 19, 2021

    @Rupert there are black boxes however what you suggested to uncheck is not an option for me to check but not sure why.

     

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    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 19, 2021

    Hi @Tarita 

     

    I would make sure you are fully up-to-date in Zoom:

     

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

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