Phone

I evaluated Zoom Phone (with a paid seat for a few months) for my company previously. During this time I provisioned some Polycom phones to Zoom Phone for testing. Even though the devices were deleted and the Zoom Phone service was cancelled, Zoom still has the mac addresses registered to Zoom in Poly's ZTP service preventing registration with another provider. This is unacceptable considering this was a BYOD case, not zoom purchased devices. Zoom support hotline and sales do not answer the phone, after 2 days of attempting to reach anyone at your company. Can anyone help or have you given up on supporting SMB customers completely? The ridiculously poor support (circular chatbots, IVRs that lead to nowhere when calling zoom's toll free #, and unanswered emails) only reinforces that our decision to go with Dialpad was the right one.

I’m not sure if this will be faster than the support ticket, but I’m working for a startup company, and we’re working on building a remote workforce to handle the tasks of the company.Two considerable risks with remote work are:       1. Cybersecurity                   The company before we acquired                   and rebranded it had been hacked                   on a couple of occasions, and that                   is something we’re striving not to                   repeat.       2. Organization-wide cross-compatibility. How I hope to correct this is by creating a Unifi network package every new

Hello,   We are converting over to Zoom phone.  We have a call box at our loading dock.  I have an analog line from an ATA going to that device.  That extension has a phone number assigned to it also.  I have 3 members in a call queue that the call box dials.  The queue is set for sequential order. It is set to ring the following way:ext 100- receiving person's extension- User with unlimited packageext 200- Common area extension - unlimited package, set to not ring and fwd to an Auto Reception that in turn is set to call forward to a cell phone.ext 300- Common area extension - unlimited package, set to ring a poly desk phone for 15 sec then fwd to a call queue that will ring 2 other extensions, then fwd to an ext that is fwd to a cell phone. When I press the button ext 100 rings for the set time (35 sec) then skips over ext 200 and rings ext 300.  I am not able to get th

I've assigned a US/CA Unlimited Calling Plan / Pro Features · Unlimited Domestic license to a user, but the user is still getting a message sorry you cannot place this call, your calling plan does not support calling to this destination. They are placing an external call via a desk phone (Yealink T54W) I've already tried to remove the license and readd it, I've also tried deleting the user and recreating it. Still getting the same results. It's been around 12 hours since I setup the new user and am still getting the same results, so I dont believe it's because the system hasn't synced or anything. I've also tried resyncing the phone.  

Good day zoomers Will i kind a problem in zoom i cant find option for video quality adjust im using zoom app in my mobile..and i cant connect it to a device like Bluetooth speaker ..if its connected but there is no sound my phone is android ...i see the icon Bluetooth connected but there is no sound on my Bluetooth speaker....so i click the loudspeakers but the sound only on my phone...then about the quality video i would like us the lowest quality because my data draining fast if the video is hd ...i spent more load ...i spend 5 to 6 hours its our gathering in our church..im ok for lower quality video so its eats less mbs..the important i listen it clearly ..hope it work in my Bluetooth speaker thank you ..

Hello support team.I already have a local zoom phone number in my account.Now I also need to port my previous company phone number to my zoom account 302xxxxxxxx.*this one I owned before I had a Zoom phone and is from a Portuguese phone company (+351) 252xxxxxx. First, I need to check the cost and the monthly fee to have add new phone number in my account.Then I need to know the steps I need to follow in order to achieve that. Thank you.Regards,Miguel

Can someone help me figure the issue with my one tap mobile? For some reason when scheduling this meeting the one tap mobile isn't linked. How can I make it linked so people can just tap on it in their emails? Thank you so much for any help y'all. BTW I already tried copying the invite, and still nothing! 

I just setup a phone plan plus an extra number. I am trying to figure out how to setup the caller ID name when calling out. I'd like to have our company name display when calling from either number. How can I set this up?

Hello, We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed). My question would be here, does anyone know how this is triggered? I mean, how zoom differenciates status end, answered, missed, rejected. Thank you 🙂   

I need a template example to get started. Specifically, I want to populate the Auto Provision Server URL field for a batch of new phones. This is for Yealink T5 series phones.

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer.  I am going to summarize and can provide PCAP if helpfulProvider : SingtelConnection Type: Provider Exchange(OTT Private Data Center)Physical Device: Poly Edge e100/220 We have an open support case with Zoom but hoping to have community support to assist with faster resolution. We have checked all firewall port settings required for Zoom phone and validated they are opened as needed. We have swapped to new phones of the same model but having the same issues.  We moved the phone number from a Common area account to a user account(logged into a computer) and they have ZERO audio issues. I know I might be missing some helpful details but can fill in the blanks if anyone has thoughts of things to check. 

We have a call queue where we'd like to restrict who is able to call it.  It's a technical support escalation queue that we want to restrict to managers having the ability to call it.  Zoom support tells me that they have no way to accomplish this.  Does anyone have any ideas on how we might do this?

We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?

I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily. 

How do you pick up a coworkers phone call from your desk phone?

I accidently deletd a zoom ID/phone number. How can I restore or retrieve 

Good day,We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user.2) Any new call now shows the new user.Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all p

Hi. How do I get my caller ID not to show as Spam when I make calls? 

We are a company that is moving each of our locations to Zoom phones, location by location. It will be an environment of locations still on the old PBX, and some on Zoom until all stores are migrated. The stores will need to be able to use a speed dial in order to quickly reach each location. Is there a way for a desk phone to be programed for a prefix speed dial? Example, the prefix could be something like *0 - and then whatever 3 digits are dialed next after that *0 speed dial is created would correlate to a number outside of Zoom - so if a user hit the *0 speed dial then dialed 100 it would translate to XXX-XXX-XXXX, if they hit *0 and dialed 101 it would translate to XXX-XXX-XXXY, and so forth. We currently do this on our old platform, but i'm not sure if it's possible to do this with Zoom. If there is a different way to accomplish the same goal for desk phones, let me know. 

Enterprise Folks...How often do you update your minimum versions...and do you stay bleeding edge (right up to date with release) or cutting edge (1 version back)  or back a few versions? How did you determine your schedule for this?Do you run into any issues with staying current? 

Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?ThanksBoyan 

Hey there,I am one of two IT Help Desk agents for our business. We are looking to use zoom phone to create a group of phones to use as Help Desk desk phones. I was looking to see if someone would explain how we can go about setting up 1 number across multiple phones, so that when a call comes into the Help Desk, all the phones ring simultaneously.Can someone shoot me in the right direction of where I would start configuring that in the zoom admin console?

How would i register both ports on a Grandstream HT802 ATA? 

Hello! I cannot seem to find out if this Desk Phone is compatible with Zoom Phone:Poly CCX 600 Microsoft Teams Edition: 2200-49780-019 It looks like the OpenSips version is compatible, but if anyone can let me know if the above models is compatible I would appreciate it!

Hi! One of our Zoom Phone users is going on extended leave and wants to set up something like an SMS autoresponder or to have any received texts forwarded to another user. It looks like existing Support articles around this question are only related to call queues, which is not relevant. Does anyone have suggestions or workarounds for getting something like this done?  Thanks! Edit: I'm considering assigning the user's number to an AutoReceptionist group during their leave and allowing the coverage-providing user to respond to SMS that way.I assume this will make it harder for the leaving user to track call/text history upon their return when I reassign their number. I'm hoping to lessen the impact by adding their account as a non-responding member of the AutoReceptionist group. Any concerns or issues with this possible workaround?