I need to change a Webinar Attendee's Email address | Community
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G
Newcomer
GFGRJK
Newcomer
October 13, 2021
Question

I need to change a Webinar Attendee's Email address

  • October 13, 2021
  • 1 reply
  • 0 views

I am producing a Paid Webinar, so each individual gets a unique login.

An attendee just emailed me saying that they entered the wrong email address and do not have the Webinar Link.

Is there a way to change their email address in Zoom? I looked in the Webinar under Manage Attendees and Edit and can access her record, but can not update her email address.

Thanks for any help you can provide!

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 13, 2021

    Hi @GFGRJK 

     

    I do not believe there is a way.

     

    I usually look to the API for edge-case solutions like this, but even there I do not see a way to update a registrants details (other then status).

     

    You may just have to cancel that registrant and add a new one.

     

    You could suggest this as a feature at https://zoom.us/feed

     

     

     

    G
    Newcomer
    GFGRJKAuthor
    Newcomer
    October 13, 2021

    Thank you Rupert for the confirmation. As this is a paid event I can not cancel the registration and add it in manually.

    I was able to copy her Registration Email that included her link and send it to her correct email address, letting her know she would not be receiving any of the pre or post event email communications.

    Thanks again!

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