Phone

Zoom Phoneで自身のスマホアプリやPCアプリで通話録音内容を確認したいのですが、設定は間違っていなさそうで、8月以降自分の録音がダウンロードできず、ここが間違っていそうというのはわかりますでしょうか?管理者画面の[電話システム管理]-[ログ]のほうからは通話履歴と録音は確認できるのですが、スマホとPCのZoomアプリから確認できない状況です。ユーザーアカウントでは自動レコーディングオンとアクセスメンバーに自身を設定しており、別なアカウントではスマホアプリで録音データが正しく再生できる人もいます。 

Help, we are frustrated.  Our users have access to listen to the recordings that they manually initiate on outbound calls, but cannot listen to the inbound calls that the answers and are automatically recorded.  Their individual settings give them permission to listen to recordings and there is no place to specificy inbound, outbound, both.  Is there another setting someplace? 

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?

We initially started experiencing calls that would not route to our support phone.Calls began to route properly the dropped and disconnected midway.

Hello,We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobileBest regards

I was using zoom phone plan.But I forgot to pay the invoice until due date so my plan is ended now.I want to resubscribe again and use the numbers I was using previously again.How should I do?

We have a few VIP staff members that have all of their calls screened by their Administrative assistants. We have hidden the VIP staff from the directory, and have a queue setup with their name so the their admin assistants can take them. The problem is that when a VIP makes a call to a staff member, their extension shows on the receiving end. This has caused their extension to be leaked and they are now receiving calls directly. Their phones should always, always, always go to the Admin assistants first. Their phone should not ring except for a incoming intercom.In our previous on-prem solution, we could make the outbound caller ID show as private without their extension number showing. We need a solution that will anonymize their internal extension number. 

There is currently a 5-7 second delay when selecting one Auto Receptionist option on our phone system. Is it possible to reduce the time it takes for the next set of prompts to be announced?

how to acquire Zoom phone Number? do i need to buy a phone number license or do we need additional cost to acquire phone number, for example  i want to call US  

Hi all, Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them? Many thanks,D

Hi, I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

I have a voicemail greeting recorded and turned on and "Forward to Voicemail" is set but the greeting won't play. I just get the auto attendant. I can't figure out why it won't play.

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Nobody seems to know if my pixel 10 phone supports virtual background 

We are testing SMS to confirm some appointments with homeowners. Is there a way that we can change the SMS/Caller ID to show our 800 # (we are able to do this with phone calls). Currently when we send a text message the receiver will get a "Potential Spam" ID or the personal phone number of the employee on their phone. We do not wish to do this because our teams are on queue and no one should be calling their personal ext or phone number for work.  Nor do we want our customers to have the Caller ID say Potential Spam. Please advise. Thank you. 

Hello: I have the setting "Receive calls while on a call" enabled for my sequential call queue. When the first agent, however, is on a call either from the queue or their personal line, if another call comes in on the queue, it skips to the next available agent in the sequential queue list.   I found the below in the documentation from Call Handling:Note: You will not receive call notifications from call queues if you're currently on a call or have disabled calls from call queues. I want Agent 1 to be able to receive notification of another call combining on the call queue regardless if Agent 1 is on another call or not. Is this possible?

I work for a large auto group and we've submitted a feature request asking for the ability to opt-out of queue calls ringing on mobile, but not desktop and desk phone. A lot of our staff members have requested that ONLY direct dial calls ring to their cell, but not queue calls.  Anyone else interested in this enough to put in a feature request on it to help push it along? 

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?   One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?  

Hi, I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.In the user Policy the call recording is disabled. I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded. is that possible? Thank you in advance.Alex 

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.

 Hello, I’m a student using Zoom on my tab (Infinix XPAD 20) with android 15. After finishing one meeting, my audio completely disappears in the next meeting. Reinstalling Zoom temporarily fixes it, but it fails again immediately after the next meeting. It worked fine for the first two days after installation, but this started right after a system update. What I’ve tried so far: Force-closing ZoomRestarting the deviceClearing cache / offloading appReinstalling appJoining a test meeting before classes Zoom version: 6.5.12.33008 This issue makes it impossible to attend back-to-back classes. Please help or advise if there’s a workaround for mobile devices. Thank you!

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.The admin password and dialing timeouts work fine.The speed dials never show on the screen of the phones.If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.We have tried both of these (not at same time).Parameters set 1# Enable line key reassignmentlineKey.reassignment.enabled="1"# Speed Dial Definitionsspdlst.1.label="John C"spdlst.1.value="5240"spdlst.1.type="contact"spdlst.1.status="1"spdlst.2.label="Support"spdlst.2.value="4234"spdlst.2.type="contact"spdlst.2.status="1"# Line

Description:Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily. Requested Enhancement:Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue. Benefit:This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have alrea

Description:Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue. Requested Enhancement:Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line. Benefit:This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.

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