Client answering queue calls delay

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 

From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated.