Phone

My firm is using the T54W Yealink phones and for whatever reason, one of my users keeps having the problem of calls going straight to voicemail. I've double checked all call settings, and nothing out of the norm stands out. I've even compared their profile to other users, all settings are the same. Also, this user doesn't use the desktop or mobile app, so there are no settings being set on those apps, outside of the phone. This has happened before, and a simple reset fixed it, but that did not work this go around. I was able to fix it today by turning the phones auto-answer feature on, testing it with a call, and then turning it back off. Not sure why, but turning this feature on and off made their calls start working. Before that, I removed the profile, unbound the phone, and then added everything back -  none of this worked either. So to recap, out of nowhere, all calls to this person randomly stops, and they're unable to receive inbound calls. If anyone el

I am a reseller/installer and need to get an analog fax working, but the only supported adapters from Audiocodes and Poly are not possible to obtain currently due to supply chain issues.. I have searched, but not found info on trying to get unsupported SIP devices working.  Is it possible at all or if not on the official supported list, no chance?  I want to try a Grandstream HT801 that I was able to get. https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_01FGMSZR5KEY4PDC1B03VJSX6Z Thanks!

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring when it's locked, just not Zoom. It shows a missed call, but there's no audible alert. If the phone is unlocked, the Zoom call rings. Any ideas? 

Two different users have called us from the same company and each time it rolls through our queues (without ringing) to our answering service. There are no records of their calls in the call logs. We have confirmed that they are calling the correct numbers and we have tested the queue as well and it rings fine. Thanks!

Hi all,  I'd like my default transfer on yealink desk-phones to be "assisted" i can do this by changing the "Transfer Mode via Dsskey" in the yealink web interface but is there any way i can provision it in zoom for all users ? thanks 

Hi  all,      I do have zoom firewall rules to be implemented which are about 607 lines.  Does anyone have shorter list with respect to APAC Singapore.  Thanks in advance.   

I am setting up my Zoom phone account for the first time and getting ready to port my phone numbers.  We have bought several businesses over the years and currently have multiple phone numbers call in directly to our auto-attendant. Does anyone know if I will be able to have 3 or 4 phone numbers go directly into my main auto attendant?  I am afraid to initiate the porting until I know that we'll be able to do this either directly or at least have some workaround. Thanks in advance!

Hey there community,The way I have the system configured is through 1 x phone number, with 3 x extensions (Reception, Clinician, and Support: 2 of which have calling packages) and the Yealink IP Phone is assigned to Reception. When Reception is on a call and the Clinician starts a call, it disconnects the Receptionist. Vice versa is also occuring. Any help is appeciated. TIA.  

zoomphoneの録音機能で自身の声しか聞こえないことはあるでしょうか？ なお、zoomphoneで電話している際は疎通確認は取れているので、声は聞こえています！

Hi guys!Does anyone else have the same issue: users are getting the "Your account is inactive" error. I've checked the administrator account, and all users are active. Subscriptions are active, and all invoices are paid. Moreover, I can't even contact support now. Support is not available in chat or by phone, and no notifications have been sent to my email. I don't know where else to turn; maybe I can find answers to these questions here.

Hello,Trying to set our company name as the outbound caller id name according to this support article.It says, "In the Caller ID Name section, click Change next to the current caller ID name."I cannot find "Caller ID Name".  Please see screenshot. Where is the section referred to in the support article?Thanks

Has anyone else experienced difficulty dialing certain numbers? We've noticed that some calls result in a 'Call cannot be completed' message, but when we try the same number on our personal phones, the call goes through without any issues.

Hello,I'm trying to change the ring time for our zoom phones/polycom phones.  We were in a meeting the other day and did not answer the phone. The phone rang about 10 times and then went to the voicemail option.   Can we change the ring time to be 5-6 rings?  thanks 

buongiorno a tutti. mi servo una mano. s posso controllare la cronologia delle riunioni? p iù in particolare il tempo trascorso per ogni riunione. d' ordinanza urgente di lavoro. grazie

Is anyone else experiencing inbound or outbound calls that when you are on the phone that the call drops or the audio of the calls cut out where you can hear the other person but they can't hear you or vice versa? Wondering if this is a windows 11 issue? Also wanting to know how to resolve this issue. I end up having to hang up and call the person back so they can hear me. I have to do it 3-4 times since it will cut out. 

I have ordered a zoom phone, and ported my number from goole voice.  When I set it up originally, I had set it up as an administrator account, not a direct account.  I was never able to add sms.  I unbundled the phone number and now have no working phone, no sms and no clear way to add it back in.  I am hoping someone can advise me as the self help options have no

I have a Yealink T33G that I'd like to automatically configure to listen for multicast traffic sent from our informacast server. I've found instructions for manually configuring this via the phones web interface.  But I cannot find any info on getting this config to the phone via its Provisioning Template from with Zoom.  Can someone point me in the right direction? 

Hello,We are currently using the Active Directory sync for Zoom.  We are pulling over employee data but would also like to pull over pictures from AD.  Just wondering how we need to reference it in Attribute Mapping:ldap.user.photo=thumbnailPhoto Something like that?Thanks

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Context:Making calls using the Zoom iOS app on iPhone 13 (all software up to date)I am using Zoom Phone feature within the app (so that the caller ID is my landline)Problem:People on the other end of the line are reporting that they catch every second word.There are constant gaps where it just drops out for half a second.The quality is so bad I've had to terminate every call and call directly from my mobile instead.Things I've tried:Deleted and re-installed the app on my iPhoneTurned my iPhone off and on againTested using the Zoom App on macOS (a little better, but not great)Tested with AirPods (in case it was the iPhone mic)Switching off WiFi and just using 5G data (in case my WiFi was poor)Checking my speeds (WiFi: 97Mps down / 25Mps up; 5G: 53Mps down / 3.5Mps up)I just placed this num

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions? 

Hello, we are implementing BYOC to leverage our existing SIP provider for calling.  In our CUCM environment dialing a 7 first is required to get an "outside line".  Zoom phone does not require this so rather than instruct Zoom phone users to begin using a 7 to dial an outside line, I would like to amend the routing rules to add the 7 to the beginning of a dialed number.  I'm assuming this is accomplished through the translation but I'm not familiar with how to write that.  Any help is much appreciated!

When I am on a Zoom phone call using my Android device, and I minimize the app or have it open in the background, the call goes silent like it's put on hold.  I cannot speak with the other party or hear them speaking to me until I maximize the app again.  This makes it difficult to look for information while speaking on the Zoom phone.  How do I keep the phone call active while the app is running in the background?

Does anyone know of a solution for a loud warehouse where 16 or so people are spread out but there's one phone for the group.........a bell or flashing device that can be mounted high up that is compatible with Poly VVX models or Zoom phone in general?   With the popularity of Zoom phone, I'm guessing this has been a scenario they've come across and hopefully have some sort of solution. Thanks in advance!

Hello, new zoom admin here, I have succesfully transferred one of my users (out of 30ish) as a test, and after provisioning the phone and porting the number over, everything is working just fine, except that she now has to press "send" after entering the number she wants to call.  She is not happy about the one more click, as you can imagine!! 🙂 I did some looking and found that if I create someting called a dial plan/ digit map, i can turn that feature off.  After digging even further, I don't think I understand exactly  what I need to do.  Has anyone done this before, and if so, might you be able to provide some advice about how to get this done? I've followed these links, but I just got more confused the further I went...https://support.zoom.us/hc/en-us/articles/360035817952