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J
Newcomer
Jill207
Newcomer
September 5, 2023
Question

ring time zoom phone

  • September 5, 2023
  • 1 reply
  • 10 views

Hello,

I'm trying to change the ring time for our zoom phones/polycom phones.  We were in a meeting the other day and did not answer the phone. The phone rang about 10 times and then went to the voicemail option.   Can we change the ring time to be 5-6 rings?  
thanks

 

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 7, 2023

Hi jill207

 

Ring time can be set for call queues and phone users.  10 seconds is about 4 rings.  you can select 10 seconds, 15 seconds, 20 seconds, 25 seconds, 30 seconds, 45 seconds and 1 minute.

Call Queue

 

https://support.zoom.us/hc/en-us/articles/360059862471-Changing-call-queue-settings

 

Phone User

 

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

J
Newcomer
Jill207Author
Newcomer
September 7, 2023

Eliot,

Thanks for your reply.  I do have the max wait time set to 10 seconds as of now thought the call queue but then the calls are routed to the main receptionist line again after that 10 seconds-so it will cylce through about 3-4 times.  We initially had calls ring and then go to voicemail but people were calling in and going directly to voicemail so that was an issue.  

If I have the calls route to a different line after the intitial 10 seconds ring time what should I set that to instead of continuing to call the main receptionist line again and again...thanks!  

 

 

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 7, 2023

Hi jill207,

 

I need a little more information on your auto receptionist, call queue(s) and users.

 

Auto receptionist – do you have an interactive voice response (ivr) set up to route calls to different call queues such as sales, support and billing?

https://support.zoom.us/hc/en-us/articles/360021121312-Managing-auto-receptionists

 

Call queues

are the call queues set up to ring the members of the call queue in a certain manner such as ring call queue members simultaneously, sequentially, longest idle, etc.?

what is the max time a caller will wait in the call queue for one of the call queue members to pick up.

if the call is not answered, what overflow option has been selected such as route to another call queue, route to voice mail, etc.?

https://support.zoom.us/hc/en-us/articles/360021524831

 

Users

Users can be members of one or more call queues.

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

Thanks,  eliot

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