Webinars

I signed up for a conference that is making available the recording for each of the sessions . When I login to the event, however, and click on each of the sessions, I don't have any buttons/links available to actually watch it. Others are not having this issue so it is something that I am doing but can't figure out what. I am using a Mac (not iPad or iPhone). I have tried Chrome and Safari, I have rebooted my machine. None of that is working. Any ideas? Thanks!! 

f I create/set up a webinar, can someone else host it for me in my absence? What about their ability to run the Q & A session? Do they need any special permissions or instructions? There is a 2-day webinar I host that is typically split into two days because of two topics being presented.  I also monitor the Q & A for each day associated with the webinar/invites. The idea presented recently was to make it a 1 day format, but I cannot be in two places at the same time.  If I created two webinar invites, could I host/monitor one and then assign the other one to be hosted/monitored by another person? We need the webinar format and not meetings. Breakout session would be ideal, but that's only for meetings and not webinar. Also, the issue of needing to monitor both sessions would still be an issue in breakout session. I cannot monitor Q & A for both times/sessions. 

Hi thereI'm hosting a webinar tonight & in a couple of days time.  People have registered & received the confirmation email but I have had no notification of them registering?!  I used the help bot which suggested checking spam folders etc in my gmail account and also said that notifications could take 30 min to arrive.  Nothing in spam & now been hours since people registered.  Any suggestions?  

We want to be able to allow a panellist in a webinar to tell the audience 'Q & A is open now'. Using Q &A to do this, rather than chat (which we want to switch off).Is there a way to do this? It does not seem to be possible for a panellist to initiate a communication in Q and A.

I'd like to be able to chat with another panellist (eg to suggest a question which might be asked, or to say 'could you go back to the 3rd slide'), but I don't want the audience to be able to chat. How can I keep chat switched on for panellists but not for the audience.

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Hi! I have a client hosting a one-day, 4 hour educational conference and they want to have one price for their members and other price for anyone joining outside the organization.  We purchase Zoom webinar, connected it to the client Paypal account but I only see one payment price. Is there a way to allow for multiple payment prices or have a discount code for our members? From what I've read, many registrants have had issues with Zoom Events, so I don't want to go that route if I don't have to. Any information is greatly appreciate 🙂

I want to change my plan from meeting to webinar. How do I go about this?

We are trying to create a 3 part webinar, with parts 1 & 3 for separate groups due to confidential discussions, and part 2  which is a general session for all of our clients. Anyone have any tips or tricks?  Do I used one webinar link or three?   I debated if I should use "meetings", however parts 1 & 3 are not for actual discussions and seeing all of the people's names (even using the focus view) seems to be too much.....

Hello all,we are using Webinars to conduct medical education events with about 200-700 sometimes paid, sometimes free participants.If it is a paid event, our intent is to allow one simultaneous stream of the webinar per registrant. However, we do want to allow a registrant to change their device during the 8-10 hour webinars. If I disable "allow registrants to participate from multiple devices", they seem to be prohibited from re-joining the webinar from a different device even if they have stopped streaming on the first device. They have to return to the device they used first in order to re-join the webinar. If I allow registrants to participate from multiple devices in the settings, in my testing that meant they can use the same link to stream the webinar multiple times simultaneously, which means they could share their link which is not intended. Not being able to change the device during the course of the webinar is an inconvenience to users, allowing multiple

My client has a "register me for all future webinars" checkbox on his webinar registration form. They use HubSpot so the list of contacts that have checked this box "yes" is captured. Is there a way to automatically register these contacts to any new webinar created in Zoom so that they receive a "webinar confirmation" email? 

Her audio sounds like it's on manual at maximum volume; I asked to look at settings and she advised that the only ones that came up on selecting settings were for Video - and also that the same issue applies on her second (Windows) laptop - and that she has had three technicians look into this without success!  Others on the regular Webinar seem to have some sort of volume moderation so I didn't feel I could spend further time interrogating her during the Webinar.   If I can manage to speak to her for a while I'll suggest a re-install; allowing Audio access for Zoom and if this fails then just altering her computers microphone settings if we can find them.   Do these ideas seem exhaustive and/or does anyone have a better idea (technically that is)?

how do I generate a report with multiple events? I need to collect the names and contact info of attendees from multiple webinars over a 12 month period and it is very tedious to go through every webinar report.

I am allowing participants to chat during my webinars, but some participants prefer to close their chat window to avoid being distracted by chats. But then they see a distracting pop-up box in the lower center of the Zoom window every time s new chat appears, even when their chat box is closed. Is there any way to allow chats but turn off this chat pop-up box?  Thank you!

When I try to run a webinar attendance report, the user's emails are missing from the report. It just started recently. Any attendance report before March 1st has emails in the report. Reports starting on March 1st don't have them. No settings been change from Zoom settings. Any idea? Thank you.

I have run regular webinars for over a year now, typically myself as host, up to 3 panellists and up to 500 attendees. Panellists usually receive their panellist link straightaway when the little box in bottom LHS is ticked. On our last occasion, although the record confirms this box was ticked, only one panellist received the link. Any ideas/ suggestions?

I've created an event for out customer and prospect event on Zoom events for the first time, and noticed that I don't have access to the Registrants information. Zoom events asks if they're willing to share their information with marketers, which they can choose not to. If they do that, I see nothing other than their names. This unfortunately means I have no idea which customers of ours choose to attend, hindering my awareness, tracking, content customization and follow up. For opening the event to new prospects, we get no leads out the other end of the event, which is part of the reason to promote it in the first place. Is there a setting I can change? Or a different way to build the event to avoid this? In Zoom webinars I can work around it by putting a form on the landing page that comes to us first then we manually add them. not ideal but then we at least see who's joining.This can't be done in Zoom Events due to them having to sign into Zoom first to Register (

Hi,  In a recent webinar attendee report, there was a handful of attendees showing a confusing note, and I'm not able to find out in the Zoom support pages any information. Perhaps someone here can help! This webinar was about 2 hours long and had both panelists and attendees. The attendees are 'guests', in that they aren't joining using a Zoom username or password related to the account. In the 'attendee details' section at the bottom, is a column with the heading 'Approval Status'. And most of the attendees are shown as 'approved'. But, some attendees are shown in this column as 'denied'.  Does anyone here know what that refers to?  I don't believe it refers to the registration status of the attendee since those folks did register and registration was set to automatically approve. It's not related to getting into the meeting, since they show as having attended the meeting, based on join and leave times. It's not related to accepting being recorded,

It has a pro grade. And,I applied for 500 webiner. If you click User Management, there ares another zoom room account(B) besides A, and B's user account is given a "webinar". For A's account, clicking the webinar does not bring up the schedule setting screen. If I click on the webinar in B's account,I will see access restricted (200). Please tell me how you can hold a webinar.

Hi, I want to share some pre-recorded video footage during some upcoming webinars. What is the max file size/duration that these video files can be? Thanks 

Hello ZCommunity...I recently hosted a webinar (2/22/2022) for a client and pinned her and the panelists she interviewed one at a time. it was great live because it looked like camera switching or speakers coming to the virtual podium one at a time; very impressive. Once the cloud recording was available, I noticed it recorded in speaker view not the two pinned videos. My settings are below.  What did I do wrong?Cloud recordingRecord active speaker with shared screenRecord gallery view with shared screenRecord one audio file for all participantsSave chat messages from the meeting / webinar

Is there a way to track an anonymous person that posts threatening comments in the Q&A of a webinar? 

We need to share short video clips at the start of our webinars. I join as the Host and have tried a standard screen share and sharing via the video gallery (advanced settings) with both share sound and optimize for video clip checked. Sometimes it works, and other times the audio does not work. Attendees also see grayed out boxes where my control panel is. How do I fix these issues?

I am organizing a conference and we would like to record some sessions prior to the conference and make them available for on-demand viewing once the conference begins. How can this be done in Zoom Events?  Here are a few ideas, but I'm not sure if any of them will work.1) Is there a way to upload videos? This would be ideal so that I can get the videos professionally edited and closed-captioned.2) Record a session before the conference using Zoom so that it will appear in the Recordings section of the Hub. How would you do this? Do you need to make a fake session prior to the conference that you would record live?  How would you do this without altering the conference dates?  Any thoughts on the above ideas or any other possible solutions? 

Hi,We're running a Zoom Events Conference, and have been testing registrations before we send invitations. I can see in analytics that there are 6 people registered, but can't see any detail on those registrants anywhere - nothing in 'manage registrants', nothing under webinar registrations as a report, and when I export to Excel in analytics it says 'data is not available yet' (even after 24 hours). I'd appreciate any help please!