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C
Newcomer
ClareCIMC
Newcomer
August 29, 2023
Question

Extension numbers no longer working

  • August 29, 2023
  • 1 reply
  • 0 views

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions? 

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 2, 2023

hi clarecimc,

 

make sure dial by name directory is enabled.  toggle it to enabled.

Using a dial-by-name directory – Zoom Support

Managing Zoom Phone directory – Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

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