Calls Transferred to Queue Do Not Show Originating Caller ID

Forum|Forum|4 months ago
October 2, 2025
2 replies
8 views

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?

sparrow

Community Super Champion | Customer

This is located under the site policy. Try unchecking the box to see if that solves your issue.

N

networker409Author

Newcomer

I thought so too, but it is unchecked. If you blind transfer from user to user, it shows the original caller's number. But if a user transfers to a queue (blind or consult), it only shows the user's extension, not the original number.