trouble setting up Zoom phone

Forum|Forum|2 years ago
August 30, 2023
1 reply
1 view

I have ordered a zoom phone, and ported my number from goole voice. When I set it up originally, I had set it up as an administrator account, not a direct account. I was never able to add sms. I unbundled the phone number and now have no working phone, no sms and no clear way to add it back in. I am hoping someone can advise me as the self help options have no

Desk phones and devices

E

Eliot

Community Super Champion | Partner

Hi ellenesk,

One. See if the google voice ported number is an unassigned number in your account.

Go to admin->phone system management->phone numbers->unassigned

two. Your google voice ported number may be in unassigned. If not, you should open a support ticket with zoom. You can assign this number to your extension.

https://www.youtube.com/watch?v=GqSpiS_lbLY

https://support.zoom.us/hc/en-us/articles/360021058071-Managing-phone-users

three. If you do not mind getting a new number, you can choose Add and select a new number. You can then assign the new number to your extension.

Four. As to sms, you need to follow the support article below.

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot