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H
Newcomer
hjones0720
Newcomer
March 13, 2024
Question

Unable to press numbers in a menu

  • March 13, 2024
  • 1 reply
  • 1 view

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be. 

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
March 14, 2024

hi hjones0720,

 

what device or app is your employee using, i.e. poly vvx 450 desk phone, zoom desktop client, zoom mobile ios client, or zoom mobile android client?

 

can your employee use the keypad to dial extensions or numbers?

 

thanks,  eliot

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