Can I assign multiple phone numbers to a single user? | Community
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emilymcgrath1
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August 29, 2022
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Can I assign multiple phone numbers to a single user?

  • August 29, 2022
  • 2 replies
  • 242 views

I have a user who wants to make calls from certain area codes depending on who he is calling (he is a Business Development Representative). Can I assign multiple phone numbers to a single user?

      Best answer by FORE-Craig

      Hi @emilymcgrath1 ,

       

      Yes, you absolutely can. He can then just select the Outgoing Caller ID when he makes the call. He can define one of them as the Default for Caller ID on his Zoom Web Portal profile.  See attachments.

       

      You attach the phone number to the User in the Zoom Web Portal user Admin > Phone System Management > Phone Numbers > Unassigned.

       

      I hope that helps!

       

       

       

      2 replies

      FORE-Craig
      Expert
      FORE-CraigAnswer
      Expert
      August 30, 2022

      Hi @emilymcgrath1 ,

       

      Yes, you absolutely can. He can then just select the Outgoing Caller ID when he makes the call. He can define one of them as the Default for Caller ID on his Zoom Web Portal profile.  See attachments.

       

      You attach the phone number to the User in the Zoom Web Portal user Admin > Phone System Management > Phone Numbers > Unassigned.

       

      I hope that helps!

       

       

       

        Runway25
        Newcomer
        Runway25
        Newcomer
        May 10, 2023

        Can that person RECEIVE calls from all of those numbers? In MY case I have to make outbound calls to 3 different States; if a client misses my call I want them to be able to call that number back and be able to reach me. Also, will I know which number is calling?

        FORE-Craig
        Expert
        FORE-Craig
        Expert
        May 10, 2023

        Hi @Runway25 

         

        Yes, you will be able to Receive calls on those same numbers assigned to the User Account. The way that the incoming appears will depend upon whether you use the Zoom desktop app, mobile app, or a desk phone. In general it should show whether the call came in through direct phone number, extension, or by virtue of you being in a Call Queue.

         

        I hope that helps!

         

          FORE-Craig
          Expert
          FORE-Craig
          Expert
          August 31, 2022

          Hi Emily,

           

          If my previous response resolved your issue, please mark it by clicking Accept as Solution; that way others will be able to reference it if they have the same question! 

           

          Thank you!

          E
          Explorer
          emilymcgrath1Author
          Explorer
          August 31, 2022

          Thanks Craig! 

            FORE-Craig
            Expert
            FORE-Craig
            Expert
            August 31, 2022

            You're welcome, Emily! 😊 

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