Phone

Hi All I would like to assign speed dial buttons to Poly E220 phones using the provisioning template.  Is that possible?  If so, could someone share an example of the required code? 

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was wrong but did Zoom really remove this from their Salesforce integration?

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name.  For example, we get a random call which will show the caller ID name as their phone number such as xxx-xxx-xxxx and then it will switch to "Wireless Caller" or whatever the correct caller ID name is after the phone call is answered.  Anyhow know how to resolve this issue to actually display the caller ID name before I answer the phone? Thank you. 

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?

Hello,  Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/ The privacy policy does not say anything about selling the data. Not sure how to address this. Please help.  Thanks!

Not sure if this is the right place to post/request this, but here it goes!We are starting to utilize the new fax cover sheet templates, which are great!! But there's one small issue we'd like to see improved. On the "From" line of the cover page, it is adding in the sending user's display name which is great. However, lots of our users in our org have various letters, designations, certifications, etc. in their display names that all have various special characters such as ®, ™, and ©On the actual fax cover page that is sent, instead of the actual symbol, the cover page has " : registered : " in place for "®" I would love to see if Zoom could update this to support the special characters themselves so that they display properly

Does anyone know how to download all phone call live transcriptions in bulk? Right now, I only see the option to copy and paste each one individually, but the system doesn’t seem to allow bulk downloads. What we’d like to do is export all of these transcripts and connect them to a Google Spreadsheet. From there, we want to create an automation that automatically adds both the call transcription and the call recording into our CRM. Can someone guide me on how to achieve this or suggest the best workflow?

Hello, Is there a way to enable or disable desktop app call control in bulk/batch? the link below only show how to do it for one at a time.https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059345#h_01FYSFJRPRSG3SF29MB6V7ENB8 Thanks,Tom

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I am a solopreneur and I have 2 lines which I purchased. I have 2 licenses which I purchased. I already had the 1 company setup on zoom, and with my second license would like to add the second company. However, I need the second line to display a different outgoing caller ID. Is that possible??  Also for my incoming calls would it be possible to have a prefix added to the caller id so I know which number the client is calling to so I can greet them accordingly such as [company 1] 512-512-5125 or [company 2] 512-512-5125

Will zoom add support for the Yealink AX83H in the future? I need to know whether I should return an erroneously purchased independent wireless handset or to hold on to it because it will be supported in the future. Thank you!

My company purchased Yealink MP54 Team model phones instead of the Zoom model.  Is there a way to convert them to be able to be used with Zoom.  All I can see is Yealink VP59 model information. Thanks in advance.

Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Zap to port SMS messages from Zoom right into my CRM.

We are in the process of switching over to Zoom phone and i would like to keep using our desk phones (Yealink T41S) if possible.I however found out they are not in the list of compatible desk phones. Is there maybe some way to get them to work? 

I have a user who wants to make calls from certain area codes depending on who he is calling (he is a Business Development Representative). Can I assign multiple phone numbers to a single user?

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Relatively new admin and finding the back end of this confusing, contradictory and overly complicated! I have call recording switched on, I have the voice message disabled - all works fine. As soon as I make someone a Recording Admin, the call is being recorded starts playing. Remove admin, recorded message goes away. Surely this isn't by design? Either way I need to give a user access to other people's recorded calls - what am I doing wrong?

I am currently looking into Fax Cover pages for Online Fax.  For example we are a County Government consisting of multiple departments. I can easily create sheets for individual departments to use but they seem to be available to everyone as I add them.  This makes it too easy for someone to select the wrong one and use a cover sheet with information not pertaining to their respective department.  Can the availability of the cover sheets be limited in some way?

We are business and pay for products that we cannot access. Only human we can reach at Zoom is a sales rep to sell us more product. We port our phone number in, and use the zoom workspace rooms - but escalation contacts and tech support are unresponsive. We are being told by sales to rep to "create a ticket" or "escalate the ticket" and 6 days ago what seemed to be a human offered to schedule a call with us, to which we responded any time - this is urgent. They said without an exact time they cannot schedule it. We have responded to them 3x now with no reply. Help!zoom 

Our company is new to Zoom and we have over 400 users.   When it comes to listening to call recordings, we would like to give each user access to their own recordings and managers access to their team members recordings.   At this point we have found that we must manually open each of the 400+ users and add themselves and their manager to have access.   That is crazy.   Has anyone found a way to do this quicker in the Zoom app, or is there a way to bulk upload that information?

Estimados Pese a que configure la app con grabación automatica esta nunca se grabó y perdí una importante entrevista de tesis. Existe alguna manera de recuperarla considerando que la configuración inicial siempre estuvo determinada por mi

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or not. For instance, if a user is not logged into the app, but has a desk phone assigned to their user account, the app should still show that user as available if they are not on a call, instead of "offline" - it makes it difficult for sites that have employees that are used to a traditional phone system/dont have the need for the desktop app to still be monitored via presence.  We have receptionists that handle incoming calls, and then those calls are transferred to other different users within other departments, but the receptionists aren't able to see their status unless they are logged into the desktop app. Seems like a major issue, as this was a feature on our legacy system we migrated from. 

Using Poly E320 Desk phone we found that while making a call the display shows the calling name but then a comma and then the name of the last call completed? scenario1. I dial Caller One, caller one answers, I hang up2. Then I dial Caller Two. On the display it will show "Caller Two, Caller One"