Phone

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!On the status page I also see:Provision:  Running, Status : Downloading file from "url". Any ideas?The unit has already been upgraded to GEN 2.Thanks!

I had the sms feature and I am an admin for my company, and it's enabled for me and my phone number is part of our sms campaign. However, it just randomly disappeared for me. I can't find it either on the app on 2 of my laptops or my phone. Everyone else says they have sms and there are no issues  wondering what happened and how to resolve?   

We have reviewed the firewall settings recommended by Zoom and don't see any issues.We're using Yealink T54W phones. Device firmware is 96.86.3.12.If the phone shows as offline (both on the display and in the Zoom Phone admin console), when you re-provision it through the on-screen settings, it comes back online.Sometimes the phone will remain for hours online, then go offline.

I want people to be able to leave a msg or have the call auto recorded, then be able to download all the saved audio files from that phone number in bulk. Is this able to be done?

I cannot make a call from Zoom Phone despite having the US/CA Metered Calling Plan and an active user status. I keep receiving the message 'Sorry, we cannot complete your call; your service plan does not support calling to this destination,' even though I've been calling numbers within the US only.

We have several queues set up. I have "Receive calls while on a call" toggled on because I want users to be able to see if another call is coming in. It is completely interrupting the current call! It temporally disconnects the voice and sound...what kind of call waiting is this? Please tell me there is way to fix this.

If my current Auto receptionist is set for GMT-5:00 (eastern) to roll at 2am and we have DST this weekend, will the Auto receptionist automatically know it is DST and calls will roll at 2am still or do I need to manually change the Auto receptionist to push to the call queues?

I need to remove two-step verification.  Zoom demandans a code that I know it. Someone could help me

I am currently testing zoom for lightning in a sandbox SF environment linked to my zoom desktop account (not using ZCC). So far all is looking good but I am unsure if this is possible... I would like where Sales receive an inbound call from a new contact / unknown number for them to be able to quickly and easily create a new Contact to allow them to link that activity to the Contact. At the moment this does not appear to be possible. Is this something I can configure or is it actually not possible? Any guidance or advice would be appreciated. Thanks,

Something wrong with sending SMS to Georgia phone numbers (+995 code). There is no sms after creating event to georgia phone number, but it is ok with belorussian (+375) number. Is any way to fix it?

I have a need to establish a internal extension number that can make outbound calls and forward calls to an external number without the assignment of a DID number for the user. Zoom Phone Pro Unlimited assigned but when an external number is dialed it gets blocked saying the number cannot be reached.  When I assign a DID number from spares the user can call out. Is there any way to have outbound calling without a DID being assigned to the account

If there is a main line that several users could answer, why does it not show that another person answered the call and whom? 

Do I need to submit a separate Project Porting Sheets if there is one BTN and account numbers for the multiple sites.  Or can I list all the numbers to be ported over and site addresses on one Project Porting Sheet since it's the same BTN and account numbers

 I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account settings. So, why is it showing as offline and how do I fix it? Seeing it as offline makes it seem as if the extension/phone is not available which isn't the case. 

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be. 

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a way to do this?When I try adding contacts to to my Zoom desktop account, they do not sync to the phone app. I just want to be able to see who is calling me, while keeping a wall between my work and personal contacts. Thanks in advance for any help with this.

Hello, i have this problem where if i try to call in a meeting after i dial my meeting id i receive the message that the number i have dialed is not supported. i have all the correct options enabled to my knowledge but i can figure out what's going on. im in italy if it makes any dirìfference 😊

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices.  We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom.  I have seen in the past I can connect a Polycom IP6000 device to Zoom and use the phone's features.  I would like to have that same functionality with the Crestron MX50 and 70 devices.  

Good morning,I would like to have the Call Queue Historical Reports automatically in PDF format every Monday by email. For this I went to account management, subscription center, add and I configured like the screenshot below.Screen configurationI received the email with an attachment to the report but it is in CSV format and therefore illegible. Having a power pack license, in the analytics & reports, zoom phone analytics, call queue historical reports menu, export to PDF format is possible. I would like to do this automatically rather than having to systematically go to the administration portal.Screen PDFDo you have a solution? Thanks in advance.

Hi everyone, I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical phones. The first thing that comes to mind is "common area" phones; but I'm looking for a way to find a more efficient allocation of Zoom licensing. You see, some times the hoteling areas won't be used by a human for months and common area phones require a license whether someone is using the phone or not. Is there a better way to solve this? For example, and I'm only mentioning this to spark ideas, I'm not looking for such setup pre se -- in the Cisco UC world there was this thing called "extension mobility"  - basically one has a fleet of empty shell phones where a human logs-in (using the keypad) and then the phone becomes "theirs". Our standard user assigned license is

Hello, I have installed two different headsets for our receptionist.  A Yealink WH62 UC and a Poly Voyager 4310 UC and I have the same problem with both, the button that should be used to answer incoming calls does not work.  On the Yealink, it just made a beep when pressed and does nothing.  On the Poly, it will answer a call once, then any subsequent attempts to answer a call do not work.  On subsequent attempts, when the headset button is pressed to answer an incoming call, it sends the caller to voicemail.   I've tried both of these headsets using the regular Windows Zoom client and they work as expected so I know that it isn't the hardware.  The Yealink headset worked fine for around two years then suddenly, it stopped.  Assuming it was a hardware problem, I recently ordered the Poly I mentioned earlier and it doesn't work either.  That tells me that this is most likely a problem with Zoom. 

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up.  From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 

Hi;I need help, whenever I attempt using Zoom on my android phone, it will display the following message:"Your device appears to be rooted , this may result in private data loss, crashes, or other errors, we do not recommend using zoom with your rooted device"  What is the meaning of the message? and what is the solution to it?  Thank you.

I realize there is a 4 call limit on a zoom phone line. Is there any way to increase this limit with a configuration change, upgrade or add-on. In my business, I typically have a surge of calls when a new shipment is posted and easily surpass the limit, sending many people to voicemail.

Hi Experts,I got an error when I tried to create a new provisioning template for AudioCodes 445HD.Parameter isprovisioning/firmware/url= I am sure existing template which contains this parameter does work fine. But it is rejected as reserved parameter when create a template. Has anyone known this is limitation ware recently added?Regards.